Currently available
TW-350
4K Ultra HD Webcam
Advanced 4K Ultra HD webcam with a 74° field of view and two integrated microphones
First impressions are only made once
With better depth perception, a higher-definition image, and vibrant colours, the TW-350 4K is all about what matters: showing you for you.
Key features
Be a pro – in 4K
Serious work calls for a serious webcam. With a 4K UHD image tailored to high-quality business calls, your colleagues won’t just hear what you have to say – they’ll see it.
Full auto
Let the lens do all the work with autofocus, keeping you crisp and clear – so you can keep your mind on the task at hand and seal the deal.
Talk the talk
A built-in stereo dual microphone captures high-quality audio, picking up clear sound from multiple directions. One webcam, one meeting room – no problem.
Accessories included
A tripod and attachable privacy shutter offer you control and stability. Plus, the included USB-A to USB-C adapter widens the webcam’s potential, making it compatible with most laptops and PCs.
product-specifications
Specifications
Features
Tripod included
yes
Software
no
Size & Weight
Total weight
200 g
Weight of main unit
104 g
Depth of main product (in mm)
53 mm
Width of main product (in mm)
130 mm
Height of main product (in mm)
50 mm
Installation
Plug & play
yes
Driver needed
no
Sensor
Sensor resolution
3840x2160
Connectivity
USB version
2.0
Cable length main cable
200 cm
Audio
Microphone built-in
yes
Microphone type
dual
Imaging
Lens material
Standard
Max Framerate
30 fps
Still image resolution
3840x2160
Video resolution
3840x2160
Snapshot button
no
Diagonal Field of View
74 degrees
Automatic white balance
yes
Autofocus
yes
Focus type
auto focus
Privacy mode
yes
Compatibility
Compatible Device Types
pc, laptop
Compatible Software Platforms
MacOS, Windows
Extra information
Item number
24422
EAN code
8713439244229
Warranty
1 year
Package contents
Webcam
Tri-pod
USB Cable
Privacy filter
USB-A to USB-C adapter
System requirements
Windows 10 or 11
Mac OS X (10.15 or higher)
USB-C port
Downloads
Downloads
drivers
Drivers
Version 1.0 | Multilingual | Windows 10
19/05/2022
The firmware is to optimize for low light situations
Legal & Compliance information
Version 1.3 | Multilingual
Legal & Compliance information
compliance
EU declaration of conformity (DoC)
Version 1.0 | Multilingual
EU declaration of conformity (DoC)
faq
FAQ
Frequently Asked Questions (FAQ)
The webcam functions with the built-in functionality of the computer.
To install:
- Connect the webcam to the computer
- Make sure the webcam (and its microphone) are allowed in the Privacy settings to be used by applications
- Set both the webcam (and its microphone) as the default sound input and sound output device on the computer.
- When you use the webcam with an application such as Skype / Teams / Zoom, you have to set the webcam (and its microphone) as the default sound device in the settings of that application too.
- When using a browser-based application, such as Meet, make sure the browser also has access to the webcam (and microphone) through the browser settings:
- The webcam is ready to use.
How To Enable Webcam/Microphone on Windows:
1. Open Settings by pressing the Windows + I shortcut key, or by clicking the Settings icon from the Start Menu.
2. From the Settings window, click Privacy.
3. Click Camera in the left panel. You’ll see an option that says “Allow apps to access your camera“. Slide the toggle On. And select which apps can access your camera.
4. Click Microphone in the left panel and make sure the option that says “Allow apps to access your microphone.” is also toggled On. And select which apps can access your microphone.
For more information on camera, microphone, and privacy, consult the extended Microsoft support information available at https://support.microsoft.com.
This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start > Settings > Privacy. Select the app and choose which app permissions are on or off.
- Make sure that webcam has been correctly installed
- When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application
- In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.
Check the image orientation in the application that you are using the webcam with. This setting is either normal or mirrored.
Please note that in some meeting applications the "selfview" (or preview) may be flipped but the other participant(s) in the meeting will see it the correct way.
Factors that affect the maximum webcam's frame rate (fps) include the program that is used, the amount of light in the room, and the available bandwidth. Make sure you're getting the best frame rate possible by recording in bright lighting conditions, and not running running several USB-devices simultaneously on the computer.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
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