Exis Webcam - black/silver

• "Unrecognized USB device"
• "Device driver software was not successfully installed"
• "Can not find driver"

Please follow the installation trouble shooting guide.

• For Live messenger, follow the steps described here
• For Skype follow the steps described here

• First make sure your webcam is connected and installed according to the manual.
• Go to the webcam test page and test you webcam.
• If the webcam works correctly on this page and you still have a problem, you need to configure your chat program.

Note: don't forget to close the page after testing, because a webcam works only in one program at the same time!

• Go to the Youtube webcam recording page.
• Login with your Youtube acount details.
• Record a video clip and save it to your Youtube space.

• Make sure your face is lit sufficiently and no bright light is behind you (like a window)
• Turn the lens ring to get the sharpest image. (If lens ring available, see manual)
• Close any other software running on your PC. (like games and music players)
• Stop running file downloads on your PC and network  (including bittorrent, emule etc.)

• Close any other programs related to audio/music/voice recording. (including games)
• Make sure you both configured and tested your microphone as explained here:

• Make sure you followed the installation steps from the manual
• Close any other programs using the webcam (like the webcam test page)
• Update your and your chatpartners video chat program to the latest version.
• Configure the webcam in your chat program as explained in the links below: