This product is no longer available in the current Trust assortment.
Ziva
Wireless keyboard and mouse
Comfortable wireless keyboard and mouse
product-specifications
Specifications
Compatibility
Compatible Device Types
pc, laptop
Compatible Software Platforms
Windows, MacOS, Chrome OS
Extra information
Item number
22021
EAN code
8713439220216
Warranty
1 year
Package contents
Wireless Keyboard
Wireless Mouse
Micro receiver
3x AAA battery
System requirements
Windows 10, 8, 7, Vista
Intel-based Mac with Mac OS X 10.5 (Leopard) or higher
Chrome OS
USB port
Other versions
Ziva Wireless Keyboard with mouse DE
Item number 22022
EAN code 8713439220223
EAN code 8713439220223
Ziva Wireless Keyboard with mouse FR
Item number 22023
EAN code 8713439220230
EAN code 8713439220230
Ziva Wireless Keyboard with mouse IT
Item number 22024
EAN code 8713439220247
EAN code 8713439220247
Ziva Wireless Keyboard with mouse ES
Item number 22025
EAN code 8713439220254
EAN code 8713439220254
Ziva Wireless Keyboard with mouse GR
Item number 22121
EAN code 8713439221213
EAN code 8713439221213
Ziva Wireless Keyboard with mouse TR
Item number 22118
EAN code 8713439221183
EAN code 8713439221183
Ziva Wireless Keyboard with mouse PT
Item number 22120
EAN code 8713439221206
EAN code 8713439221206
Ziva Wireless Keyboard with mouse UA
Item number 22119
EAN code 8713439221190
EAN code 8713439221190
Ziva Wireless Keyboard with mouse CZ/SK
Item number 22122
EAN code 8713439221220
EAN code 8713439221220
Ziva Wireless Keyboard with mouse HU
Item number 22123
EAN code 8713439221237
EAN code 8713439221237
Ziva Wireless Keyboard with mouse BR
Item number 22542
EAN code 8713439225426
EAN code 8713439225426
Ziva Wireless Keyboard with mouse RU
Item number 22666
EAN code 8713439226669
EAN code 8713439226669
Ziva Wireless Keyboard with mouse ND
Item number 23459
EAN code 8713439234596
EAN code 8713439234596
faq
FAQ
Frequently Asked Questions (FAQ)
To install the keyboard and mouse set:
- Remove the cover on the bottom of the mouse and keyboard.
- Place full batteries in both the mouse and keyboard.
- Remove the USB-receiver from the mouse.
- Close the cover on the bottom of the mouse and keyboard.
- Switch the mouse on with the on/off-button on the bottom.
- Place the USB-receiver in the closest (to keyboard and mouse) USB-port of the computer.
- The computer will recognize the keyboard and mouse and install them to the computer, this might take a few moments.
- The keyboard and mouse are ready to use.
A keyboard will work according to the configuration of your operating system.
Use the keyboard by pressing the keys with the desired letter or character.
When a key has a symbol over the number, it can be used by pressing shift + the key.
For more information you can consult the extensive Microsoft support site via https://support.microsoft.com/es-us/help/17073/windows-using-keyboard.
Follow the steps in the mouse settings page
This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power.
To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), we recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.
Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.
It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.
If your keyboard isn't typing the correct characters, you may have the incorrect input language selected.
Please check the language preference settings of your system. If the correct language is not present, add this language to the system.
If you use more than one language on your system, make sure to select the correct one.
Set the correct language as explained in the keyboard settings page
We would advise to check the following:
- Change the channel on your router to one as far as possible from your existing one.
- Move the mouse receiver to a different USB port, one that is as far as possible away from the one you have it in now.
-
Clean your keyboard from dust and crumbles.
-
If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
- Improve wireless performance.
-
Try using the mouse on a different surface or use a mousepad.
-
Clean the sensor on the bottom of the mouse with a dry cloth.
-
Improve wireless performance.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
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