Customer Supply Chain Teamleader

 

Full-time


Location: Dordrecht


Trust might not be a family business, but we definitely operate as one. We work as a team, support one another through successes and setbacks, and are passionate about and proud of what we do. In addition to an ongoing rebrand, we’ve this year set out exciting and ambitious sustainability goals – committing to becoming climate-neutral. We’ve also began releasing our line of ‘ECO’ products, which are made from recycled materials. We’re making our way to a greener, brighter future – and we’d love for you to join us!  

 

 

Job profile

In the role of Customer Supply Chain Teamleader you will be responsible for managing the Customer Supply Chain department which is based at our headquarter in Dordrecht.

The Customer Supply Chain department is responsible for the on-time delivery of orders for all countries and customers. You will be working within the Supply Chain & Operations department and report into the Head of Operations & Supply Chain.

While staying close to our customers and internal stakeholders, we focus on operational excellence. This role will be a key asset in driving this operational excellence and together with the planning and logistics teams you will strive to achieve our KPI goals and the need of the customers.

 

 

Responsibilities

 

Order-to-bill Management

  • Responsible for the ordering to bill process for all customers and countries and all the related processes
  • Create and analyze backorder reports
  • In charge of daily/weekly contact with customers regarding order management and/or slot management
  • Update and main product pricing and product life cycle management
  • Handle delivery and price disputes from customers

 

Internal and external collaboration

  • Collaborating with customers on operational topics and process improvements
  • Supporting the sales teams by providing them with clear and up to date info regarding order deliveries and or revenue outlook

 

Management

  • Coaching and coordination of the Customer Supply Chain team, including holiday planning and absence
  • Stimulating team work and a sense of responsibility among employees
  • Responsible for employee development progress and performance reviews
  • Responsible for the quality of the work to be performed by the department
  • Continuously look for ways to improve the order to bill processes, including automation of order process, stock in consignment and VMI
  • Develop, track and continuously improve KPIs through close collaboration with the customer and sales teams
  • Report progress on regular basis

 

Qualifications and skills: 

  • (Minimum of) bachelor’s degree in a related field such as logistics or commercial
  • At least 5 years’ experience customer service with international B2B/retail customers, preferably in the consumer electronics or FCMG industry
  • At least 2 years' experience in a managerial role
  • Analytical mindset, able to analyze data and make clear recommendations based on these numbers
  • Hands on mentality, focused on getting the job done
  • You embrace continuous learning and process improvement
  • Good verbal and written communication skills in Dutch (min. C1/C2) and English (min. B2)
  • Customer mindset and strong business acumen
  • Strong people management skills; leading by example
  • Self-motivated and goal oriented, with a positive proactive attitude and a high degree of initiative
  • Knowledge of Microsoft Office and an ERP system (preferably Navision)

 

What we offer: 

  • A versatile and creative function
  • An international team of young, enthusiastic colleagues
  • Salary in accordance with job grade and great secondary labor conditions such as a bonus and a pension
  • Monthly get-together with drinks and snacks in our very own bar

 

Trust is a global company on a mission to make fair digital accessories the new norm: Fair for people. Fair for the planet. And at fair prices. We are engaging and collaborating with our retail and manufacturing partners to make clever changes in our production, operations, and product range.

 

Trust offers a range of affordable products for your laptop, gaming device, tablet, desktop, home, smartphone, and TV. Trust’s products are available in 50 countries, from local shops to larger electronics stores, department stores, hypermarkets, and online.

 

Interested in seeing other great career opportunities at Trust? Visit the ‘Careers’ page of our website – or check out our LinkedIn or Indeed pages – where you’ll see all open job listings!

 

We conduct analyses of our job description language and requirements to ensure they are inclusive and equitable.

Acquisition as a result of this vacancy is not appreciated.

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