#22058

Primo PowerBank 4400 - neon green

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Portable charger with USB port and built-in 4400 mAh battery to charge your phone and tablet anywhere

Key features

  • Compatible with tablets and phones from Apple, Samsung & other brands
  • USB port with 5W/1A output
  • 4400 mAh battery
  • Battery status indicator
  • Smart Protection System for safe and fast charging
  • Micro-USB charge cable included
  • Flashlight function
  • Charges phones for 18 extra hours*
  • Charges tablets for 7 extra hours*
  • * depends on brand/model and battery condition. For indication only.

Specifications

General
Number of USB ports 1
Total size (mm) 90x22x47mm
Total weight 121 g
Features
Flashlight flashlight
Protection
Protections over-charge, over-discharge, over-current, short-circuit
Power
Number of cells 2x2200mAh
Recharge cycles 500
Safe & certified battery yes
Extra usage time - tablets 7 hours
Extra usage time - phones 18 hours
Battery composition (Alkaline, Li-ion, etc.) Li-ion
Battery capacity (mAh) 4400 mAh
Input
Input port micro-USB
Input power 5V/1A
Output
Output specification - Port 1 1A/5W
USB port A types 1
Compatibility
Compatible Device Types smartphone, tablet
General compatibility smartphones, tablets & other usb devices

Extra information

General Item number:
22058
EAN code:
8713439220582
Warranty:
1   year
Former name:
  • Primo PowerBank 4400 - neon green - summer edition
Product size (HxWxD):
90x22x47mm
Product weight (net):
121 g
Package contents Portable charger Micro-USB charge cable User guide
Minimum requirements Charger or computer with USB port (to charge the battery)
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Support

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Manuals


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Product information

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Frequently Asked Questions

Usage


My powerbank is still charging. How long does it take to charge the powerbank?

It can take at least 5 hours for a full charge, depending on the charger used.


How do I charge my powerbank?

You charge the powerbank via a USB-charger that is connected to a wall power outlet.

The indication LED will start blinking when the battery is charging.
The upper indicator will also flash as long as the battery is charging.

The LED's show the status of the charge as well:

  • 1st led - 25%
  • 2nd led - 50%
  • 3rd led - 75%
  • 4th led - 100%

Disconnect the powerbank from the power, the LEDs will be lit constantly for 1 minute.

Afterwards, when nothing is connected, the LEDs will go OFF.


How do I know that the powerbank is fully charged?

When the powerbank is charging the status LED is blinking. Charging is complete when all 4 LEDs are on.

Can the portable battery charge my tablet?

Portable batteries that have 10W or 2A output can charge tablets.
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).

Can the portable battery fully charge my phone?

This depends on battery capacity (mAh) of your phone and age of the battery.
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.

How long do I need to charge the powerbank for the first time?

We always recommend to fully charge the powerbank for the first time.
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.

How do I charge my device?

Just connect your device to the powerbank, There is no need to press a button on the powerbank to start charging.
The LEDs will switch on and stay on during the charging of your device.
When your device is charged, disconnect your device, the LEDs will stay ON for 2 minutes, then switch OFF.

How do the buttons work?

Press the button 1x will show the battery status.
Press and hold the button for 3 seconds to turn the flashlight ON or OFF.

How can I tell when power bank is fully charged?

Most of our powerbanks are equiped with battery status indicators. In general, when all the indicators turn off, it means that the battery is fully re-charged. For further details, about the indicators, please refer to the quick manual.

Why does it sometimes take more time to charge the powerbank?

Even though you may use the same charging method, the charging time may differ due to environment, temperature, power flow, etc.

Does the flashlight work during charging?

The flashlight will function during the charging process.

Is it possible to simultaneously charge my device and charge the battery of the powerbank?

It is NOT possible to charge both the powerbank and your device at the same time.

Why is the powerbank unable to charge my tablet?

- We recommend a powerbank with 2A output to charge tablets.
While some tablets can accept lower input (1A or 1.5A), the charging is slower and sometimes can only be charged when the tablet is in sleep mode.

- Some tablet's cables might not be compatible with a powerbank due to different cable chipset design.
For Samsung Galaxy Tab in particular, we recommend using the cable and connector meant for the powerbank.

Why is the powerbank unable to charge my smartphone?

- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design.
We recommend using the cable and connector meant for the powerbank.

What is the lifespan of the powerbank?

Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 500 charge and discharge cycles.
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).

The powerbank feels warm when (dis)charging. Is this normal?

It is normal for the charger and device to get warm during charging and discharging.
They may get even warmer if you use your device while charging.

Are powerbanks allowed to be taken on board of a flight?

It depends on the airport you are travelling from.
For most airports powerbanks have to be in carry-on/hand luggage, and not in checked luggage.
Please check with the airline you are travelling with for more information.

My powerbank doesn't turn on.

  •  It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
  • It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.

Why does my powerbank battery seem to drain very fast?

  • Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
  • The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
  • It is best not to attach cables to the powerbank when not in use.

What can I do when the powerbank doesn't seem to work?

You can conduct some simple tests to identify the issue.

If the powerbank can't charge the device, make sure the powerbank is fully recharged.

If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.

If it still doesn't work, the issue might be with the powerbank itself.

You should contact the support team via the 'ask a question' section.

Solving problems


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Other


Can I use any USB cable for charging my device with a powerbank?

For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc).
Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.


Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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