product-specifications
Specifications
General
Number of USB ports
1
Height of main product (in mm)
90 mm
Width of main product (in mm)
22 mm
Depth of main product (in mm)
47 mm
Total weight
121 g
Features
Flashlight
flashlight
Connectivity
Cables included
Micro-USB charge cable
Cable length micro-USB cable
30 cm
Protection
Protections
over-charge, over-discharge, over-current, short-circuit
Power
Safe & certified battery
yes
Battery composition (Alkaline, Li-ion, etc.)
Lithium-ion cell
Battery capacity (mAh)
4400 mAh
Battery voltage (Volt)
3.7 V
Watt-hour rating
16.3 Wh
Extra usage time - tablets
7 hours
Extra usage time - phones
18 hours
Input
Input port
micro-USB
Input power
5V/1A
Output
USB port A types
1
Output specification - Port 1
1A/5W
Compatibility
General compatibility
smartphones, tablets & other usb devices
Extra information
Item number
22135
EAN code
8713439221350
Former name
Primo PowerBank 4400 - matte black - summer edition
Warranty
1 year
Package contents
Portable charger
Micro-USB charge cable
User guide
System requirements
Charger or computer with USB port (to charge the battery)
faq
FAQ
Frequently Asked Questions (FAQ)
When the powerbank is charging the status LED is blinking. Charging is complete when all 4 LEDs are on.
We always recommend to fully charge the powerbank for the first time.
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.
You charge the powerbank via a USB-charger that is connected to a wall power outlet.
The indication LED will start blinking when the battery is charging.
The upper indicator will also flash as long as the battery is charging.
The LED's show the status of the charge as well:
- 1st led - 25%
- 2nd led - 50%
- 3rd led - 75%
- 4th led - 100%
Disconnect the powerbank from the power, the LEDs will be lit constantly for 1 minute.
Afterwards, when nothing is connected, the LEDs will go OFF.
In general all our powerbanks are suitable for air travel, since they confirm to the general requirements of a capacity of less than 100 Wh (Watt hours) and 2 grams lithium, as long as you keep the powerbank in the carry-on/hand luggage (and not in checked luggage) and declare the powerbank at customs.
However, requirements depend on the airport you are travelling from and the airline you are travelling with. We advise to always check in person with the airline, by either calling or chatting, before travelling for more information.
To determine Wh: (mAh x 3.7V)/1000
For example, a 20.000 mAh powerbank would be (20000 x 3.7)/1000 = 74 Watt-hours.
It can take at least 5 hours for a full charge, depending on the charger used.
Portable batteries that have 10W or 2A output can charge tablets.
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).
This depends on battery capacity (mAh) of your phone and age of the battery.
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.
Just connect your device to the powerbank, There is no need to press a button on the powerbank to start charging.
The LEDs will switch on and stay on during the charging of your device.
When your device is charged, disconnect your device, the LEDs will stay ON for 2 minutes, then switch OFF.
Press the button 1x will show the battery status.
Press and hold the button for 3 seconds to turn the flashlight ON or OFF.
Even though you may use the same charging method, the charging time may differ due to environment, temperature, power flow, etc.
The flashlight will function during the charging process.
It is NOT possible to charge both the powerbank and your device at the same time.
Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 500 charge and discharge cycles.
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).
When your powerbank doesn't turn on, check the following:
- It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
- It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.
If your powerbank can't charge your phone, check the following:
- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design. We recommend using the cable and connector meant for the powerbank.
You can conduct some simple tests to identify the issue.
If the powerbank can't charge the device, make sure the powerbank is fully recharged.
If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.
If it still doesn't work, the issue might be with the powerbank itself.
You should contact the support team via the 'ask a question' section.
- Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
- The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
- It is best not to attach cables to the powerbank when not in use.
It is normal for the charger and device to get warm during charging and discharging.
They may get even warmer if you use your device while charging.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc).
Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.
supportMail
Contact us
Contact us
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