This particular product has been developed for use with the Windows operating systems only.

Therefore drivers or installation instructions for other operating systems such as Mac are not available.

You can switch this off following these steps:
1. Go to Control Panel
2. Click on System and Security
3. Click on Schedule tasks
4. Delete the task Gx-GmTaskPlan

Follow the steps in the mouse settings page

If you don't see the MACRO button and other options in the software screen/Key Setting, you need to check the DPI scaling behavior of the computer:

• Right-click on the application shortcut 
• Choose Properties in the drop-down menu 
• Click on the tab 'Compatibility' 
• Click on the text 'Change high DPI settings' 
• Check the ‘Override’ box (Override high DPI scaling behavior. Scaling performed by:)  
• Choose ‘System’ from the drop-down menu 
• Click ‘OK’. 
• Sign out of your PC. 
• Login to your PC again. 
• Open the software. The software is now fixed and shows the MACRO button options in the software screen/Key Setting.

• Try using the mouse on a different surface or use a mousepad.
• Clean the sensor on the bottom of the mouse with a dry cloth.

Make sure that when you download, install and use the program you are doing so with administrator rights (right-click > run as administrator).

Follow the steps in the trouble shooting guide.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty