Customer Supply Chain Coordinator

Full-time
Location: Dordrecht

Trust might not be a family business, but we definitely operate as one. We work as a team, support one another through successes and setbacks, and are passionate about and proud of what we do. In addition to an ongoing rebrand, we’ve this year set out exciting and ambitious sustainability goals – committing to becoming climate-neutral. We’ve also began releasing our line of ‘ECO’ products, which are made from recycled materials. We’re making our way to a greener, brighter future – and we’d love for you to join us! 

In this role you will be working within the Customer Supply Chain team and you will be responsible for the daily operational work for a select group of countries and customers. This role is ideal for someone who has just graduated, or with a few years of experience. You will be in daily contact with your assigned customers (business-to-business) and our Sales team. You will receive and process Sales orders and are the primary contact for customers for operational questions, for example regarding backorders or leadtimes. As Customer Supply Chain team we want to be closer to our internal and external stakeholders. This position plays a key role in driving operational excellence and together with the logistics team you will strive to achieve customer service level expectations.

Responsibilities: 

• Responsible for the processing of sales orders for a select group of customers and countries and all the related processes;
• In charge of daily/weekly contact with customers regarding order management and/or slot management;
• Maintaining of good contacts with your customers to achieve collaboration, efficiency and to maximize turnover;
• Optimizing for the customers within your scope the stock allocation to sales orders and managing stock reservations for key customers;
• Support the Tactical Supply Planner to establish a regular collaboration with your key customers, with the focus on maintaining the right level of inventory;
• Create and analyze backorder reports;
• Update and maintain product pricing and product life cycle management;
• Continuously look for ways to improve customer service and predictability;
• Work together with your colleagues to keep driving standardization, automation and optimisation among projects and processes;
• Supporting the sales team from an operational point of view, providing them with clear and up to date info regarding order deliveries and/or revenue outlook;
• Develop, track and continuously improve KPIs through close collaboration with the customer and sales teams.

Qualifications: 

• Bachelor’s degree in a related field;
• 0-2 years’ experience in customer service, preferably in the consumer electronics industry;
• Experience in business to business environment
• Good verbal and written communication skills. English required, additional languages are a plus;
• Experience using an ERP system (we use MS Dynamics Navision) and comfortable in Excel;
• Analytical mindset, able to analyse data and make clear recommendations based on these numbers;
• Self-motivated and goal oriented, with a positive proactive attitude and a high degree of initiative;
• Customer focused, precise and organized and a teamplayer.

What we offer: 

• A versatile and dynamic function; 
• An international team of young, enthusiastic colleagues
• Salary in accordance with job grade and great secondary labor conditions such as a bonus and a pension;
• Monthly get-together with drinks and snacks in our very own bar.

Trust is a global company on a mission to make fair digital accessories the new norm: Fair for people. Fair for the planet. And at fair prices. We are engaging and collaborating with our retail and manufacturing partners to make clever changes in our production, operations, and product range.

Trust offers a range of affordable products for your laptop, gaming device, tablet, desktop, home, smartphone, and TV. Trust’s products are available in 50 countries, from local shops to larger electronics stores, department stores, hypermarkets, and online.

Interested in seeing other great career opportunities at Trust? Visit the ‘Careers’ page of our website – or check out our LinkedIn or Indeed pages – where you’ll see all open job listings!

We conduct analyses of our job description language and requirements to ensure they are inclusive and equitable.

Acquisition as a result of this vacancy is not appreciated.