All LEDs are green, 1 LED blinks blue every three seconds. Notice: U can also turn off the LEDS in the App

In case of Zigbee lamps this isn't a problem. To use our sensors you will need a Z1 control station from the beginning.

You can do this by resetting the bulb or by pressing ON and OFF on the Zigbee remote at a maximum distance of 10cm from the bulb.

A couple of tips for optimal range:

• Make sure your Zigbee control station is placed at a central point in your home or room.
• Make sure there are no metal objects in close range of your Zigbee control station.
• Make sure your Zigbee control station is completely detached and there is enough distance (minimum 1 meter) between the Zigbee control station and other devices such as a Wifi router, Dect phones (Gigaset) etc.
• If you add multiple Zigbee lamps or devices, they will amplify each others signal (this is called mesh networking)
• If neccessary, our support department can help you with setting a different Zigbee channel to reduce disturbance with your Wifi network.
  The range of the Zigbee system is max. 30 metres in optimal conditions.

No, this is not possible. When you connect a Zigbee light to, for example, our Zigbee Bridge Z1, the connection with the original control station is undone.

Make sure the Zigbee remote is within a distance of 2 meter from the Zigbee Bridge

1. Push the + button in the app to add a new device
2. Choose Zigbee Remote Control
3. Follow the instructions in the app.
4. Press and hold the Smart Group-button of the remote and press connect in the app

Yes, that is possible. First pair the lamp and the remote with your Trust Smart Home Zigbee Z1 or ICS-2000 and after that connect the lamp and the remote.

With a Trust Smart Home control station or bridge it is possible to control your lamps even when you are not at home

Contact the support team for assistance via the 'ask a question' option.

Reset the remote control by pressing and holding the OFF button. Make sure that the remote control isn't set to the group channel and first press 'connect' in the app, befor putting the remote control in pair-mode by pressing and holding the button with the two lamps on it.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

The ICS-2000 or Z1 bridge can't control the Philips Hue, Ikea or Osram Bridge, but you could reset your lamps and connect them to the ICS-2000 or Z1.
Notice: You cannot control your lights after this with your other Bridge.
 

This is possible when using the ICS-2000 Control Station. Create a rule that has the Start Line receiver as a trigger and turning ON a Zigbee lamp as action.

The dimensions are: 90x90x28mm

The stand-by power of the Z1 is 1,0W

You can find the MAC-address of your Z1 on the label at the bottom of your Z1

The lenght of the cable is 1.2 metres

Zigbee is a 2-way system, allowing you to see the status of your lights in our app. Apart from that, Zigbee uses mesh networking. If you use multiple lamps or other Zigbee devices, they amplify each others signal.