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We advise to check the keyboard settings in the Ease of Access section of Windows, e.g. Sticky Keys, Toggle Keys and Filter Keys.

These keys use the default program that your operating system has set for these functions.

E.g. the Internet Browser key will open the default browser on your computer and the music player will open the default music player on your computer.

To change the default programs, you'll need to go to the computer's configuration for Default Apps or Default Programs.

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

If your keyboard isn't typing the correct characters, you may have the incorrect input language selected.
Please check the language preference settings of your system. If the correct language is not present, add this language to the system.
If you use more than one language on your system, make sure to select the correct one.

Set the correct language as explained in the keyboard settings page

• Clean your keyboard from dust and crumbles.
• If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
• Improve wireless performance.

• For best compatibility, use Windows Mediaplayer and Internet Explorer.
• Ensure that the Multimedia program you wish to control is selected as Default in the system properties.
• If still not working, uninstall any other programs/drivers related to keyboards.

• Try using the mouse on a different surface or use a mousepad.
• Clean the sensor on the bottom of the mouse with a dry cloth.
• Improve wireless performance.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty