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To install the keyboard and mouse set:

• Remove the cover on the bottom of the mouse and keyboard.
• Place full batteries in both the mouse and keyboard.
• Remove the USB-receiver from the mouse.
• Close the cover on the bottom of the mouse and keyboard.
• Switch the mouse on with the on/off-button on the bottom.
• Place the USB-receiver in the closest (to keyboard and mouse) USB-port of the computer.
• The computer will recognize the keyboard and mouse and install them to the computer, this might take a few moments.
• The keyboard and mouse are ready to use.

A keyboard will work according to the configuration of your operating system.
Use the keyboard by pressing the keys with the desired letter or character.
When a key has a symbol over the number, it can be used by pressing shift + the key.

For more information you can consult the extensive Microsoft support site via https://support.microsoft.com/es-us/help/17073/windows-using-keyboard.

Follow the steps in the mouse settings page

Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

If your keyboard isn't typing the correct characters, you may have the incorrect input language selected.
Please check the language preference settings of your system. If the correct language is not present, add this language to the system.
If you use more than one language on your system, make sure to select the correct one.

Set the correct language as explained in the keyboard settings page

We would advise to check the following:
- Change the channel on your router to one as far as possible from your existing one.
- Move the mouse receiver to a different USB port, one that is as far as possible away from the one you have it in now.

• Clean your keyboard from dust and crumbles.
• If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
• Improve wireless performance.

• Try using the mouse on a different surface or use a mousepad.
• Clean the sensor on the bottom of the mouse with a dry cloth.
• Improve wireless performance.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty