GXT 1230 Muta

Switch:
1. First fully charge the gamepad. This will take approx. 2 hours.
2. Go to the Switch settings > controllers > Change Grip/Order
3. Press Home + B on the gamepad for 3 seconds
4. Go to the Switch settings and follow instructions:
- Press L + R on the controller
- Press A when you're ready

PC
1. First fully charge the gamepad. This will take approx. 2 hours.
2. Connect the receiver to the computer
3. Press Home + X on the gamepad for 3 seconds

This is not possible. The USB-C connection is for (fast) charging only. To use the gamepad you have to use the Bluetooth technology of the gamepad. The gamepad doesn't support the wired connection.

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

On a Windows computer it is necessary to always use the USB-receiver, also when using it in Bluetooth mode.
Therefore please check if the gamepad is in the correct mode. Perhaps the gamepad is still in Bluetooth mode and not in USB-receiver mode.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

This gamepad has been developed for use with Nintendo Switch and PC only. 

It has not been tested with Android, so we can't confirm the compatibility, or give any instructions on using it with Android.