The ideal solution to wirelessly control and monitor your home for ultimate comfort and security
Octopus control station
Power adapter
LAN / Network cable
P1 cable (works with DSMR-compliant smart energy meters that have a P1 port)
Multi Language User guide
Compatible with all Trust Smart Home products with the automatic code system. These can be identified by the letter A at the beginning of the product name (e.g. AYCT-102). Incompatible with: EML-1000
Trust Smart Home Zigbee lights and devices or other Zigbee devices such as Philips Hue**
Smartphone/tablet with iOS 9+ or Android 4.0+
Router/modem internet connection
** More information can be found on: www.trust.com/zigbee
The green power LEDs can be switched off in the App. Go to Settings. Here you can switch off the LEDs of the ICS-2000
The blue LED flashes to indicate that the ICS-2000 is connected to the server
Does your ICS 2000 display an error code? Contact our customer service via info@trustsmarthome.com and send a photo of the label below your ICS.
If you reset your ICS-2000, you will lose all your settings and you will no longer be able to use your app. Your ICS-2000 can only be reset in special cases in consultation with our customer care.
Does your ICS 2000 display an error code such as registration failed? Contact our customer service via info@trustsmarthome.com and send a photo of the label below your ICS.
1. Check whether the network cable is connected to the modem / router and the control station
2. Check if the power adapter is connected to the wall socket and the control station
3. Press the network cable and the power cable firmly into the control station and the modem / router
4. Connect the control station directly to the modem
5. Disconnect and reconnect the power adapter
6. Check if your internet is active
Remove the ICS-2000 from the power and reconnect it. Wait until the ICS-2000 has restarted. All 4 LEDs must light up green again.
Your ICS is probably not online internet via your router. Try restarting your router. And if this does not help, use a different cable.
Contact the support team for assistance via the 'ask a question' option.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
It is compatible with Somfy RTS, not with Somfy IO systems.
The ICS-2000 or Z1 bridge can't control the Philips Hue, Ikea or Osram Bridge, but you could reset your lamps and connect them to the ICS-2000 or Z1.
Notice: You cannot control your lights after this with your other Bridge.
The firmware is automatically updated as soon as a new version is available. The ICS-2000 checks every 24 hours for a new firmware version.
Please check our FAQs first, chances are you'll find the answer there.
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