If your keyboard isn't typing the correct characters, you may have the incorrect input language selected.
Please check the language preference settings of your system. If the correct language is not present, add this language to the system.
If you use more than one language on your system, make sure to select the correct one.

Set the correct language as explained in the keyboard settings page

• Clean your keyboard from dust and crumbles. 

• Try using the mouse on a different surface or use a mousepad.
• Clean the sensor on the bottom of the mouse with a dry cloth.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

Although our keyboards and mice are designed for use with computers, they can be used on PS4. However please note, most PS4 games do not support a keyboard and mouse.

You can use our mice and keyboards on the Xbox.

Please note that Xbox supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content.