Exis Webcam - black/silver
Webcam with built-in microphone
Key features
- 640 x 480 sensor resolution
- Perfect for use with Skype, Cortana, etc.: just plug in and start
- Built-in microphone for clear sound quality
- Smart stand, ideal for both laptop screens and flat surfaces
- Plug & play, no need to install a driver
Specifications
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Extra information
| General |
Item number: 17003 |
EAN code: 8713439170030 |
Warranty: 1 year |
Product size (HxWxD): 77 x 45 x 66 |
|---|---|---|---|---|
| Package contents | Webcam | User guide | ||
| Minimum requirements | Windows 10, 8, 7 or Vista | 3.5 mm microphone connection | USB port |
Support
Download
Manuals
Select type
Frequently Asked Questions
Installation and configuration
How do I install this webcam?
The support for this webcam is built-into Windows.
Once the device is connected, Windows OS should install a built-in driver for it.
Please follow these steps to (re)install the webcam:
- Make sure your system is up to date following the instructions from the website www.windowsupdate.com.
- Unplug the webcam and restart the system.
- When Windows has completely loaded, connect the product directly to the USB port without using a hub or an extension cable.
- Windows should recognize the webcam and install the built-in Windows driver.
- Check in the Device Manager if the product is correctly installed or if there is any error message (visible by the yellow exclamation mark) reported.
- After the device has been recognized by the system and is visible in the Device Manager, you need to set it as the default device for sound input and sound output in the Sound settings (or playback devices/recording devices in earlier Windows versions) to be able to use it.
- Note: when you use the webcam with a chatprogram such as Skype, you need to select the webcam as a default device in that program too.
I get an error during installation.
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"Unrecognized USB device"
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"Device driver software was not successfully installed"
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"Can not find driver"
Please follow the installation trouble shooting guide.
Usage
How do I use my webcam in chat programs like Skype?
I would like to adjust the webcam image colors / brightness.
How can I record a video on YouTube?
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Go to the Youtube webcam recording page.
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Login with your Youtube acount details.
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Record a video clip and save it to your Youtube space.
Solving problems
My webcam image is flipped / reversed / mirrored,
Check the image orientation in the application that you are using the webcam with. This setting is either normal or mirrored.
The webcam is not working in my chat program, e.g. Skype
- In order to use the webcam with a chat program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s manual / user guide or contact the application’s manufacturer for specific troubleshooting.
During a video chat, I can't hear my chat partner or my chat partner can't hear me.
- Close any other programs related to audio/music/voice recording. (including games)
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Make sure you both configured and tested your microphone as explained here:
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
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Register product*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.