product-specifications
Specifications
General
Ergonomic design
no
Features
Power saving
yes
Silent click
no
Gliding pads
UPE
Software
no
DPI adjustable
yes
Size & Weight
Formfactor
compact
Total weight
75 g
Depth of main product (in mm)
40 mm
Width of main product (in mm)
55 mm
Height of main product (in mm)
95 mm
Sensor
DPI
1000, 1600
Max. DPI
1600 dpi
Sensor technology
optical
Control
Grip type
claw
Left-right handed use
right-handed, left-handed
Scroll wheel
yes
Trackball
no
Horizontal scrolling
no
Controls
left, right, mid, dpi
Number of buttons
4
DPI button
yes
On/off button
yes
Programmable buttons
no
Adjustable weights
no
Suitable surface
non-reflective flat surface
Connectivity
Connection type
wireless
Bluetooth
no
USB version
1.0
Connector type
USB
Wireless protocols
RF 2.4GHz
Wireless range
6 m
USB receiver included
yes
USB receiver storable
yes
Gaming
Designed for gaming
no
Lighting
Lights
no
Power
Batteries included
yes
Rechargeable battery
no
Number of batteries
2
Battery type (AA, AAA, etc.)
AAA
Battery life (months)
6 month
Wireless transmission power (mW)
1 mW
Input
Power source
battery
Compatibility
Compatible Device Types
laptop, pc
Compatible Software Platforms
Windows, MacOS, Chrome OS
Extra information
Item number
20787
EAN code
8713439207873
Warranty
1 year
Package contents
Wireless mouse
Storable micro USB-receiver
2x AAA batteries
System requirements
Windows 10, 11
macOS 10.15, 11, 12
Chrome OS
USB port
Other versions
Primo Wireless Mouse - black
Item number 20322
EAN code 8713439203226
EAN code 8713439203226
Primo Wireless Mouse - grey
Item number 20785
EAN code 8713439207859
EAN code 8713439207859
Primo Wireless Mouse - blue
Item number 20786
EAN code 8713439207866
EAN code 8713439207866
faq
FAQ
Frequently Asked Questions (FAQ)
- Place the batteries in the mouse
- Switch the mouse on with the button on the bottom
- Connect the USB-receiver to the computer without using a hub or extension cable.
- The computer will recognize the mouse and install the built-in driver. This might take a few moments.
- The mouse is ready to use.
You can switch the mouse off / on with the button on the bottom.
However, this mouse uses standby (sleep) mode to save battery power.
There is no need to switch it off.
When the mouse is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power.
When you use the mouse again, e.g. (depending on the type of mouse) by pressing a button, or by moving the mouse, it will switch on again.
For storage or travelling we would suggest to switch the mouse off.
By pressing the DPI-button you will change the DPI.
There is no visual indication for the DPI selection, other than that the pointer speed on the screen will be faster or slower, depending on the DPI that is selected.
Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.
It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.
We advise to first double-check the batteries, then disconnect the receiver, restart the computer and reconnect the receiver.
If the issue persists, test the mouse by connecting the receiver to another USB-port and another computer.
This mouse doesn't need a driver, it functions with the built-in Windows driver.
Please check the following:
- the batteries are full
- your computer is up-to-date via windowsupdate.com
- the USB-ports are up-to-date by downloading and installing the latest USB-drivers from the website of the computer's manufacturer.
- no errors are visible in the Device Manager. If any errors are visible, especially in the mouse and USB section, remove these before proceeding.
Now, reinstall the mouse to the computer by:
- removing the receiver
- restarting the computer
- and then (after the computer has fully restarted) reconnecting the receiver to the computer
so the computer can recognize the mouse and properly install the built-in driver.
If the error persists, test the mouse (receiver) on another USB-port and on another computer.
-
Try using the mouse on a different surface or use a mousepad.
-
Clean the sensor on the bottom of the mouse with a dry cloth.
-
Improve wireless performance.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
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