Primo Desk Microphone for PC and laptop
Easy-to-use desk microphone with adjustable angle and a slim design
Key features
- Easy-to-use desk microphone for meetings, voice chatting, gaming and streaming
- Clear audio reproduction for quality voice chats on both laptop and desktop
- Adjustable angle; secure the best position to capture your voice
- Plug and play: just connect the 3.5mm plug and start recording
- 1.8m cable gives you freedom to place the microphone anywhere on your desk
Specifications
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Extra information
| General |
Item number: 21674 |
EAN code: 8713439216745 |
Warranty: 1 year |
Product weight (net): 47 g |
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|---|---|---|---|---|---|
| Package contents | Microphone | Stand (2 parts) | Stick-on mic holder | Adapter cable | User guide |
| System requirements | 3.5 mm microphone connection | Or combined 3.5 mm headphone/microphone connection |
Support
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Frequently Asked Questions
Installation and configuration
Where is the driver?
There is no driver needed for this microphone.
To install:
- Connect the microphone to the Mic-In port of the computer
- Enable the microphone in the Sound settings as the default recording device.on the computer
Solving problems
I have a Dell computer and am having issues with the computer audio. What can I do?
If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers
If this does not solve your problem, contact the Dell support or your system administrator.
The volume of my microphone is very low
If you are using Windows 10 and the microphone is not performing optimally (e.g. too low volume), we would advise to check the Windows audio drivers. Make sure the audio drivers (e.g. Realtek drivers) are up-to-date by downloading and installing the latest audio drivers via the website of the computer's manufacturer.
When I use the microphone, I hear background noise.
Check the microphone properties and make sure that the option "Listen to this device" is not activated.
The microphone is not working on my Windows computer. What do I do?
This microphone doesn't need a special driver, it functions with the built-in Windows driver.
- Make sure the computer is fully updated via windowsupdate.com
- Unplug the microphone.
- Restart the computer.
- When Windows has fully restarted, connect the microphone to the computer.
- The computer will recognize the microphone and install the built-in driver, this might take a few moments.
- After this, make sure to select the microphone as the default sound input device on your computer in the Windows Sound Settings.
- Also check that the microphone is not muted in the Sound Settings.
- And doublecheck in the Microphone Privacy settings that the microphone is allowed to be used by apps/software.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Compatibility
Does this microphone work on Mac?
Theoretically, this is an analogue microphone and should work with any device supporting a 3.5 mm microphone connection.
Nevertheless, some MAC systems do not support a 3.5 mm microphone connection, working exclusively with their built-in microphone.
Please make sure that your Mac system has a suitable 3.5 mm microphone input connection.
Other
What is the pick-up pattern of a microphone?
The pick-up pattern of a microphone is the sensitivity to sound relative to the direction or angle from which the sound arrives, or how well the microphone "picks up" the sound from different directions. The most common types are: Cardioid, Omnidirectional, Unidirectional, Bidirectional.
CARDIOID
The most commonly used pattern is most sensitive at 0° (the front) and least sensitive at 180° (the back). This isolates it from unwanted ambient sound. You can use this for most recording applications. It is easy to get a good signal as the cardioid pattern blends out a bad sounding room, a noisy fan in the background, etc.
OMNIDIRECTIONAL
The omnidirectional microphone has equal sensitivity at all angles. This means it picks up sound evenly from all directions. Therefore, the microphone need not be aimed in a certain direction. It will be especially useful in good sounding rooms.
UNIDIRECTIONAL
Unidirectional microphones are most sensitive to sound arriving from directly in front (at 0°) and less sensitive in other directions. This makes unidirectional microphones effective at isolating the desired sound from both unwanted sound and ambient noise.
BIDIRECTIONAL
A bidirectional microphone (with figure-8 pattern) picks up the sound from in front of the microphone (at 0°) and from the rear (at 180°), but not the side (at 90° and 270°). It can be beneficial in situations where you do not want a signal coming from a 90° angle to bleed into the microphone.
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview