Primo Touch Bluetooth Wireless Earphones - black
Key features
- Truly wireless earphones for ultimate freedom (10 meter range)
- Stylish and on-trend design
- Comfort fit ear shell pods that keep you alert for nearby sounds
- Up to 4 hours of playtime on a single charge
- Charge inside the case for a total of up to 10 hours of playtime on the go
- Manage all important functions (next/previous/pause/play/voice assistant) with a simple touch
- Make a phone call or quick-access voice assistant with built-in microphone
Move in Freedom and Style
The Trust Primo Touch Wireless Earphones offer freedom of movement with an extra-long wireless range and on-the-go charge capabilities. And thanks to their design, you won’t just move in freedom, but in style as well.
Power of Wireless
With a wireless range of 10 meters, the earphones offer support even when you’re away from your device. Feel free to move around the room while your phone is charging without having to pause your music.
Charge as you Go
The Primo earphones have a playtime of up to 4 hours on a single charge, but the music doesn’t stop there. The included case isn’t just for carrying the earphones around; it also serves as a charger on the go. Simply place the earphones inside, and they will start charging, resulting in a total playtime of up to 10 hours.
On-Trend Design
With their trendy minimalist design, the earphones combine great sound with great looks. Thanks to their comfort fit ear shell pods, you’ll enjoy earphones that stay in place and comfortable all day long, whilst keeping you alert for nearby sounds.
The Magic Touch
With on-ear touch controls, you can access the most important functions, such as playing, pausing and skipping songs, without having to reach for your device. The built-in microphone also allows quick access to your smartphone’s voice assistant to make handsfree calls.
Specifications
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Extra information
| General |
Item number: 23712 |
EAN code: 8713439237122 |
Warranty: 1 year |
Product weight (net): 40 g |
|---|---|---|---|---|
| Package contents | Bluetooth earphones | Charging case | Micro-USB charge cable | User guide |
| System requirements | Smartphone or tablet with Bluetooth | USB charger or powerbank to charge the case |
Support
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Manuals
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Leaflet
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Extended leaflet
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Frequently Asked Questions
Installation and configuration
How do I install the Touch earbuds?
- Connect the case (with the earbuds inside the case) to a USB-charger, which is connected to a wall power outlet.
- Charging the case will take approx. 1 hour. The LED on the case will flash green when charging. When the case is fully charged the light will stay green.
- Check if the earbuds have been charged. The LED is red when the battery is empty. The LED is off when the battery is full. Charging the earbuds will take approx. 30 minutes.
- When the case and earbuds have been fully charged, take the left earbud (marked L) out of the case. The earbud will flash red/green.
- Go to the Bluetooth section on the device you are pairing to and select the TRUST PRIMO TOUCH to pair.
- The LED on the earbud will be green when the earbud has been successfully paired.
- After the left earbud has been paired, take the right earbud (marked R) out of the case, the LED will flash red/green.
- The earbuds will automatically link together. When they are succesfullyl linked the LED on both earbuds will be green.
- The Touch earbuds are ready for use.
My earphones don't connect/pair, how can I do a re-pair?
Trust Primo Touch TWS connection re-pair:
1. Turn off the Bluetooth connection on your connected devices (Bluetooth phone, tablet, etc.)
2. Take the Trust Primo Touch Earphones (both earbuds) from the charging case. Make sure they do not connect with any Bluetooth device such as your phone.
3. Double press only the right earbud, now the right earbud will be searching for the (so-called slave) left earbud.
4. The earbuds should be connected to each other within 30 seconds. The earbuds will prompt with a confirmation sound. After this you can connect your Trust Primo Touch Earphones to your phone as explained in the user guide.
My device sees the 2 earbuds as 2 different earphones, that won't link to each other (anymore).
If the earbuds won't link together, probably both earbuds are set as 'master', we advise the following to resolve this:
- Ensure that the earbuds are unpaired from all devices (phones, tablets, laptops, etc.), they were previously paired to.
- Put both earbuds back in the charging case.
- When the case has been fully charged, take one earbud (left) out of the case and connect it to your device.
- When this earbud has been succesfully paired to the device, take the other earbud (right) from the case so it will connect automatically to the other earbud and synchronise (wait for it to flash blue, not red / blue).
- Then both earbuds are linked and should work in stereo.
Usage
How do I switch the Touch earbuds on/off?
When the earbuds have been paired to your phone, you can switch them on by pressing the button on the left earbud for 4 seconds, as well as pressing the button on the right earbud for 4 seconds.
You can switch them off by pressing the button on the left earbud for 10 seconds.
Solving problems
How does the iPhone handle incoming phone calls when using a Bluetooth headphone or speaker?
As of iOS 11.2, when you are using a Bluetooth headphone and receive a phone call, the button that you use to pick-up the phone call, determines which device is used for the audio.
If you pick-up the phone call with the green button on the iPhone display, then all the audio will be handled by the iPhone microphone and speaker (and not with any connected Bluetooth device).
If you pick-up the phone call with the call pick-up button on the Bluetooth device (headphone or speaker), then all the audio will be handled by the Bluetooth device.
If the person that is calling you cannot hear you – or the other way around – it may be possible that you picked up the phone with one device and are talking via another.
Use the audio icon on the iPhone display during the phone call to change the audio device.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview