#24362

GXT 411P Radius Multiplatform Gaming Headset - pink

Trust-Logo-Gaming

Multiplatform gaming headset with comfortable over-ear pads and adjustable microphone

Available from July

Colour:

Key features

  • Multiplatform gaming headset suitable for PC, laptop, mobile and all consoles
  • 40mm drivers provide a booming audio experience
  • Comfortable over-ear pads will keep you playing for hours
  • The adjustable headband makes this gaming headset suitable for anyone
  • With the adjustable microphone, team members will hear your every word clearly
  • Inline remote with volume control and microphone mute switch
  • Nylon braided cable (1m) plugs directly into game controllers and an extra adapter cable (1m) for PC

Extra information

General Item number:
24362
EAN code:
8713439243628
Warranty:
1   year
Package contents Headset PC adapter cable (Y-cable) 50cm extra extension cable User guide
System requirements 3.5mm headphone connection and 3.5mm microphone connection OR combined 3.5mm headphone/microphone connection OR console gamepad with 3.5mm jack connection
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Support

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Frequently Asked Questions

Installation and configuration


How do I install this headset?

To install:

- Connect the headset to the audio connection of your device. Note: If your computer has 2 separate audio connections, use the included adapter.
- Use the inline remote to switch the microphone on, and to set the volume higher.
- Set the headset as the default device, for both input and output in the sound/audio settings.
- On Windows 10: verify that the microphone is allowed to be used by applications in the Privacy Settings.
- The headset is ready to use.


How do I connect my gaming headset with microphone?

This instruction video applies to all our gaming headsets with 3.5mm jack connector type

https://www.youtube.com/watch?v=R4Js0Qfj5IE


Solving problems


I have a Dell computer and am having issues with the computer audio. What can I do?

If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers

If this does not solve your problem, contact the Dell support or your system administrator. 


I can't activate the microphone on Windows. What do I do?

We recommend to reinstall the headset:

- Make sure the computer is fully updated via windowsupdate.com
- Unplug the headset.
- Restart the PC.
- When Windows has completely restarted, connect the headset to the computer.
- The computer will recognize the headset and install the integrated driver, this may take a few moments.
- After that, be sure to select the headset and its microphone as the default audio device on your computer in the Windows audio/sound settings.
- Also check that the microphone is not disabled in the audio/sound settings.
- And futhermore, check in the microphone privacy settings that the microphone is authorized to be used by applications / software.


The headset doesn't function on PS4

First we would recommend to test the headset with another device, e.g. your computer, and see if it works correctly on the other device. 
If it works correctly on another device, check the PS4 settings 

  1. Go to the PS4 Settings > Devices > Audio Devices.
  2. Click Input Device and select Headset Connected to Controller.
  3. Click Output Device and select Headset Connected to Controller.
  4. Click Volume Control (Headphones), and set the level to maximum.
  5. Click Output to Headphones, and select All Audio.
  6. Click Adjust Microphone Level, then follow the wizard to calibrate your microphone.

If the microphone can be detected on the Adjust Microphone Level screen, then the headset and microphone are working with the PS4 properly. 


The microphone of my headset is not working

First make sure the headset is connected correctly to the computer.

  • Without the adapter; when your computer has a combined audio port.
  • With the adapter; if your computer has 2 separate audio ports.

Then make sure that both the headset and the microphone are selected as the default audio device (input and output) on the computer.


The microphone doesn't function on Nintendo Switch?

Make sure that:

  • the headset is plugged into the Switch’s headset jack
  • all voice chat options both in-game and in the system settings are "on".
  • the game supports in-game chat capability

The microphone doesn't work in MS Teams?

If the microphone functions in other applications, we advise to check the Microphone Privacy settings for Teams.
- Click on Start and select Setting.
- Select the Privacy option.
- From the left pane, scroll down to App Permission and click on Microphone.
- Scroll down to “Allow desktop apps to access your microphone” section.
- From the list, enable microphone access for Microsoft Teams.
- Launch Microsoft Teams and check if the client recognizes the microphone.

In case the microphone is already enabled for Microsoft Teams, revoke the access. Reboot the computer and enable microphone for Microsoft Teams again.


My microphone isn't working on Windows 10

We recommend to check the following:

  • Microphone privacy settings: Check if the microphone allows apps to access the microphone
  • Default device: Check if the microphone has been selected as the default sound input device on the computer
  • Windows Update: Check if Windows is up-to-date via windowsupdate.com

Try the product on another device, does the microphone function on another device?


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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Where to buy

Where to buy

We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.

Go to our online retailer shops overview