TW-250 QHD Webcam
High-quality 2K QHD webcam with auto focus, dual microphones and a privacy filter
Key features
- High-quality video with a 2560x1440 (QHD) resolution at 30 frames per second
- Also supports 720p HD and 1080p Full HD resolutions
- Wide-angle glass lens with auto focus keeps you in focus at all times
- Two integrated microphones pick up your voice clearly
- The built-in privacy filter ensures nothing is visible when you don’t want it to be
- Universal stand; place it on your desk or a monitor
- Can be placed on a tri-pod (not included) thanks to the ¼” thread
- LED indicators on the front show the status of the webcam
- Works with all video-conference software, such as Skype, Teams and Zoom
Call with Quality Sound and Video
This webcam is built to deliver pixel-clear video and disturbance-free audio. Two integrated microphones pick up the speaker’s voice clearly and allow you to take meetings in QHD resolution (2560x1440) at 30 frames per second. The webcam also supports 720p HD and 1080p Full HD resolutions, ensuring compatibility with any device.
Wide Angle and Autofocus
With a wide-angle glass lens, the TW-250 is well suited to having group meetings. The 80-degree angle covers a wider area than a standard lens, so more than one person can fit in the video frame without moving or adjusting the camera position, while autofocus ensures sharp visuals at all times.
Privacy Is Key
Take video calls with perfect peace of mind; with the TW-250’s innovative privacy filter, you can rest assured that you can safeguard your privacy at any time. Simply slide the filter over the camera when you want to be absolutely sure that nothing is visible.
Plug & Play Features
The Trust TW-250 is the trusted tool for communication with colleagues, partners and clients worldwide and can be used with all the major video-conference software such as Skype, Teams and Zoom. Shock-free video is guaranteed even in a (home) office setup; with the included universal stand the camara can easily be attached to your monitor or placed on your desk, or mounted on a tri-pod stand (not included) using the ¼” thread. An LED indicator at the front of the camera shows the status of the webcam.
Specifications
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Extra information
| General |
Item number: 24421 |
EAN code: 8713439244212 |
Warranty: 1 year |
Product weight (net): 127 g |
|---|---|---|---|---|
| Package contents | Webcam | User guide | ||
| System requirements | Windows 7 / 8 / 10 | Mac OS X (10.15 or higher) | USB port |
Support
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Manuals
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Frequently Asked Questions
Installation and configuration
How to enable the webcam/microphone?
How To Enable Webcam/Microphone on Windows:
1. Open Settings by pressing the Windows + I shortcut key, or by clicking the Settings icon from the Start Menu.
2. From the Settings window, click Privacy.
3. Click Camera in the left panel. You’ll see an option that says “Allow apps to access your camera“. Slide the toggle On. And select which apps can access your camera.
4. Click Microphone in the left panel and make sure the option that says “Allow apps to access your microphone.” is also toggled On. And select which apps can access your microphone.
For more information on Windows 10 camera, microphone, and privacy, consult the extended Microsoft support information available at https://support.microsoft.com.
How do I install this webcam?
The webcam functions with the built-in functionality of the computer.
To install:
- Connect the webcam to the computer
- On Windows 10: Make sure the webcam (and its microphone) are allowed in the Privacy settings to be used by applications
- Set both the webcam (and its microphone) as the default sound input and sound output device on the computer.
- When you use the webcam with an application such as Skype / Teams / Zoom, you have to set the webcam (and its microphone) as the default sound device in the settings of that application too.
- When using a browser-based application, such as Meet, make sure the browser also has access to the webcam (and microphone) through the browser settings:
- The webcam is ready to use.
Solving problems
I receive a message that the app can't be opened? What do I do?
This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start > Settings > Privacy. Select the app and choose which app permissions are on or off.
The fps is lower than 30 fps in my webcam program?
Factors that affect the maximum webcam's frame rate (fps) include the program that is used, the amount of light in the room, and the available bandwidth. Make sure you're getting the best frame rate possible by recording in bright lighting conditions, and not running running several USB-devices simultaneously on the computer.
My webcam image is flipped / reversed / mirrored
Check the image orientation in the application that you are using the webcam with. This setting is either normal or mirrored.
Please note that in some meeting applications the "selfview" (or preview) may be flipped but the other participant(s) in the meeting will see it the correct way.
The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)
- Make sure that webcam has been correctly installed
- When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application
- In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview