Currently available
TW-250
QHD Webcam
High-quality 2K QHD webcam with auto focus, dual microphones and a privacy filter
Call with Quality Sound and Video
This webcam is built to deliver pixel-clear video and disturbance-free audio. Two integrated microphones pick up the speaker’s voice clearly and allow you to take meetings in QHD resolution (2560x1440) at 30 frames per second. The webcam also supports 720p HD and 1080p Full HD resolutions, ensuring compatibility with any device.
Key features
Wide Angle and Autofocus
With a wide-angle glass lens, the TW-250 is well suited to having group meetings. The 80-degree angle covers a wider area than a standard lens, so more than one person can fit in the video frame without moving or adjusting the camera position, while autofocus ensures sharp visuals at all times.
Plug & Play Features
The Trust TW-250 is the trusted tool for communication with colleagues, partners and clients worldwide and can be used with all the major video-conference software such as Skype, Teams and Zoom. Shock-free video is guaranteed even in a (home) office setup; with the included universal stand the camara can easily be attached to your monitor or placed on your desk, or mounted on a tri-pod stand (not included) using the ¼” thread. An LED indicator at the front of the camera shows the status of the webcam.
product-specifications
Specifications
Features
Tripod included
no
Software
no
Sensor
Sensor resolution
2560x1440
Connectivity
USB version
2.0
Audio
Sensitivity
56 dB
Microphone built-in
yes
Microphone type
dual
Microphone
Pick-up pattern
Omnidirectional
Imaging
Lens material
Glass
Max Framerate
30 fps
Still image resolution
2560x1440
Video resolution
2560x1440
Snapshot button
no
Diagonal Field of View
92 degrees
Automatic white balance
yes
Face tracking
no
Wide Angle
yes
Autofocus
yes
Focus type
auto focus
Privacy mode
yes
Lighting
Lights
no
Compatibility
Compatible Device Types
laptop, pc
Compatible Software Platforms
Mac OS, Windows
Size & Weight
Total weight
127 g
Weight of main unit
85 g
Depth of main product (in mm)
65 mm
Width of main product (in mm)
90 mm
Height of main product (in mm)
50 mm
Installation
Plug & play
yes
Driver needed
no
Mounting type
clip
Extra information
Item number
24421
EAN code
8713439244212
Warranty
1 year
Package contents
Webcam
User guide
System requirements
Windows 10, 11
macOS 10.15, 11, 12
Chrome OS
USB port
faq
FAQ
Frequently Asked Questions (FAQ)
The webcam functions with the built-in functionality of the computer.
To install:
- Connect the webcam to the computer
- Make sure the webcam (and its microphone) are allowed in the Privacy settings to be used by applications
- Set both the webcam (and its microphone) as the default sound input and sound output device on the computer.
- When you use the webcam with an application such as Skype / Teams / Zoom, you have to set the webcam (and its microphone) as the default sound device in the settings of that application too.
- When using a browser-based application, such as Meet, make sure the browser also has access to the webcam (and microphone) through the browser settings:
- The webcam is ready to use.
How To Enable Webcam/Microphone on Windows:
1. Open Settings by pressing the Windows + I shortcut key, or by clicking the Settings icon from the Start Menu.
2. From the Settings window, click Privacy.
3. Click Camera in the left panel. You’ll see an option that says “Allow apps to access your camera“. Slide the toggle On. And select which apps can access your camera.
4. Click Microphone in the left panel and make sure the option that says “Allow apps to access your microphone.” is also toggled On. And select which apps can access your microphone.
For more information on camera, microphone, and privacy, consult the extended Microsoft support information available at https://support.microsoft.com.
This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start > Settings > Privacy. Select the app and choose which app permissions are on or off.
- Make sure that webcam has been correctly installed
- When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application
- In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.
Check the image orientation in the application that you are using the webcam with. This setting is either normal or mirrored.
Please note that in some meeting applications the "selfview" (or preview) may be flipped but the other participant(s) in the meeting will see it the correct way.
Factors that affect the maximum webcam's frame rate (fps) include the program that is used, the amount of light in the room, and the available bandwidth. Make sure you're getting the best frame rate possible by recording in bright lighting conditions, and not running running several USB-devices simultaneously on the computer.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
After submitting the form a confirmation message will be displayed with your reference number. The confirmation will be sent to your email address at the same time as well. If you have not received the confirmation message, please check your spam or junk mail folder. Otherwise, fill out the form again with your correct e-mail address.