New in assortment
Primo
High-capacity 20.000 mAh Powerbank
Fast and high-capacity powerbank for up to 92 extra device hours (20.000 mAh)
For batteries – and the world
The PRIMO 20,000 mAh powerbank - ECO is built with battery life and the environment in mind, made with recycled materials and offering up to 92 extra device hours on a single charge.*
*Depends on brand/model and battery condition. For indication only.
Key features
2-for-1
Simultaneously charge three phones or tablets – from any brand – via 2 USB-A and 1 USB-C port, so you’re always connected and ready to work (or play). Recharge the powerbank itself via the included micro-USB cable or USB-C port.
Pack up and go
An extra-high capacity yet compact design enables you to pack up, recharge, and go – without adding weight or bulk to your daily carry, with fast-charging capability that charges your devices multiple times at maximum speed.**
**Fast-charge with maximum speed via USB-C (15W) or USB-A (12W). Charging speed varies between devices.
product-specifications
Specifications
General
Number of USB ports
3
Features
Flashlight
no
Accessories
USB-C charge cable
Control
Indicators
Battery level
Connectivity
Cables included
Yes
Cable length micro-USB cable
25 cm
Protection
Protections
over-charge, over-current, over-discharge, over-heat, over-load, short-circuit
Power
Safe & certified battery
yes
Battery composition (Alkaline, Li-ion, etc.)
Lithium-ion cell
Battery capacity (mAh)
20000 mAh
Battery voltage (Volt)
3.7 V
Number of cells
2
Recharge cycles
500
Recharge time
12 hours
Watt-hour rating
74 Wh
Number of charges - tablets
2.25
Number of charges - phones
6.5
Extra usage time - tablets
23 hours
Extra usage time - phones
92 hours
Input
Input port
USB-C
micro-USB
Input power
5V/2A/10W-15W
Fast re-charging
yes
Output
USB port A types
2
USB port C types
1
Charging technology
auto-detect
Output specification - Port 1
2.4A/12W, auto-detect
Output specification - Port 2
2.4A/12W, auto-detect
Output specification - Port 3
3.0A/15W, USB-C
Total output power (max): A, W
3A/15W
Compatibility
Compatible Device Types
smartphone, tablet
General compatibility
Smartphones and tablets
Size & Weight
Total weight
440 g
Weight of main unit
430 g
Depth of main product (in mm)
157 mm
Width of main product (in mm)
79 mm
Height of main product (in mm)
22 mm
Extra information
Item number
24676
EAN code
8713439246766
Warranty
1 year
Package contents
Powerbank
Micro-USB charge cable
User guide
System requirements
USB charger to charge the powerbank
faq
FAQ
Frequently Asked Questions (FAQ)
We always recommend to fully charge the powerbank for the first time.
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.
You charge the powerbank via a USB-charger that is connected to a wall power outlet.
The indication LED will start blinking when the battery is charging.
The upper indicator will also flash as long as the battery is charging.
The LED's show the status of the charge as well:
- 1st led - 25%
- 2nd led - 50%
- 3rd led - 75%
- 4th led - 100%
In general all our powerbanks are suitable for air travel, since they confirm to the general requirements of a capacity of less than 100 Wh (Watt hours) and 2 grams lithium, as long as you keep the powerbank in the carry-on/hand luggage (and not in checked luggage) and declare the powerbank at customs.
However, requirements depend on the airport you are travelling from and the airline you are travelling with. We advise to always check in person with the airline, by either calling or chatting, before travelling for more information.
To determine Wh: (mAh x 3.7V)/1000
For example, a 20.000 mAh powerbank would be (20000 x 3.7)/1000 = 74 Watt-hours.
This is the button to activate the battery level indicator (= LEDs on the power bank).
- 1 led > 25% charged
- 2 leds > 50% charged
- 3 leds > 75% charged
- 4 leds > 100% charged
It can take 12-24 hours for a full charge, depending on the charger used.
This powerbank doesn't support this pass-through charging function.
Portable batteries that have 10W or 2A output can charge tablets.
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).
This depends on battery capacity (mAh) of your phone and age of the battery.
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.
Even though you may use the same charging method, the charging time may differ due to environment, temperature, power flow, etc.
Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 500 charge and discharge cycles.
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).
When your powerbank is not charging, try the following:
- Use other charging cables
- Use another USB-charger
- Use another power outlet
Charge the powerbank in a cool place, connected to a good quality USB-charger that goes in the power outlet. Then just let it charge for at least 8 hours.
When your powerbank doesn't turn on, check the following:
- It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
- It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.
If your powerbank can't charge your phone, check the following:
- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design. We recommend using the cable and connector meant for the powerbank.
You can conduct some simple tests to identify the issue.
If the powerbank can't charge the device, make sure the powerbank is fully recharged.
If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.
If it still doesn't work, the issue might be with the powerbank itself.
You should contact the support team via the 'ask a question' section.
- Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
- The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
- It is best not to attach cables to the powerbank when not in use.
It is normal for the charger and device to get warm during charging and discharging.
They may get even warmer if you use your device while charging.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc).
Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
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