Software Vulnerability Disclosure Policy

Introduction

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to Trust International B.V.
We recommend reading this policy fully before reporting a vulnerability and always acting in compliance with it. We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer any guarantees of monetary reward for vulnerability disclosures.

Reporting

If you believe you have found a security vulnerability, please submit your report to us using the following email: recall@trust.com

In your report please include details of:

  • Asset (web address, IP Address, product or service name) where the vulnerability can be observed.
  • Title of vulnerability.
  • Description of vulnerability (this should include a summary, supporting files and possible mitigations or recommendations).
  • Impact (what could an attacker do?).
  • Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers

What to expect

After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We will also aim to keep you informed of our progress.

Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We would like to unify guidance to affected users, so please do continue to coordinate public release with us.

Guidance

Do NOT:

  • Break any applicable law or regulations.
  • Access unnecessary, excessive or significant amounts of data.
  • Modify data in the Organization's systems or services.
  • Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
  • Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
  • Disrupt the Organization's services or systems.

Disclosure

Prior to disclosure, we will do the following (when applicable):

  • Triage and Validate the finding report.
  • Communicate with you the timeline for mitigation (when applicable) and disclosure (when applicable) (we may request to extend the Embargo Period).
  • Communicate with other parties in a Multi-party Coordinated Disclosure.
  • Obtain Common Vulnerability Enumeration (CVE) Identifier(s) for tracking.
  • Communicate the remediation strategy with you.
  • As appropriate, publication of the disclosure on www.trust.com

Customer Agreements and Legal Considerations

Customers' rights concerning warranties, support, and maintenance for Trust International B.V. products or services are exclusively governed by our Standard Terms and Conditions of Sale, along with any other applicable agreements between Trust International B.V. and the individual customer.

Nothing in this document alters or extends any existing customer rights, nor does it create any new warranties, express or implied. Any information submitted to Trust International B.V. regarding potential vulnerabilities—including details in a vulnerability report—will become the sole property of Trust International B.V. and may be used at our discretion, without obligation to compensate or credit the submitting party.