Design Tablet gráfico

To properly install the tablet, please follow these steps:

• Remove all drivers for this device and all similar devices previously installed on your computer.
• Be sure that your system is up to date (www.windowsupdate.com).
• Unplug the tablet and restart your system.
• Download and install the latest drivers from the website
• Connect the tablet directly to a properly working USB port without using a hub or an extension cable.
• Windows should automatically recognize the device.
• When the driver is properly installed the tablet icon will appear in the taskbar.
• Check in Device Manager* if the tablet is correctly installed without any remarks.

*To find Device Manager refer to the Microsoft Windows Help Function.

Follow the steps as described in our Tablet application Guide.

• In most drawing programs pen pressure/tilt is enabled after installing the driver.
• If pen pressure is still not working, consult the documentation of the application.

Your tablet should be in: "Tablet PC mode"

• To do this: tap with your pen on the shortcut cell called:  "Tablet PC Mode on/off" and try to work on dual screen again.

Se você precisar de uma caneta / ponta de caneta nova ou extra, entre em contato com nossa equipe de suporte por meio da opção de suporte / peça sobressalente na página do produto. Inclua tantos detalhes quanto possível, como data de compra e detalhes de endereço. Quanto mais informações você preencher, mais rápido a equipe poderá processar sua solicitação e mais rápido você receberá uma resposta de nossa equipe.

We always try to keep our products functional for as long as possible. As a result of the quick succession of developments in this sector and the advanced age of the product, we are no longer able to keep it compatible with the frequent releases of new Windows 10 updates. One of which has resulted in this error message, that indicates that the system is preventing you from running an installation (.exe) file, such as a hardware driver.

This product isn't supported on Windows 10 due to its advanced age. Therefore there are no new driver updates available. Nor can we provide information on removing this error message. There are various solutions for this message posted on the internet, including in the Microsoft forum. Please note that these solutions are not official, as there is no driver update available and therefore are not supported, nor is proper functioning guaranteed.

Infelizmente, não temos centros de serviço para consertar produtos.
Um produto com defeito deve ser substituído no ponto de venda durante o período de garantia.

Oferecemos uma garantia de 'devolução ao revendedor' para nossos produtos. Em caso de defeito, você pode devolver o produto ao revendedor com a descrição da falha, comprovante de compra e todos os acessórios. Durante o período de garantia, você receberá um produto de substituição do varejista, se disponível. Para todas as condições de garantia, você pode consultar: https://www.trust.com/support/warranty

This particular product has been developed for use with the Windows operating systems only.

Therefore drivers or installation instructions for other operating systems such as Mac are not available.