Primo Powerbank 16000

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16.000 mAh powerbank

Carregador portátil com 2 portas USB e bateria incorporada de 16.000 mAh para carregar o telemóvel e o tablet em qualquer lado

Características principais

  • Compatível com tablets e telemóveis Apple, Samsung e de outras marcas
  • Saída: 1 porta USB com 5W/1A e 1 com 12W/2,4A
  • Deteta dispositivos automaticamente e carrega-os à velocidade mais rápida possível
  • Recarregamentos rápidos quando utiliza um carregado USB de 2A
  • Indicador de nível da bateria
  • Sistema de proteção inteligente para carregar rapidamente e em segurança
  • Cabo micro USB incluído
  • Carrega telemóveis para mais 64 horas e tablets para mais 24 horas*
  • *depende da marca/modelo e do estado da bateria. Apenas por indicação.

Portable charger with 2 USB ports

Never run out of power with this Trust Urban Primo Power Bank. With the 16.000 mAh capacity, you will always remain in contact with the world around you. You can keep your USB-devices up and running wherever you are! Its portable size makes it easy to take with you when you are travelling or during outdoor activities.

Maximum speed

The power bank is compatible with tablets and phones from Apple, Samsung and other brands. It has two charging ports, one charges with 5W/1A and the other charges with 12W/2.1A. Both ports have an auto-detection function to make sure your devices are charged at their maximum speed.

Fully loaded

The Primo Power Bank charges smartphones up to 64 extra hours and tablets for up to 24 extra hours depending on your device. Use a 2A USB charger to recharge your power bank at maximum speed to get you going again quickly. The battery level indicator ensures that you will leave home with a fully loaded battery.

Universal compatibility

The package includes two micro USB charge cables to connect your power bank easily to your devices. The cables are compatible with all USB smartphones and tablets (e.g. Samsung tablets and phones). For your Apple devices, you can use your own Apple lightning cable.

Smart and safe

The Smart Protection System makes sure you can charge your devices not only fast, but also safely.


Number of USB ports 2
Total size (mm) 160x80x23mm
Weight of main unit 430 g
Cables included Micro-USB
Flashlight no
Protections over-charge, over-discharge, over-current, short-circuit
Number of cells 8x 2000mAh
Recharge cycles 500
Rating 59 Wh
Safe & certified battery yes
Number of charges - tablets 2.5
Number of charges - phones 6.5
Extra usage time - tablets 24 hours
Extra usage time - phones 64 hours
Battery composition (Alkaline, Li-ion, etc.) Li-ion
Battery capacity (mAh) 16.000 mAh
Input port micro-USB
Input power 5V/2A
Fast re-charging yes
Charging technology auto-detect
Output specification - Port 1 2.4A/12W, auto-detect
Output specification - Port 2 1A/5W
USB port A types 2
Compatible Device Types smartphone, tablet
General compatibility smartphones, tablets & other usb devices
Indicators Battery level

informação extra

Geral Número do artigo:
Código EAN:
Garantia :
1   ano
Tamanho do produto (AxLxP):
Conteúdo da embalagem Carregador portátil Cabo de carga micro USB Guia do utilizador
Requisitos mínimos Carregador ou computador com porta USB (para carregar a bateria)




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Perguntas Frequentes


Can I charge the powerbank, while it is charging another device?

This powerbank doesn't support this pass-through charging function.

My powerbank is still charging. How long does it take to charge the powerbank?

It can take 9-19 hours for a full charge, depending on the charger used.

Can the portable battery charge my tablet?

Portable batteries that have 10W or 2A output can charge tablets.
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).

Can the portable battery fully charge my phone?

This depends on battery capacity (mAh) of your phone and age of the battery.
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.

How long do I need to charge the powerbank for the first time?

We always recommend to fully charge the powerbank for the first time.
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.

How can I tell when power bank is fully charged?

Most of our powerbanks are equiped with battery status indicators. In general, when all the indicators turn off, it means that the battery is fully re-charged. For further details, about the indicators, please refer to the quick manual.

Why does it sometimes take more time to charge the powerbank?

Even though you may use the same charging method, the charging time may differ due to environment, temperature, power flow, etc.

Why is the powerbank unable to charge my tablet?

- We recommend a powerbank with 2A output to charge tablets.
While some tablets can accept lower input (1A or 1.5A), the charging is slower and sometimes can only be charged when the tablet is in sleep mode.

- Some tablet's cables might not be compatible with a powerbank due to different cable chipset design.
For Samsung Galaxy Tab in particular, we recommend using the cable and connector meant for the powerbank.

Why is the powerbank unable to charge my smartphone?

- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design.
We recommend using the cable and connector meant for the powerbank.

What is the lifespan of the powerbank?

Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 500 charge and discharge cycles.
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).

The powerbank feels warm when (dis)charging. Is this normal?

It is normal for the charger and device to get warm during charging and discharging.
They may get even warmer if you use your device while charging.

Are powerbanks allowed to be taken on board of a flight?

It depends on the airport you are travelling from.
For most airports powerbanks have to be in carry-on/hand luggage, and not in checked luggage.
Please check with the airline you are travelling with for more information.

My powerbank doesn't turn on.

  •  It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
  • It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.

Why does my powerbank battery seem to drain very fast?

  • Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
  • The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
  • It is best not to attach cables to the powerbank when not in use.

What can I do when the powerbank doesn't seem to work?

You can conduct some simple tests to identify the issue.

If the powerbank can't charge the device, make sure the powerbank is fully recharged.

If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.

If it still doesn't work, the issue might be with the powerbank itself.

You should contact the support team via the 'ask a question' section.

Solução de problemas

When I charge the powerbank, only a LED is blinking

When the powerbank is charging the light of the status bar will be flashing blue, this is normal behavior.

Every blue led is a status:

  • 1 led > 25% charged
  • 2 leds > 50% charged
  • 3 leds > 75% charged
  • 4 leds > 100% charged

The upper led could keep blinking as long as the powerbank is connected to the power source.

Please disconnect the powerbank from the power source, when the powerbank is charged.

Now you can start charging your phone/tablet.

Try both cables to charge the device: the supplied cable and an original charging cable of your phone/tablet.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Can I use any USB cable for charging my device with a powerbank?

For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc).
Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.


Condições de garantia
  • Trust oferece uma garantia ao comprador original de um revendedor autorizado.
  • O Seu Produto Trust está abrangido pelos termos e condições de garantia contra defeitos de fabrico por um período de um (1) Ano* a partir da data oficial de Compra, desde que adquirido em um dos nossos retalhistas Oficiais.
    • *na Europa, existe um período de garantia mínima de 2 anos para qualquer produto vendido.
  • Em caso de defeito, devolva o produto ao revendedor onde o comprou com uma descrição da avaria, a prova de compra e todos os acessórios.
  • Durante o período de garantia receberá um produto de substituição entregue pelo revendedor, se disponível.
  • Relativamente a acessórios em falta como: o manual, software ou outros artigos, contacte o nosso Centro de Atendimento.
  • A garantia será anulada nos casos em que os produtos foram abertos, sofreram danos físicos, houve utilização indevida, modificações, reparação por pessoa não autorizada, descuido e utilização do produto para outros fins que não os pretendidos.
  • Exclusões de garantia:
    • Danos provocados por acidentes ou desastres, como por exemplo incêndio, inundação, terramoto, guerra, vandalismo ou furto.
    • Incompatibilidade com outro hardware/software não definida como requisitos mínimos do sistema.
    • Acessórios como as baterias e os fusíveis.
  • O fabricante não pode, em circunstância alguma, ser responsabilizado por danos consequentes ou acidentais, incluindo perdas de lucro nas vendas ou quaisquer outros danos comerciais, decorrentes da utilização do seu produto.

Faça uma pergunta

Please check our FAQs first, chances are you'll find the answer there.

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