#23565

Primo Wireless Charging Powerbank 20.000 mAh

Powerbank sem fios de 20.000 mAh

Powerbank de carregamento sem fios e de alta capacidade (20.000 mAh)

Já à venda nas lojas

Características principais

  • Carregamento totalmente sem fios para telemóveis compatíveis com tecnologia Qi: não necessita de cabos
  • Carregamento por contacto: pouse o smartphone no powerbank para carregá-lo automaticamente
  • Carregue qualquer outro dispositivo através de USB-A e USB-C
  • Alta capacidade extra: recarregue o seu telemóvel até 8x*
  • Mantenha-se ligado com uma autonomia extra até 92 horas no telemóvel ou até 23 horas no tablet**
  • Rápido e inteligente: fornece a potência máxima aos seus dispositivos**
  • Compatível com todos os telemóveis e tablets, incluindo Apple e Samsung
  • Não é necessário remover a capa do telemóvel (funciona com capas de até 3 mm de espessura)
  • Recarregamento rápido do powerbank através do cabo micro USB incluído ou da porta USB-C
  • *Depende da marca ou modelo e do estado da bateria. Apenas indicativo
  • **Carregamento rápido à velocidade máxima por USB-C (15 W) ou USB-A (12 W). A velocidade de carregamento varia entre dispositivos

The Power of Wireless

With the Trust Primo Wireless Charging Powerbank 20.000 mAh, you don’t have to worry about running out of battery anytime soon. With an extra high-capacity, you’ll be able to enjoy up to 92 extra phone hours, without any cables interfering.

Say Goodbye to Cables

The powerbank allows wireless charging for any Qi-compatible smartphone (including models from Apple, Samsung and Huawei). Forget about finding a specific iPhone or Samsung Galaxy cable – just put the smartphone on the powerbank and it will charge automatically. You won’t even need to take your phone out of its case.

Charge Everything

Thanks to the USB-A and USB-C ports, you can not only charge your phone or tablet, but also other USB-powered devices, such as Bluetooth speakers, wireless headphones and cameras. An empty battery is a thing of the past with the Primo Wireless Powerbank.

Keep it Going

On the road for a long time? This powerbank will be there for you again and again: with a 20.000 mAh battery, it will be able to charge your phone up to 8 times*: that means up to 92 extra hours of phone battery, or 23 extra hours on your tablet.
* Depends on brand/model and battery condition

Get Maximum Power

The smart technology in the powerbank ensures that your device will be charged at maximum power, so you’ll have a full battery as fast as possible.** Whatever your phone needs, it gets. And when it’s finally time to charge the powerbank, you can do so with either micro-USB (cable included) or USB-C.
**Fast-charge with maximum speed via USB-C (15W) or USB-A (12W). Charging speed varies between devices

Especificações

General
Number of USB ports 3
Height of main product (in mm) 162 mm
Width of main product (in mm) 78 mm
Depth of main product (in mm) 24 mm
Total weight 440 g
Weight of main unit 440 g
Features
Fastcharge yes
Accessories micro-USB charge cable
Special features Wireless charging
Protection
Protections over-charge, over-current, over-discharge, over-heat, over-load, short-circuit
Wireless charging
Qi-certified no
Wireless charging technology version Qi 1.2.4
Wireless charging technology Qi
Active cooling no
Foreign object detection yes
Input
Input port micro-USB USB-C
Input power 10W
Output
USB port A types 1
Charging technology auto-detect
Output specification - Port 1 2.4A/12W, auto-detect
Output specification - Port 2 3.0A/15W, USB-C
USB port C types 1
Wireless power output modes 5W
Compatibility
Compatible Consoles Nintendo Switch
Compatible Device Types action camera, e-reader, smartphone, tablet
General compatibility USB-powered devices Qi-powered devices
Phone models - normal wireless charging Apple iPhone 8 Apple iPhone 8 Plus Apple iPhone X Apple iPhone Xr Apple iPhone Xs Apple iPhone Xs Max Google Nexus 4 Google Nexus 5 Google Nexus 6 Google Pixel 3 Google Pixel 3XL Huawei Mate 20 Pro Huawei P30 Pro LG G3 LG G4 LG G7 ThinkQ LG G8 ThinQ LG G8s ThinQ LG V30 LG V30s+ ThinQ LG V30s ThinQ LG V40 ThinQ LG V50 ThinQ Microsoft Lumia 850 Microsoft Lumia 950 Microsoft Lumia 950XL Nokia 8 Sirocco Nokia 9 PureView Samsung Galaxy Note 5 Samsung Galaxy Note 8 Samsung Galaxy Note 9 Samsung Galaxy S6 Samsung Galaxy S6 Edge Samsung Galaxy S6 Edge+ Samsung Galaxy S7 Samsung Galaxy S7 edge Samsung Galaxy S8 Samsung Galaxy S8+ Samsung Galaxy S9 Samsung Galaxy S9+ Samsung Galaxy S10 Samsung Galaxy S10+ Samsung Galaxy S10e Sony Xperia 1 Sony Xperia XZ2 Sony Xperia XZ3 Xiaomi Mi 9 Xiaomi Mi MIX 2S Xiaomi Mi MIX 3

informação extra

Geral Número do artigo:
23565
Código EAN:
8713439235654
Garantia :
1   ano
Peso do produto (líquido):
440 g
Conteúdo da embalagem Powerbank Cabo de carga Micro USB Guia do utilizador
Requisitos de sistema Carregamento USB: telemóvel, tablet ou outro dispositivo recarregável por USB Carregamento sem fios: Smartphone compatível com tecnologia Qi
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Perguntas Frequentes

Uso


How do I charge my wireless device on the powerbank?

- Press the button on the side to activate the powerbank. 

- The powerbank will now detect if there is a device that supports wireless charging on the powerbank and the indicator will become blue.

- Place a device which supports wireless charging (such as a phone) on the powerbank.

- When the powerbank is charging the wireless device, the indicator will flash blue.
 


How long do I need to charge the powerbank for the first time?

We always recommend to fully charge the powerbank for the first time.
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.

How do I charge my powerbank?

You charge the powerbank via a USB-charger that is connected to a wall power outlet.

The indication LED will start blinking when the battery is charging.
The upper indicator will also flash as long as the battery is charging.

The LED's show the status of the charge as well:

  • 1st led - 25%
  • 2nd led - 50%
  • 3rd led - 75%
  • 4th led - 100%

Are powerbanks allowed to be taken on board of a flight?

In general all our powerbanks are suitable for air travel, since they confirm to the general requirements of a capacity of less than 100 Wh (Watt hours) and 2 grams lithium, as long as you keep the powerbank in the carry-on/hand luggage (and not in checked luggage) and declare the powerbank at customs.

However, requirements depend on the airport you are travelling from and the airline you are travelling with. We advise to always check in person with the airline, by either calling or chatting, before travelling for more information.

To determine Wh: (mAh x 3.7V)/1000
For example, a 20.000 mAh powerbank would be (20000 x 3.7)/1000  = 74 Watt-hours.


My powerbank is still charging. How long does it take to charge the powerbank?

It can take 6-12 hours for a full charge, depending on the charger used.


Can I charge the powerbank, while it is charging another device?

This powerbank doesn't support this pass-through charging function.


Are iPhone 8 and iPhone X supported?

Yes, you can charge iPhone 8 and X wirelessly with 5W charging power.
You can use the Apple USB charger included with your phone to power the charging pad.

I use a case/cover on my phone, can i still use wireless charging?

Yes, provided that the case is not too thick (2-3mm) and does not contain metal parts. If the case is too thick, charging will go slow or not work at all. Most phone cases will work okay. Some bookcase-type phone covers might be too thick.


Do I need to remove the phone from the wireless charger when it is fully charged?

No, that is not needed. Your phone communicates by itself with the wireless charger to start and stop charging.


Can I use a USB charger that has more power than is actually required?

Yes, that is no problem. The wireless charger will use not more power than it needs.


What USB-charger do I need to power the wireless charger?

Use a USB-charger with at least 2A or 10W power output. This will make sure the wireless charging works reliable.

Using a 1A/5W charger may work, but not always reliable.

It is not recommend to power the wireless charger from the USB-port on a computer. The power output of a computer may be too low for wireless charging to work at all.


Will my phone charge faster if I use a more powerful USB charger?

The output of the wireless is maximum 5W. Using a more powerful USB charger than required will not increase the power output of the wireless charger. Do make sure to use a USB charger with 2A/10W or more.


Can the portable battery charge my tablet?

Portable batteries that have 10W or 2A output can charge tablets.
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).

Can the portable battery fully charge my phone?

This depends on battery capacity (mAh) of your phone and age of the battery.
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.

How can I tell when power bank is fully charged?

Most of our powerbanks are equiped with battery status indicators. In general, when all the indicators turn off, it means that the battery is fully re-charged. For further details, about the indicators, please refer to the quick manual.

Why does it sometimes take more time to charge the powerbank?

Even though you may use the same charging method, the charging time may differ due to environment, temperature, power flow, etc.

What is the lifespan of the powerbank?

Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 500 charge and discharge cycles.
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).

Solução de problemas


My phone does not have wireless charging built-in. What can I do?

Consider adding a wireless charging receiver or wireless charging case. Note that these solutions are usually only available for very popular phones such as iPhone.


My powerbank is not charging. What can I do?

Please try the following:

  • Use other charging cables
  • Use another USB-charger
  • Use another power outlet

Charge the powerbank in a cool place, during the night, connecting to a good quality USB-charger that goes in the power outlet. Then just let it charge for at least 8 hours. 


My powerbank doesn't turn on.

  •  It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
  • It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.

Why is the powerbank unable to charge my smartphone?

- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design. We recommend using the cable and connector meant for the powerbank.


Why is the powerbank unable to charge my tablet?

- We recommend a powerbank with 2A output to charge tablets.
While some tablets can accept lower input (1A or 1.5A), the charging is slower and sometimes can only be charged when the tablet is in sleep mode.

- Some tablet's cables might not be compatible with a powerbank due to different cable chipset design.
For Samsung Galaxy Tab in particular, we recommend using the cable and connector meant for the powerbank.

What can I do when the powerbank doesn't seem to work?

You can conduct some simple tests to identify the issue.

If the powerbank can't charge the device, make sure the powerbank is fully recharged.

If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.

If it still doesn't work, the issue might be with the powerbank itself.

You should contact the support team via the 'ask a question' section.

Why does my powerbank battery seem to drain very fast?

  • Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
  • The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
  • It is best not to attach cables to the powerbank when not in use.

The powerbank feels warm when (dis)charging. Is this normal?

It is normal for the charger and device to get warm during charging and discharging.
They may get even warmer if you use your device while charging.

Wireless charging is not working, it is stopping/starting all the time. How can I fix this?

Check the following things:

  • Make sure the case/cover on your phone is not too tick (max 2-3mm) and does not contain metal parts. Preferably charge without using a cover.
  • Make sure you use a suitable USB-charger with sufficient power. Do not power the wireless charger from a computer's USB-port.
  • Make sure you use a reliable USB cable. Check the cable and replace this, if needed.
  • Make sure the phone is aligned properly on the wireless charger.

Wireless charging is slow when using the USB charger of my Samsung Galaxy S9/Note 9.

Older Samsung devices came with a USB-charger that supported QuickCharge technology.

However, starting with the Galaxy S9, Samsung has removed support for this technology.

So please use a different USB-charger that supports QuickCharge 2.0 or 3.0, to enable fast wireless charging.


Wireless charging works, but it stops after a short time. How can I fix this?

The wireless charger does not get enough power for reliable wireless charging.

  • Make sure you use a USB charger that meets the requirements.
  • Do not power the wireless charger from a computer's USB-port.

I use a compatible USB charger, but wireless charging still goes slowly. How can I fix this?

Try another USB cable. Many USB cables designed for charging, do not contain all 4 wires inside. For fast wireless charging it is important that the USB cable is fully wired. The easiest way to check this is to use the cable to connect your phone to a computer and try to copy some data. If your computer cannot detect the phone at all, then the cable is not fully wired and not suitable for fast wireless charging.


Why does my phone not charge at all on a wireless charger?

Make sure your smartphone actually has support for wireless charging. Note that phone features may vary per region. Consult the user manual of your phone or check the specifications of your phone on this website:https://www.gsmarena.com. Also check that no metal objects are on, under or very near the wireless charger. The built-in protection mechanism of the wireless charger will prevent charging if metal objects other than your phone are detected.


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibilidade


Is this wireless charger compatible with my smartphone?

All smartphones with Qi wireless charging, will work on Trust wireless chargers. For more detailed information, check the wireless charging compatibility page.

My phone has wireless charging, but how do I know if my phone will work on your wireless charger?

Although there are multiple technologies for wireless charging, Qi wireless charging is by far the most popular technology in the market and the most implemented. Unless your phone is bought in the USA, chances that it uses a different technology are actually very small.
To verify that your phone is compatible with Qi wireless charging, consult the user manual or check the specifications on this website: https://www.gsmarena.com


Does wireless charging work with my phone case?

In general, wireless charging works fine with all phone cases, unless they are too tick (more than 3mm) or contain metal.


Is fast wireless charging of my iPhone supported?

Check in the specifications of the wireless charger if the 7.5W mode for iPhone is supported.


Is iPhone supported?

All wireless chargers work with iPhones that have wireless charging, such as iPhone 8 or X, at normal speed.
For fast wireless charging, make sure that the wireless charger supports the 7.5W mode for iPhone. 
Note that all iPhones older than iPhone 8 and X do not support wireless charging. However, there are accessories available in the market to add wireless charging capability to older iPhones.


Outros


Can I use any USB cable for charging my device with a powerbank?

For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc).
Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.


Garantia

Condições de garantia
  • Trust oferece uma garantia ao comprador original de um revendedor autorizado.
  • O Seu Produto Trust está abrangido pelos termos e condições de garantia contra defeitos de fabrico por um período de um (1) Ano* a partir da data oficial de Compra, desde que adquirido em um dos nossos retalhistas Oficiais.
    • *na UE, existe um período de garantia mínima de 2 anos para qualquer produto vendido.
  • Em caso de defeito, devolva o produto ao revendedor onde o comprou com uma descrição da avaria, a prova de compra e todos os acessórios.
  • Durante o período de garantia receberá um produto de substituição entregue pelo revendedor, se disponível.
  • Relativamente a acessórios em falta como: o manual, software ou outros artigos, contacte o nosso Centro de Atendimento.
  • A garantia será anulada nos casos em que os produtos foram abertos, sofreram danos físicos, houve utilização indevida, modificações, reparação por pessoa não autorizada, descuido e utilização do produto para outros fins que não os pretendidos.
  • Exclusões de garantia:
    • Danos provocados por acidentes ou desastres, como por exemplo incêndio, inundação, terramoto, guerra, vandalismo ou furto.
    • Incompatibilidade com outro hardware/software não definida como requisitos mínimos do sistema.
    • Acessórios como as baterias e os fusíveis.
  • O fabricante não pode, em circunstância alguma, ser responsabilizado por danos consequentes ou acidentais, incluindo perdas de lucro nas vendas ou quaisquer outros danos comerciais, decorrentes da utilização do seu produto.

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*Os preços definidos pela TRUST são preços recomendados, não vinculativos e correspondem à média dos preços de retalho com IVA incluído. Os preços estão sujeitos a alteração sem aviso prévio.