#24036

Doba 2-in-1 Home Office Set

Набор для домашнего офиса 2 в 1

Набор для домашнего офиса 2 в 1: включает веб-камеру HD и гарнитуру для комфортных видеозвонков

Новинки нашего ассортимента

Характеристика

  • Набор для комфортных видеозвонков из домашнего офиса, совместимый с такими программами, как Hangouts, Teams, Zoom и пр.
  • Стильная веб-камера HD на 720 пикселей идеально подходит для видеочатов
  • Универсальная подставка для веб-камеры: можно прикрепить на монитор или поставить на стол
  • Автоматический баланс белого: четкое изображение при любом освещении
  • Удобная кнопка для моментальных снимков
  • Гарнитура с регулируемым микрофоном и интерфейсом USB, обеспечивающая оптимальное качество звучания
  • Мягкая удобная гарнитура с регулируемым оголовьем
  • Встроенный регулятор громкости и кнопка отключения звука для микрофона и наушников

Ready for Video Calls

It doesn’t matter if you work from home or if you’re at the office, video calls are the new, easy way to communicate with colleagues, business partners and family members around the world. The Trust Doba 2-in-1 Home Office set provides an HD webcam and a comfortable headset so you can call anyone with clear sound and a clear picture. And they work with all Video Chat applications, too.

Clear Video

The HD Webcam provides a clear picture during your calls in 720p resolution. Thanks to the automatic white balance, this webcam creates smooth pictures in any light condition, so you can focus on your meeting.

Clear Sound

Thanks to the comfortable headset, you can be sure you’ll hear what your team has to say and that they can hear your every word. The thick cushions will take care of your comfort, so it doesn’t matter if a call takes longer than expected. This plug-and-play set makes video calling easy.

Дополнительная информация

Генеральная Артикул:
24036
EAN-код:
8713439240368
Гарантия:
1   год
Комплект поставки Веб-камера Гарнитура Руководство пользователя
Системные Требования Windows 10, Windows 8 или Windows 7 macOS 10.15 (Catalina) или более поздней версии* Chrome OS* Разъем USB для веб-камеры Разъем USB для гарнитуры *Совместимость зависит от операционной системы
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Часто задаваемые вопросы

Установка и настройка


How do I install the webcam?

The webcam functions with the built-in functionality of the computer.

To install:

- Connect the webcam to the computer
- Set both the webcam and its microphone as the default sound input and sound output device on the computer.
- On Windows 10: Make sure the microphone is allowed in the Microphone Privacy settings to be used by applications
- The webcam is ready to use.

When you use the webcam with an application such as Skype, you have to set the webcam and its microphone as the default sound device in the settings of that application too.

For extra functionality (i.e. use of the snap shot button) the file on the website can be downloaded and installed, however this is not needed for normal functioning of the webcam.


How do I install my USB-headset in Windows 10?

- Make sure your system is up to date following the instructions from the website www.windowsupdate.com

- Unplug the headset and restart the system.

- When Windows has completely loaded, connect the device directly to the USB port without using a hub or an extension cable.

- Check in the Device Manager if the product is correctly installed or if there is any error message reported.

- When the device is recognized by the system, you need to set it as default device for sound input and output in the Sound Settings.

- Verify that the microphone of the headset is allowed to be used by applications in the Microphone Privacy Settings.

- If the headset includes an inline remote, make sure that the controls on the remote such as headset volume and/or microphone mute are set correctly.

- The headset is ready to be used.


Решение проблем


I receive a message that the app can't be opened? What do I do?

This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start  > Settings  > Privacy. Select the app and choose which app permissions are on or off. 


My headset is not recognized by the computer. What do I do?

The support for this headset is built-into Windows.
Once the device is connected, Windows OS should install a built-in driver for it.

Follow the steps below to re-install the headset:

- Make sure your system is up to date (especially the soundcard and USB drivers) following the instructions from the website www.windowsupdate.com, and the website of the manufacturer of your computer.

- Unplug the headset and restart the system.

- When Windows has completely loaded, connect the headset directly to the USB port without using a hub or an extension cable.

Note: Make sure to connect the headset to a USB 2.0 port instead of to a usb 3.0 port.

- Check in the Device Manager if the headset is correctly installed or if there is any error message reported.

- When the device is recognized by the system, you need to select it as default device for recording and playbacking.

* Playbacking: Right click on the microphone icon in the taskbar and select Playback devices > Select the correct device > Set default > OK

* Recording: right-click on the microphone icon in the taskbar and select Recording devices > select the correct device > Set default > OK

- If the above steps don't help, connect the headset to another USB-port or to another computer, to check if the problem persists.

The microphone is not working

Can you check the following items:

  1. The headset is connected to the correct audio connection(s) on your computer? Consult the manual for more information.
  2. There is no error message (visible by the yellow exclamation mark) reported in the Device Manager?
  3. The device is the default device for recording and playbacking / input and output?
    Windows 7/8:
    • Right click on the speaker icon in the taskbar and select Playback devices > Select the correct device > Set Default > OK
    • To activate the microphone: right-click on the speaker icon in the taskbar and select Recording devices > select the correct device > Set Default > OK

    Windows 10:
    • Right click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your ouput device option
    • To activate the microphone: right-click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your input device option

    Mac:
    • Go to "System Preferences" > "Sound"
    • Click the "Input" tab to access microphone settings.
    • Click the microphone in the devices list to adjust the microphone settings.


If the above steps don't help, connect the headset to another computer, to check if the problem persists.


The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)

- Make sure that webcam has been correctly installed
- When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application
- In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Гарантия

Условия предоставления гарантии
  • Trust предлагает гарантию первоначальному покупателю через уполномоченного продавца.
  • B соответствии с условиями настоящей гарантии, на ваш Trust продукт, в случае обнаружения производственных дефектов, распространяется гарантия сроком в один (1) год * с момента первоначальной покупки и если продукт был приобретен у официального продавца.
    • * В EC существует установленный законом минимальный гарантийный срок 2 года на каждый реализованный нами продукт.
  • При обнаружении брака изделие подлежит возврату реселлеру в полной комплектации с описанием выявленных дефектов и подтверждением покупки.
  • В течение гарантийного срока реселлер по возможности обеспечивает замену бракованного изделия на новое.
  • Гарантия становится недействительной, если изделие подверглось вскрытию, физическому повреждению, нарушению правил эксплуатации, модификации, ремонту неуполномоченными лицами, небрежному обращению или использованию в целях, для которых данное изделие не предназначено.
  • Исключения в гарантийных обязательствах:
    • Повреждения в результате несчастных случаев или стихийных бедствий (пожар, наводнение, землетрясение, военные действия, акты вандализма, кража).
    • Несовместимость с другим оборудованием и (или) программным обеспечением, не указанным в перечислении минимальных системных требований.
    • Такие приспособления, как батарейки или предохранители.
  • Ни при каких обстоятельствах изготовитель не несет ответственности за любого рода косвенные или случайные убытки, включая упущенную выгоду или иной коммерческий ущерб, вытекающие из эксплуатации его продукции.

 


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