Privacy statement

DEFINITIONS

 

By ‘we’ is understood Trust International.

By ‘website’ we understand Trust International’s website, www.trust.com.

By ‘personal data’, we understand data about you via which you can be identified personally, such as your name, address and e-mail address, that are not publicly available by another means.

 

WHAT IS THIS PRIVACY STATEMENT ABOUT?

 

This privacy statement concerns the way in which Trust International treats the personal data that is collected and received by Trust International, including data with respect to your use of Trust International’s services in the past and the use of cookies with respect to the use of the website.

This privacy statement will be modified from time to time. We advise you to consult the privacy statement regularly in order to remain aware of any changes and of the latest stipulations.

This privacy statement does not apply to the activities of businesses that are not in Trust International’s ownership or managed by Trust International or to people who are not employed by Trust International or do not come under Trust International’s management.

Trust International does not have the intention to collect data about website visitors who are under 16 years old. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is over 16. We advise parents to be involved in their children’s online activities, in order to prevent data on children being collected without parental permission. If you are of the opinion that we have collected personal data about a minor without this permission, please contact us, and we will delete it.

 

COLLECTION OF PERSONAL DATA

 

Our primary goal in the collection of personal data is the management, monitoring and improvement of the website, its functions and contents, and the provision and improvement of the services and verifying that users of the services meet the criteria that are required in order to process their requests. We do this in order to improve the user experiences for visitors to the site, customers and users of our website.

Trust International only collects your personal data on the basis of active submission: with an active submission, the personal data that Trust International collects is submitted with your positive knowledge that this submission has happened. All personal data is only used for purposes for which you have given permission.

Account

When you visit our website, you have the opportunity to create a customer account where you can register your products. If you choose to create such an account, we collect the following personal data from you:

  • Your name for a personalised page.
  • Your e-mail so that we can link you and your products that you want to register.

Spare part

The form is used to request a spare part. If you choose to request a spare part, we collect the following personal data from you:

  • Your forename, surname, address, postcode, town/city and country, so that we know who the spare part should be sent to.

NEWSLETTER

You can subscribe to Trust International’s newsletters. If you choose to receive the newsletters, we collect the following personal data from you:

  • Your e-mail address, to which the newsletters are sent.

CONTACT INITIATED BY YOU

If you phone, e-mail or otherwise contact us, we may collect personal data from you in order to be of better service to you. We may contact you if you have requested information or have asked for a notification from us. We only request data that is necessary in order to be of better service to you.

EMPLOYMENT APPLICATIONS

Via the website, there is the opportunity to apply for a position at Trust International. If you choose to apply, we collect personal data from you, including, but not limited to, your CV, application letter and all other application-related documents that you want to give to Trust International, and your contact details.

The data that we will use in connection with your application for a position at Trust International.

TEAM SPONSORING & TRUST GAMING AMBASSADOR PROGRAMME

Trust International has a range of sponsoring packages. If you choose to sign up, we ask you for personal information, and non-identifying information about your team portal or website.

PROMOTIONAL ACTIVITES OR COMPETITIONS

We may collect personal data from you in order to be of better service and to provide you with good information. The winners may receive notification by phone, e-mail or post about a won prize at the e-mail or correspondence address or phone number as supplied by the participant.

 

PROTECTION OF PERSONAL DATA

 

No data that you provide will ever be sold or given to a third party or used for other purposes, unless:

  • It is expressly stated on the page where the data is collected.
  • When a legal order is issued to provide data.

Personal data is required to coordinate information with the user’s needs and to contact users if this is required.

Although adequate precautions are taken to protect your personal data, Trust International cannot guarantee that identifiable personal data collected will never be made known in a way that is not in accordance with this privacy statement. We employ the correct physical and electronic procedures and the correct policy procedures to prevent unauthorised access, to maintain data protection and to use the data we collect online correctly.

 

E-MAIL POLICY

 
  • Trust International uses opt-in files to control the registration of user details (for example for the Service Centre).
  • You only receive e-mail via the mailing overviews of Trust International for which you have subscribed..
  • After registration with the Service Centre, you receive a confirmation by e-mail. If you do not carry out the actions requested in the e-mail (because you have for example not applied for the account), the account will be deactivated automatically.
  • After completion of the registration, filling in a form with contact details or the request for details via the website, you may receive an e-mail in which you are asked to confirm your request. This does not in any way imply that you are subscribed to a mailing overview.

 

 

Cookies

 

Trust International uses cookies to optimise the operation of certain pages of the website. Cookies are small text files that are placed on your computer by a page on the website. Information, such as language preference, is stored in such a cookie. No personal data is stored in the cookies, unless you expressly accept this.

Cookies may always be deleted from your computer, again via the browser. You can yourself determine how cookies should be dealt with by modifying the cookie settings. Read through our Cookie statement carefully.

Anonymised data about surfing behaviour is collected on the website via Google Analytics. We use this information to improve the quality of the website. We also improve the operation of the website by this means. In order to make careful processing possible, we have taken the following precautions:

  • We have made a processor agreement with Google;
  • We have masked the last octet of the IP address;
  • We have switched off all the options that Google offers to ‘share data with Google’;
  • We make no use of other Google services in combination with the Google Analytics cookies.

By accepting this cookie, you do give permission that we may use your whole IP address in Google Analytics. We only use the IP address to determine from where you visit the website. For the optimisation, improvement and analyses, only the web development team can see the data.

 

RIGHT TO INSPECT AND DELETE DATA

 

You have the right to ask to inspect, correct and delete your data.

At all times, you have the possibility to delete your personal data that is linked to your user profile by deleting said profile on the website. We retain your user profile until the guarantee period on your bought and registered product expires. (2 years)

We retain personal data that you choose to share with us. We retain your data until it is no longer necessary for us to process such data;

  • your support application/request has been fulfilled and can be terminated.
  • a competition or questionnaire has ended and you are not the winner, or the winner has already been contacted.
  • no more than four weeks after the end of the application procedure. You may choose to give your permission to retain the data for longer, if a suitable position possibly becomes available at a later time. For at most one year after the ending of the application procedure.
  • you have unsubscribed from the newsletter.
  • you have had your profile deleted from the website.
  • you have received your spare part.
  • you want to de-register from the sponsoring package or when you de-register from the sponsoring package.
  • you have not validated your profile within 30 days.

If your account is validated, but has no products registered, you will receive a reminder e-mail after six months to ask whether you still want to retain your account.

If your account is validated and you have registered products, then we retain your data until the end of the guarantee on the latest product linked (two years). After this period, you will receive a reminder e-mail to ask whether you want to retain your account.

If we for any reason suspect fraudulent behaviour, we retain the right to keep your data for as long as is necessary to protect our interests.

You have the possibility at all times to alter the data supplied. Trust International may in such a case ask you to inform us of the change in a prescribed way and, in some cases, identification may be requested.

Contact

 

Trust International is interested to hear your views. If you have any observations or questions about our privacy statement, please contact us via:

  • Post:
    Trust International BV
    Laan van Barcelona 600
    3317 DD Dordrecht
    The Netherlands
  • Email

 

This privacy statement entered into force on: 11-05-2018

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