#13972

Wireless Optical Deskset 3100A

The product image is for demonstration purposes only. Various versions are available which may differ from this representation.

This product is no longer available in the current Trust assortment.
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Slim line design wireless keyboard and wireless optical mouse

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Key features

  • Slim line design wireless keyboard and wireless optical mouse
  • 5 button ergonomic wireless optical mouse with scroll wheel, suitable for right and left hand users
  • 800 DPI optical sensor technology for precise movement with latest low power consumption technology
  • Low profile space saving keyboard with 19 extra direct access keys for multimedia and office use
  • OSD function for direct access keys and num/caps/scroll lock indications
  • Clear and convenient low battery indication on mouse and keyboard

Extra information

General Item number:
13972
EAN code:
8713439139723
Warranty:
1   year
Former name:
  • Wireless Optical Desk Set 3011A
Package contents Keyboard Mouse Receiver 2x alkaline AA batteries for keyboard 2x alkaline AAA batteries for mouse CD-ROM with software, drivers and user's manual Multi language user's manual
Minimum requirements Pentium CPU PS/2 keyboard and mouse connection 64MB of system memory 40MB free hard disk space CD-ROM drive Windows 98, ME, 2000, XP PC supporting ACPI for use of power management keys Microsoft Office, Internet Explorer and email program for full function use

Other versions

Name Item number EAN code
Wireless Optical Deskset 3100A ES 13973 8713439139730
Wireless Optical Deskset 3100A DE 13974 8713439139747
Wireless Optical Deskset 3100A FR 13975 8713439139754
Wireless Optical Deskset 3100A IT 13976 8713439139761
Wireless Optical Deskset 3100A UK 13977 8713439139778
Wireless Optical Deskset 3100A GR 13978 8713439139785
Wireless Optical Deskset 3100A PT 13979 8713439139792
Wireless Optical Deskset 3100A CH 14252 8713439142525
Wireless Optical Deskset 3100A HU 14262 8713439142624
Wireless Optical Deskset 3100A BG 14268 8713439142686
Wireless Optical Deskset 3100A BE 14278 8713439142785
Wireless Optical Deskset 3100A SE 14300 8713439143003
Wireless Optical Deskset 3100A CZ 14317 8713439143171
Wireless Optical Deskset 3100A TR 14327 8713439143270
Wireless Optical Deskset 3100A RU 14343 8713439143430
Wireless Optical Deskset 3100A DK 14436 8713439144369
Wireless Optical Deskset 3100A SI 14487 8713439144871
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Software


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Frequently Asked Questions

Installation and configuration


I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.


Usage


Can I change the functions of the multimedia keys?

No, these are fixed functions. They operate with the default program that is set on the computer for that function.


How do I configure my mouse buttons for left/right handed usage?

Follow the steps in the mouse settings page

Is it required to turn off the product to save power?

This product has advanced power saving features.
Turning off the product by removing the batteries is not required, but optional.

Solving problems


I get the wrong letters and/or symbols when typing on my computer.

Set the correct language as explained in the keyboard settings page

Sometimes letters are missing when typing.

  • Clean your keyboard from dust and crumbles.
  • If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
  • Improve wireless performance.
    See wireless troubleshooting page

The multimedia keys are not working.

Not all programs are supporting multimedia keys.
  • For best compatibility, use Windows Mediaplayer and Internet Explorer.
  • Ensure that the Multimedia program you wish to control is selected as Default in the system properties.
  • If still not working, uninstall any other programs/drivers related to keyboards.

The mouse arrow shakes, moves strangely or does not move at all.

  • Try using the mouse on a different surface or use a mousepad.
  • Clean the sensor on the bottom of the mouse with a dry cloth.
  • Improve wireless performance. See wireless troubleshooting page

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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