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14383 - HiRes Webcam WB-3400T

#14383

HiRes Webcam WB-3400T

USB webcam with 640 x 480 hardware resolution, 1.3 megapixel snapshot resolution and built-in microphone

This product is no longer available in the current Trust assortment.

Key features

  • USB webcam with 640 x 480 hardware resolution, 1.3 megapixel snapshot resolution and built-in microphone
  • With snapshot button to quickly take a picture
  • Maximum video speed of 30 frames per second
  • Ideal for Live Messenger, MSN Messenger, Skype and other messenger services
  • The camera stand can also be used to attach the webcam to the screen of a notebook or desktop PC

Extra information

General Item number:
14383 		EAN code:
8713439143836 		Warranty:
1   year
Package contents Webcam with clamp and USB cable attached CD-ROM with drivers and software User's guide
System requirements Windows 7, Vista, XP or 2000 USB port
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Frequently Asked Questions

Installation and configuration

My webcam is not working on Windows 10

There are various versions of the 14383.

For versions 14383-02 and 14383-03 you can download a driver via the website.
Make sure to download and install the correct driver for your article version (see the description of the driver on the website).
If you use the incorrect driver for your version it will not function.

For version 14383, there are no drivers available for Windows 10.
The technology used in this version, is no longer compatible with the operating system.

How do I install this webcam?

To install the webcam:

  • Download the driver via the website
    Note: Make sure to download the correct driver version for your article version and operating system.
  • Install the driver.
  • Restart the computer
  • Connect the camera to the computer.
  • Make sure to set the camera as the default audio and video device on the computer.
  • When using the webcam with an application make sure to set the camera as the default audio and video device in that application too.

Solving problems

I receive a message that the app can't be opened? What do I do?

This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start  > Settings  > Privacy. Select the app and choose which app permissions are on or off. 

The webcam is not working in my chat program, e.g. Skype

- Make sure that webcam has been correctly installed.
- In order to use the webcam with a chat program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s manual / user guide or contact the application’s manufacturer for specific troubleshooting.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 

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