#15082

eCoza Webcam

USB webcam with 640 x 480 hardware resolution and 1.3 megapixel snapshot resolution

This product is no longer available in the current Trust assortment.

Key features

  • USB webcam with 640 x 480 hardware resolution and 1.3 megapixel snapshot resolution
  • With snapshot button to quickly take a picture
  • 2x digital zoom and automatic face tracking technology that keeps your target right in the centre
  • Ideal for Live Messenger, MSN Messenger, Skype and other messenger services
  • The camera stand can also be used to attach the webcam to the screen of a notebook or desktop PC

Extra information

General Item number:
15082
EAN code:
8713439150827
Warranty:
1   year
Former name:
  • HiRes Webcam Live (WB-3250p)
Package contents Webcam User's guide
System requirements Windows 8, 7, Vista or XP USB port For extra functionality download driver at www.trust.com/15082/drivers
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Frequently Asked Questions

Installation and configuration


Where is the Windows 10 driver?

If you have version 15082-04, you can download the driver via the support/download section.

If you have version 15082, 15082-02 or 15082-03, there is no driver available for Windows 10.
The technology used is no longer compatible with this operating system.


How do I install this webcam?

To install the webcam:

  • Download the driver via the website
    Note: Make sure to download the correct driver version for your article version and operating system.
  • Install the driver.
  • Restart the computer
  • Connect the camera to the computer.
  • Make sure to set the camera as the default audio and video device on the computer.
  • When using the webcam with an application make sure to set the camera as the default audio and video device in that application too.

Solving problems


I receive a message that the app can't be opened? What do I do?

This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start  > Settings  > Privacy. Select the app and choose which app permissions are on or off. 


The camera doesn't work correctly with Skype, but functions with other apps in Windows 10.

We would advise to use the Skype desktop app instead of the browser version. 
Also make sure to download this app from the Skype website rather than from the Windows App store. 
 


The webcam is not working in my chat program, e.g. Skype

- Make sure that webcam has been correctly installed.
- In order to use the webcam with a chat program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s manual / user guide or contact the application’s manufacturer for specific troubleshooting.


I try to install the driver but my Windows 10 computer displays message "This App has been blocked for your protection".

The "An administrator has blocked you from running this app" error means that the system is preventing you from running an installation (.exe) file, such as a hardware driver. 

There are various solutions for this message, depending on your system. We advise to check the official Microsoft forum, https://support.microsoft.com/, for the best solution for your computer, as this involves your computer's settings.


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibility


My Trust webcam is not working in the Windows 8 camera app.

This webcam is not supported in Windows 8 camera app, but does work in Windows 8 using Windows Live messenger or Skype.



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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