This product is no longer available in the current Trust assortment.
Canvas
Widescreen Tablet
Professional tablet with 255 x 150 mm working space for the most demanding designers who design, illustrate, animate and edit pictures and videos
product-specifications
Specifications
Extra information
Item number
16938
EAN code
8713439169386
Warranty
1 year
Package contents
Tablet
Pen
Pen holder
2 Spare pen tips
Pen-tip removal tool
USB cable
CD-ROM with software
User’s guide
System requirements
Windows 7, Vista, XP or Mac OS 10.4
USB port
faq
FAQ
Frequently Asked Questions (FAQ)
To properly install the tablet, please follow these steps:
- Remove all drivers for this device and all similar devices previously installed on your computer.
- Be sure that your system is up to date (www.windowsupdate.com).
- Unplug the tablet and restart your system.
- Download and install the latest drivers from the website
- Connect the tablet directly to a properly working USB port without using a hub or an extension cable.
- Windows should automatically recognize the device.
- When the driver is properly installed the tablet icon will appear in the taskbar.
- Check in Device Manager* if the tablet is correctly installed without any remarks.
*To find Device Manager refer to the Microsoft Windows Help Function.
Follow the steps as described in our Tablet application Guide.
First setup proper dual screen mode in your operating system.
If this doesn't function, install the latest driver from the Trust website, if available.
-
In most drawing programs pen pressure/tilt is enabled after installing the driver.
-
If pen pressure is still not working, consult the documentation of the application.
If you need a new or extra pen/pen tip, contact our support team via the support/sparepart option on the product page. Include as many details as possible such as purchase date and address details. As the more info you fill in, the quicker the team will be able to process your request and the sooner you’ll hear from our team.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
We always try to keep our products functional for as long as possible.
As a result of the quick succession of developments in this sector and the age of some products, we are sometimes no longer able to keep products compatible with the frequent release of new operating systems.
Unfortunately, this is the case for this product.
Therefore there are no drivers available for Windows 10.
The technology used is no longer compatible with this operating system.
spareParts
Spare Parts
Spare Parts
In case of a laptop connector: First check via the Advisor which connector is needed. Then if the connector is missing from the package, or broken, use the form to request this connector.
Standard processing time, from the moment the request is send to the time that the part is delivered, is 1-2 weeks, depending on the location of the shipment address and the availability of the item(s).
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
After submitting the form a confirmation message will be displayed with your reference number. The confirmation will be sent to your email address at the same time as well. If you have not received the confirmation message, please check your spam or junk mail folder. Otherwise, fill out the form again with your correct e-mail address.