#16973

Starzz Microphone

This product is no longer available in the current Trust assortment.
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High performance microphone with mute switch and tripod stand, for outstandingly clear and natural voice reproduction

Key features

  • High performance microphone with mute switch and tripod stand, for outstandingly clear and natural voice reproduction
  • Ideal for voice recordings, online gaming sessions, chatting, Skype and voice controlled applications
  • For all round use: Handheld microphone design with included stable tripod makes it suitable for both handheld and handsfree applications
  • Gold plated 3,5mm plug for optimized connection and best speech quality
  • Extra long 250 cm cable

Extra information

General Item number:
16973
EAN code:
8713439169737
Warranty:
1   year
Package contents Microphone Tripod stand User's guide
Minimum requirements 3.5 mm microphone connection
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Support

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Frequently Asked Questions

Installation and configuration


I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.


Where can I get software/drivers for my Trust product?

This product doesn't need any software/drivers to function.
Just connect and the product should work.

Solving problems


The microphone is not working / recognized by the computer

Support for this microphone is built-into Windows.

Once the product is connected, Windows recognizes the product and installs the built-in driver.

Follow the below steps below to solve the issue:

  1. Is the microphone connected to the correct port, the microphone port (see manual for more information)?
    Important: If your computer has a combined audio port instead, contact the helpdesk via the 'ask a question' section for an alternative solution. You don't have to follow the rest of the steps in that case.

  2. If the microphone is connected to the correct port, is it activated/unmuted with the button on the top?

  3. If the microphone is connected and activated, is the microphone visible in the Recording settings?
    • Right mouse-click on the volume icon in the taskbar
    • Select Recording devices
    • Right mouse click on an empty space in the Recording window.
    • Click on Show Disable Devices and Show Disconnected Devices
    • When the microphone is shown as Currently unavailable or Not connected, remove the microphone from the port and reconnect the microphone again.
    • When the microphone is detected, test the microphone by speaking in the microphone.
    • Look at the grey bars next to the name of the device in the Sound/Recording window.
      - When the grey bars next to the device turn green, the device is active and an audio signal is send through the microphone port. The problem should be solved now.
      - When the grey bars remain grey and inactive, then the computer doesn't recognize a signal. Leave the Recording window open and go to the next step, since the microphone possibly still has to be setup as the default device.

  4. Select the microphone in the Sound/Recording window
    When the device contains a small circle with a downwards pointing arrow, the device is disconnected.
    Right mouse click on the name of the device and select 'connect' to activate the device (green arrow).
    • Click Set default to setup this device as the default audio device.
    • Click OK.


  5. Possibly the loudspeaker volume for the microphone is too low or off.
    Check the volume:
    • Select the active microphone (with green arrow) and select Properties.
    • Properties window opens.
    • Click Levels.
    • When the button Sound is activated, click the Sound off button to unmute the microphone.
    • Set the volume to a number between 75 and 100.
    • Click OK.


  6. Use the Sound/Voicerecorder to check if the computer receives a signal from the microphone.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibility


Does this microphone work on Mac?

Theoretically, this is an analogue microphone and should work with any device supporting a 3.5 mm microphone connection.
Nevertheless, some MAC systems do not support a 3.5 mm microphone connection, working exclusively with their built-in microphone.
Please make sure that your Mac system has a suitable 3.5 mm microphone input connection.


Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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