This product is no longer available in the current Trust assortment.
Primo
Webcam
Webcam with built-in microphone
product-specifications
Specifications
General
Plug & play
yes
Driver needed
no
Mounting type
table stand, clip
Height of main product (in mm)
82 mm
Width of main product (in mm)
64 mm
Depth of main product (in mm)
84 mm
Total weight
195 g
Features
Software
yes
Sensor
Sensor resolution
640 x 480
Connectivity
USB version
2.0
Cable length main cable
150 cm
Audio
Microphone built-in
yes
Imaging
Max Framerate
30 fps
Snapshot button
yes
Automatic white balance
yes
Face tracking
no
Focus type
manual focus
Zoom type
digital
Lighting
Lights
no
Compatibility
Compatible Software Platforms
Windows
Extra information
Item number
17405
EAN code
8713439174052
Warranty
1 year
Package contents
Webcam
User’s guide
System requirements
Windows 10, 8, 7 or Vista
3.5 mm microphone connection
USB port
Downloads
Downloads
drivers
Drivers
Version 3.0 | Multilingual | Windows 10 64-bit
06/03/2019
Software for snapshot, facetracking and zoom (updated version)
manuals
Manuals
Version 5.0 | Multilingual
Quick install manual
Version 2.0 | Multilingual
Quick install manual
leaflets
Leaflets
English
Commercial leaflet
Type: pdf
English
Extended commercial leaflet (not a guidebook)
Type: pdf
CE documents
Version 3.0 | Multilingual
CE documents
faq
FAQ
Frequently Asked Questions (FAQ)
The webcam functions with the built-in functionality of the computer.
To install
- Connect the webcam to the computer
- On Windows 10: Make sure the microphone is allowed in the Microphone Privacy settings to be used by applications.
- Set both the webcam and its microphone as the default sound input and sound output device on the computer.
- The webcam is ready to use.
When you use the webcam with an application such as Teams, Zoom, Skype, you have to set the webcam and its microphone as the default sound device in the settings of that application too.
For extra functionality (i.e. use of the snap shot button) the file on the website can be downloaded and installed, however this is not needed for normal functioning of the webcam.
This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start > Settings > Privacy. Select the app and choose which app permissions are on or off.
We recommend to check the following:
- Microphone privacy settings: Check if the microphone allows apps to access the microphone
- Default device: Check if the microphone has been selected as the default sound input device on the computer
- Windows Update: Check if Windows is up-to-date via Windows Update
Try the product on another device, does the microphone function on another device?
- Make sure that webcam has been correctly installed
- When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application
- In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
This particular product has been developed for use with the Windows operating systems only.
Therefore drivers or installation instructions for other operating systems such as Mac are not available.
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
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