Primo Webcam for pc and laptop
Webcam with built-in microphone
Key features
- 640 x 480 sensor resolution
- Perfect for use with Skype, Cortana, etc.: just plug in and start
- Built-in microphone for clear sound quality
- Smart stand, ideal for both laptop screens and flat surfaces
- Plug & play, no need to install a driver
- With snapshot button to quickly take a picture
Specifications
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Extra information
| General |
Item number: 17405 |
EAN code: 8713439174052 |
Warranty: 1 year |
Product weight (net): 195 g |
|---|---|---|---|---|
| Package contents | Webcam | User’s guide | ||
| System requirements | Windows 10, 8, 7 or Vista | 3.5 mm microphone connection | USB port |
Support
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Software
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Frequently Asked Questions
Installation and configuration
How do I install the webcam?
The webcam functions with the built-in functionality of the computer.
To install:
- Connect the webcam to the computer
- Set both the webcam and its microphone as the default sound input and sound output device on the computer.
- On Windows 10: Make sure the microphone is allowed in the Microphone Privacy settings to be used by applications
- The webcam is ready to use.
When you use the webcam with an application such as Skype, you have to set the webcam and its microphone as the default sound device in the settings of that application too.
For extra functionality (i.e. use of the snap shot button) the file on the website can be downloaded and installed, however this is not needed for normal functioning of the webcam.
Where is the Mac-driver?
This particular product has been developed for use with the Windows operating systems only.
Therefore drivers or installation instructions for other operating systems such as Mac are not available.
Solving problems
I receive a message that the app can't be opened? What do I do?
This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start > Settings > Privacy. Select the app and choose which app permissions are on or off.
My microphone isn't working on Windows 10
We recommend to check the following:
- Microphone privacy settings: Check if the microphone allows apps to access the microphone
- Default device: Check if the microphone has been selected as the default sound input device on the computer
- Windows Update: Check if Windows is up-to-date via windowsupdate.com
Try the product on another device, does the microphone function on another device?
The webcam is on, but is not working.
Make sure that the camera is set as the default device on the computer (both for sound input and output).
Then test the camera in e.g. the Windows camera app.
When using the webcam with an application such as Skype, make sure to set the webcam as default device in that application too.
The webcam is not working in my chat program, e.g. Skype
- Make sure that webcam has been correctly installed.
- In order to use the webcam with a chat program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s manual / user guide or contact the application’s manufacturer for specific troubleshooting.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
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Register product*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.