Webcam
Webcam with built-in microphone
Specifications
General
Features
Sensor
Connectivity
Audio
Imaging
Lighting
Compatibility
Extra information
Webcam
User’s guide
Windows 10, 8, 7 or Vista
3.5 mm microphone connection
USB port
Downloads
Drivers
Version 3.0 | Multilingual | Windows 10 64-bit
06/03/2019
Software for snapshot, facetracking and zoom (updated version)
Manuals
Version 5.0 | Multilingual
Quick install manual
Version 2.0 | Multilingual
Quick install manual
CE documents
Version 3.0 | Multilingual
CE documents
Frequently Asked Questions (FAQ)
Installation and configuration
The webcam functions with the built-in functionality of the computer.
To install
- Connect the webcam to the computer
- On Windows 10: Make sure the microphone is allowed in the Microphone Privacy settings to be used by applications.
- Set both the webcam and its microphone as the default sound input and sound output device on the computer.
- The webcam is ready to use.
When you use the webcam with an application such as Teams, Zoom, Skype, you have to set the webcam and its microphone as the default sound device in the settings of that application too.
For extra functionality (i.e. use of the snap shot button) the file on the website can be downloaded and installed, however this is not needed for normal functioning of the webcam.
This particular product has been developed for use with the Windows operating systems only.
Therefore drivers or installation instructions for other operating systems such as Mac are not available.
Solving problems
This is a Windows setting.
In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start > Settings > Privacy. Select the app and choose which app permissions are on or off.
We recommend to check the following:
- Microphone privacy settings: Check if the microphone allows apps to access the microphone
- Default device: Check if the microphone has been selected as the default sound input device on the computer
- Windows Update: Check if Windows is up-to-date via windowsupdate.com
Try the product on another device, does the microphone function on another device?
- Make sure that webcam has been correctly installed
- When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application
- In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
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