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17473 - Primo Video ChatPack

#17473

Primo Video ChatPack

Chat pack including webcam and headset with microphone for chatting and video conferencing

This product is no longer available in the current Trust assortment.

Key features

  • Chat pack including webcam and headset with microphone for chatting and video conferencing
  • Webcam with 640 x 480 hardware resolution and 2 MPix snapshot resolution for sharp image, ideal for MSN/Live Messenger, Skype etc
  • USB 2.0 high quality video for sharp & smooth video quality in Skype and YouTube
  • Driverless technology: no need to install a driver, just plug & go
  • With snapshot button to quickly take a picture
  • Self-adjusting clamp to attach to notebook LCD screens and flat panel monitors or place on flat surfaces
  • Light weight stereo headset with adjustable flexible microphone for hands-free communication
  • Ideal for Live Messenger, online gaming sessions, listening to music, chatting and telephony applications such as Skype
  • Inline volume remote control
  • Comfortable design with soft ear pads and adjustable headband

Extra information

General Item number:
17473 		EAN code:
8713439174731 		Warranty:
1   year
Package contents Webcam Headset User’s guide
System requirements Windows 7, Vista or XP USB port (USB 2.0 recommended) 3.5 mm microphone connection 3.5 mm headphone connection
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Support

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Manuals

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Frequently Asked Questions

Usage

How do I use my webcam in chat programs like Skype?

For Skype follow the steps described here

I would like to adjust the webcam image colors / brightness.

Follow the steps in the following pages to adjust the colors and brightness:
 

How can I record a video on YouTube?

  • Go to the Youtube webcam recording page.
  • Login with your Youtube acount details.
  • Record a video clip and save it to your Youtube space.
Note: you need to have a Youtube account for this function.
An account can be created here

Solving problems

During a video chat, I can't hear my chat partner or my chat partner can't hear me.

  • The webcam has no built-in Microphone. Connect the included headset to your computer.
  • Close any other programs related to audio/music/voice recording. (including games)
  • Make sure you both configured and tested your microphone as explained here:
 

I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 

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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.