#18007

Tocamy Wireless Entertainment Keyboard

The product image is for demonstration purposes only. Various versions are available which may differ from this representation.

This product is no longer available in the current Trust assortment.
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Multimedia keyboard to control your Smart TV, laptop, PlayStation or Xbox

View all versions

Key features

  • Compact & lightweight
  • Touchpad for easy cursor control
  • Micro USB receiver with a wireless range of 10 meters
  • Extra keys for direct access to media player

Extra information

General Item number:
18007
EAN code:
8713439180077
Warranty:
1   year
Package contents Wireless keyboard USB micro receiver USB extension cable Velcro tape 2 AAA batteries User’s guide
Minimum requirements PC or notebook with Windows 8, 7, Vista or XP USB port PlayStation or XBOX (default available functions only) Smart TV with USB keyboard support (check your TV documentation)

Other versions

Name Item number EAN code
Tocamy Wireless Entertainment Keyboard UK 18008 8713439180084
Tocamy Wireless Entertainment Keyboard DE 18009 8713439180091
Tocamy Wireless Entertainment Keyboard FR 18010 8713439180107
Tocamy Wireless Entertainment Keyboard IT 18011 8713439180114
Tocamy Wireless Entertainment Keyboard ES 18012 8713439180121
Tocamy Wireless Entertainment Keyboard BE 18153 8713439181531
Tocamy Wireless Entertainment Keyboard CZ 18154 8713439181548
Tocamy Wireless Entertainment Keyboard RU 18155 8713439181555
Tocamy Wireless Entertainment Keyboard PT 18156 8713439181562
Tocamy Wireless Entertainment Keyboard CH 18157 8713439181579
Tocamy Wireless Entertainment Keyboard ND 18158 8713439181586
Tocamy Wireless Entertainment Keyboard GR 18159 8713439181593
Tocamy Wireless Entertainment Keyboard HU 18160 8713439181609
Tocamy Wireless Entertainment Keyboard TR 18161 8713439181616
Tocamy Wireless Entertainment Keyboard AR 19450 8713439194500
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Support

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Manuals


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Product information

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Frequently Asked Questions

Installation and configuration


I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.


Usage


Can I change the functions of the multimedia keys?

No, these are fixed functions. They operate with the default program that is set on the computer for that function.


The characters on the keyboard don't correspond to the characters that I type on the TV. How can I change the lay-out?

Make sure that the keyboard is supporting this layout (e.g. you have a keyboard with a UK layout and you would like to use it on your TV with a German (DE) layout. In this case, the characters on the screen will not correspond with the keyboard.) your TV is supporting this language and language is selected in your smart TV as an input language(s).

The steps to change the language layout vary per TV brand / model.
You can usually find this in the settings on your TV, such as:
Menu -System > Device Manager > Keyboard settings > Options Keyboard > Keyboard Language
However, per brand / model, the above naming can be different.

See an example of how to set the input language layout correctly for a Samsung Smart TV on YouTube.

Is it required to turn off the product to save power?

This product has advanced power saving features.
Turning off the product by removing the batteries is not required, but optional.

Solving problems


I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.


I get the wrong letters and/or symbols when typing on my computer.

Set the correct language as explained in the keyboard settings page

When I use the YouTube or Netflix app the keyboard is not working properly.

This keyboard should work with different apps. However, there is a known issue with Samsung TV's and keyboards from different brands, and the non-functioning of apps such as YouTube and Netflix We suggest to contact Samsung for more information and possible solutions.

Sometimes letters are missing when typing.

  • Clean your keyboard from dust and crumbles.
  • If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
  • Improve wireless performance.
    See wireless troubleshooting page

The multimedia keys are not working.

Not all programs are supporting multimedia keys.
  • For best compatibility, use Windows Mediaplayer and Internet Explorer.
  • Ensure that the Multimedia program you wish to control is selected as Default in the system properties.
  • If still not working, uninstall any other programs/drivers related to keyboards.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibility


Is my Smart TV compatible with this product?

This keyboard was not specifically tested with every model Smart-TV available, therefore we can't confirm compatibility for every model.

Basically, if your Smart-TV has USB keyboard support (check your TV documentation), the keyboard should work.



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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