GXT 31 Gaming Mouse
Accurate 3000 dpi gamer mouse with built-in customizable weights
Key features
- Infrared sensor for fast & precise tracking
- Onboard memory to store profiles
- Speed button (100 to 3000 dpi)
- Software for customizing settings
- Ergonomic design with firm grip
Extra information
| General |
Item number: 18188 |
EAN code: 8713439181883 |
Warranty: 1 year |
|
|---|---|---|---|---|
| Package contents | Gaming mouse | 7 metal weights (2.4 gram each) | CD-ROM with software | User’s guide |
| System requirements | Windows 8, 7, Vista or XP | USB port |
Support
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Software
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Frequently Asked Questions
Usage
When I use the software, it doesn't run (properly)
Make sure that when you download, install and use the program you are doing so with administrator rights (right-click > run as administrator).
Solving problems
The downloadable file (e.g. the driver) will not completely download to my computer. What can I do?
When the file doesn't completely download/install to your computer, we recommend:
- Delete the downloaded file or files
- To uninstall the installed file
- After all is removed and uninstalled, re-download the file from the website.
Please note:
- Install the file only after it has been fully downloaded, otherwise you will receive an error.
- Alternatively use a different browser and/or a download manager to download the file.
- Make sure to install the file with administrator rights.
- Check that your virus software program is configured correctly for downloads.
- When more than 1 file is available, make sure to download the correct file for your article version and operating system version.
The mouse arrow shakes, moves strangely or does not move at all.
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Try using the mouse on a different surface or use a mousepad.
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Clean the sensor on the bottom of the mouse with a dry cloth.
I try to install the driver but my Windows 10 computer displays message "This App has been blocked for your protection".
We always try to keep our products functional for as long as possible. As a result of the quick succession of developments in this sector and the advanced age of the product, we are no longer able to keep it compatible with the frequent releases of new Windows 10 updates. One of which has resulted in this error message, that indicates that the system is preventing you from running an installation (.exe) file, such as a hardware driver.
This product isn't supported on Windows 10 due to its advanced age. Therefore there are no new driver updates available. Nor can we provide information on removing this error message. There are various solutions for this message posted on the internet, including in the Microsoft forum. Please note that these solutions are not official, as there is no driver update available and therefore are not supported, nor is proper functioning guaranteed.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview