#18188

GXT 31 Gaming Mouse

Trust-Logo-Gaming
This product is no longer available in the current Trust assortment.
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Accurate 3000 dpi gamer mouse with built-in customizable weights

Key features

  • Infrared sensor for fast & precise tracking
  • Onboard memory to store profiles
  • Speed button (100 to 3000 dpi)
  • Software for customizing settings
  • Ergonomic design with firm grip

Extra information

General Item number:
18188
EAN code:
8713439181883
Warranty:
1   year
Package contents Gaming mouse 7 metal weights (2.4 gram each) CD-ROM with software User’s guide
Minimum requirements Windows 8, 7, Vista or XP USB port
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Support

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Software


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Frequently Asked Questions

Installation and configuration


I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.


Usage


When I use the software, it doesn't run (properly)

Make sure that when you download, install and use the program you are doing so with administrator rights (right-click > run as administrator).


Solving problems


The downloadable file (e.g. the driver) will not completely download to my computer. What can I do?

When the file doesn't completely download/install to your computer, we recommend:

  • Delete the downloaded file or files
  • To uninstall the installed file
  • After all is removed and uninstalled, re-download the file from the website. 

Please note:

  • Install the file only after it has been fully downloaded, otherwise you will receive an error.
  • Alternatively use a different browser and/or a download manager to download the file.
  • Make sure to install the file with administrator rights.
  • Check that your virus software program is configured correctly for downloads.
  • When more than 1 file is available, make sure to download the correct file for your article version and operating system version.

The mouse arrow shakes, moves strangely or does not move at all.

  • Try using the mouse on a different surface or use a mousepad.
  • Clean the sensor on the bottom of the mouse with a dry cloth.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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