GXT 31
Accurate 3000 dpi gamer mouse with built-in customizable weights
Specifications
Extra information
Gaming mouse
7 metal weights (2.4 gram each)
CD-ROM with software
User’s guide
Windows 8, 7, Vista or XP
USB port
Frequently Asked Questions (FAQ)
Solving problems
When the file doesn't completely download/install to your computer, we recommend:
- Delete the downloaded file or files
- To uninstall the installed file
- After all is removed and uninstalled, re-download the file from the website.
Please note:
- Install the file only after it has been fully downloaded, otherwise you will receive an error.
- Alternatively use a different browser and/or a download manager to download the file.
- Make sure to install the file with administrator rights.
- Check that your virus software program is configured correctly for downloads.
- When more than 1 file is available, make sure to download the correct file for your article version and operating system version.
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Try using the mouse on a different surface or use a mousepad.
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Clean the sensor on the bottom of the mouse with a dry cloth.
Make sure that when you download, install and use the program you are doing so with administrator rights (right-click > run as administrator).
We always try to keep our products functional for as long as possible. As a result of the quick succession of developments in this sector and the advanced age of the product, we are no longer able to keep it compatible with the frequent releases of new Windows 10 updates. One of which has resulted in this error message, that indicates that the system is preventing you from running an installation (.exe) file, such as a hardware driver.
This product isn't supported on Windows 10 due to its advanced age. Therefore there are no new driver updates available. Nor can we provide information on removing this error message. There are various solutions for this message posted on the internet, including in the Microsoft forum. Please note that these solutions are not official, as there is no driver update available and therefore are not supported, nor is proper functioning guaranteed.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
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