#20059

Sento Smart TV Keyboard for Samsung

The product image is for demonstration purposes only. Various versions are available which may differ from this representation.

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Wireless multimedia keyboard with touchpad to control your Samsung Smart TV from the comfort of your couch

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Key features

  • Touchpad with mouse buttons for easy mouse control
  • Quick and comfortable typing
  • Browse the web, post social updates and send mail with your TV.
  • Control TV volume & channel, open Samsung Smart Hub and much more.
  • Micro USB receiver with a wireless range up to 10 meters
  • Compact & lightweight
  • Works with all Samsung Smart TVs

Specifications

General
Total size (mm) 281x113x16
Total weight 180 g
Ergonomic design no
Connectivity
Connection type wireless
Wireless protocols RF 2.4GHz
Wireless range 10 m
Receiver included yes
USB version 2.0
Connector type USB
Features
Spill-proof no
Power saving yes
Special features touchpad, separate USB extension cable
Gaming
Designed for gaming no
Characteristics
Keyboard layout QWERTY
Power
Batteries included yes
Battery life 6 month
Rechargeable battery no
Number of batteries 2
Battery type (AA, AAA, etc.) AAA
Input
Power source battery
Compatibility
Compatible Device Types smarttv
Control
On/off button yes
Programmable keys no
Number of keys 86

Extra information

General Item number:
20059
EAN code:
8713439200591
Warranty:
1   year
Product size (HxWxD):
281x113x16
Product weight (net):
180 g
Package contents Wireless keyboard Micro USB receiver 2 AAA batteries User’s guide USB extension cable
Minimum requirements Samsung Smart TV with keyboard/mouse support

Other versions

Name Item number EAN code
Sento Smart TV Keyboard for Samsung UK 20060 8713439200607
Sento Smart TV Keyboard for Samsung DE 20061 8713439200614
Sento Smart TV Keyboard for Samsung ES 20062 8713439200621
Sento Smart TV Keyboard for Samsung FR 20063 8713439200638
Sento Smart TV Keyboard for Samsung IT 20064 8713439200645
Sento Smart TV Keyboard for Samsung RU 20289 8713439202892
Sento Smart TV Keyboard for Samsung HU 20290 8713439202908
Sento Smart TV Keyboard for Samsung CZ/SK 20291 8713439202915
Sento Smart TV Keyboard for Samsung BE 20292 8713439202922
Sento Smart TV Keyboard for Samsung ND 20297 8713439202977
Sento Smart TV Keyboard for Samsung PT 20309 8713439203097
Sento Smart TV Keyboard for Samsung UA 22006 8713439220063
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Support

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Manuals


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Product information

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Frequently Asked Questions

Installation and configuration


I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.


How can I connect / install this keyboard on my Smart TV?

To connect / install this keyboard to your TV, make sure that your Smart TV supports USB HISB keyboards and mice (see your TV's documentation). Simply connect the receiver to the most visible USB port (or use an extension cable (supplied with our keyboard)). The TV will search for the device and install a generic driver. Wait until the TV finds the driver and installs the new device. Also make sure that the batteries are correctly inserted and that the keyboard is turned on.


Usage


The characters on the keyboard don't correspond to the characters that I type on the TV. How can I change the lay-out?

Make sure that the keyboard is supporting this layout (e.g. you have a keyboard with a UK layout and you would like to use it on your TV with a German (DE) layout. In this case, the characters on the screen will not correspond with the keyboard.) your TV is supporting this language and language is selected in your smart TV as an input language(s).

The steps to change the language layout vary per TV brand / model.
You can usually find this in the settings on your TV, such as:
Menu -System > Device Manager > Keyboard settings > Options Keyboard > Keyboard Language
However, per brand / model, the above naming can be different.

See an example of how to set the input language layout correctly for a Samsung Smart TV on YouTube.

Is it required to turn off the product to save power?

This product has advanced power saving features.
Turning off the product by removing the batteries is not required, but optional.

Solving problems


I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.


I get the wrong letters and/or symbols when typing on my computer.

Set the correct language as explained in the keyboard settings page

When I use the YouTube or Netflix app the keyboard is not working properly.

This keyboard should work with different apps. However, there is a known issue with Samsung TV's and keyboards from different brands, and the non-functioning of apps such as YouTube and Netflix We suggest to contact Samsung for more information and possible solutions.

Sometimes letters are missing when typing.

  • Clean your keyboard from dust and crumbles.
  • If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
  • Improve wireless performance.
    See wireless troubleshooting page

My touchpad is not working. What do I do?

Please make sure that your TV supporting HID mouse and keyboard is recognised by the TV also as HID mouse.
Please check the properties of your TV to verify how the keyboard is recognised.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My Trust product is not working.

Follow the steps in the trouble shooting guide.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibility


Is my Smart TV compatible with this product?

The keyboard is compatible with all models of SmartTV/devices that support the mouse and keyboard function.

The documentation of your TV should mention this bit of information.
Otherwise the manufacturer of the TV should be able to verify if the TV has this type of support.



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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