#21111

DNIe Card Reader

DNI card reader for personal identification on websites and public administrations

Available in stores now

Key features

  • Easily connects to your computer
  • Compatible with all DNIe and SmartCards
  • USB 2.0 connection (low power consumption)
  • Cable length of 110cm

Specifications

General
Installation type external
USB type USB-A
Height of main product (in mm) 65 mm
Width of main product (in mm) 85 mm
Depth of main product (in mm) 24 mm
Total weight 64 g
Connectivity
USB version 2.0
Input
Power source USB
Compatibility
Compatible cards DNI, smartcard
Compatible Device Types pc, laptop
Compatible Software Platforms Windows

Extra information

General Item number:
21111
EAN code:
8713439211115
Warranty:
1   year
Product weight (net):
64 g
Package contents DNI reader User guide
System requirements Windows 10/ 8/ 7/ Vista USB port DNI card
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Support

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Manuals


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Standard leaflet

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Extended leaflet

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Frequently Asked Questions

Installation and configuration


How do I install this device? There is no driver.

There is no driver needed for this device. 
Once the device is connected, Windows OS installs a built-in driver for it.

  • Make sure your system is up to date following the instructions from the website www.windowsupdate.com.
  • Unplug the device and restart the system.
  • When Windows has completely loaded, connect the device directly to the USB port without using a hub or an extension cable.
  • Check in the Device Manager if the product is correctly installed or if there is any error message reported.
     

Where can I get software/drivers for my Trust product?

This product doesn't need any software/drivers to function.
Just connect and the product should work.

Usage


Why does the LED turn green?

The LED will turn green when it is reading the inserted DNI- or smartcard.


Solving problems


My new smart card doesn't function.

Make sure the smart card is inserted with the chip facing up.
On newer cards, the chip may be located on the back side, so you need to turn over the card before inserting it in the card slot.


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibility


Is the card reader compatible with DNI 3.0?

The card reader is compatible with all DNIe and SmartCards but does not include the NFC technology that carries the DNI 3.0.
According to the website of the Ministry of Interior, to use the wireless functionality of the DNI 3.0 it will only be necessary to have:
- A smartphone or tablet phone with NFC technology.
- App of the service you want to connect to.



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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