product-specifications
Specifications
General
Height of main product (in mm)
200 mm
Width of main product (in mm)
160 mm
Depth of main product (in mm)
100 mm
Total weight
313 g
Features
Noise reduction
no
Background noise reduction
no
Foldable
no
Software
no
Accessories
extension cable
Control
Remote control
no
Controls on earcap
no
LED indicators
no
Connectivity
Connection type
wired
Bluetooth
no
Connector type
3.5mm
Cable style
normal
Cable detachable
no
Cable length main cable
100 cm
Audio
Sound reproduction
Stereo
Audio channels
2.0
Frequency response
20 Hz - 20000 Hz
Driver size
40 mm
Impedance
36 Ohm
Driver units
2
Sensitivity
108 dB
Microphone
yes
Detachable microphone
no
True Wireless Stereo (TWS)
no
Headphone
Adjustable headband
yes
Earcup type
over-ear
Ear-cup material
synthetic leather
Ear-cap construction
closed-back
Swivel earcups
no
Rotating earcups
no
Output channels
2
Magnet type
Neodymium
Active Noise Cancelling
no
Total harmonic distortion
0.1 %
Microphone
Sensor type microphone
condenser
Pick-up pattern
Omnidirectional
Echo cancellation
no
Gaming
Designed for gaming
yes
Lighting
Lights
no
Protection
Waterproof
no
Compatibility
Suitable for
Daily use, Fortnite, Gaming, Home, Listening to music
Compatible Device Types
pc, laptop, smartphone, tablet, gaming console
Compatible Consoles
Xbox One, Nintendo Switch, PS4 Slim, PS4 Pro, PS4 Original, PS5, Xbox Series X
Compatible Software Platforms
Android, iOS, Chrome OS, Mac OS, Windows
Extra information
Item number
21187
EAN code
8713439211870
Warranty
1 year
Package contents
Gaming Headset
PC adapter cable
50cm extension cable
Gaming sticker
System requirements
3.5 mm headphone connection
3.5 mm microphone connection
Combined 3.5 mm headphone/microphone connection
Console gamepad with 3.5mm jack connection
faq
FAQ
Frequently Asked Questions (FAQ)
This instruction video applies to all our gaming headsets with 3.5mm jack connector type
You control the volume via the device that the headset is connected to.
We recommend to reinstall the headset:
- Make sure the computer is fully updated via Windows Update
- Unplug the headset.
- Restart the PC.
- When Windows has completely restarted, connect the headset to the computer.
- Check in the microphone privacy settings that the microphone is authorized to be used by applications / software.
- Select the headset and its microphone as the default audio device on your computer in the Windows audio/sound settings.
- Verify that the microphone is not disabled in the audio/sound settings.
First we would recommend to test the headset with another device, e.g. your computer, and see if it works correctly on the other device.
If it works correctly on another device, check the PS4 settings
- Go to the PS4 Settings > Devices > Audio Devices.
- Click Input Device and select Headset Connected to Controller.
- Click Output Device and select Headset Connected to Controller.
- Click Volume Control (Headphones), and set the level to maximum.
- Click Output to Headphones, and select All Audio.
- Click Adjust Microphone Level, then follow the wizard to calibrate your microphone.
If the microphone can be detected on the Adjust Microphone Level screen, then the headset and microphone are working with the PS4 properly.
First make sure the headset is connected correctly to the computer.
- Without the adapter; when your computer has a combined audio port.
- With the adapter; if your computer has 2 separate audio ports.
Then make sure that both the headset and the microphone are selected as the default audio device (input and output) on the computer.
Make sure that:
- the headset is plugged into the Switch’s headset jack
- all voice chat options both in-game and in the system settings are "on".
- the game supports in-game chat capability
If the microphone functions in other applications, we advise to check the Microphone Privacy settings for Teams.
- Click on Start and select Setting.
- Select the Privacy option.
- From the left pane, scroll down to App Permission and click on Microphone.
- Scroll down to “Allow desktop apps to access your microphone” section.
- From the list, enable microphone access for Microsoft Teams.
- Launch Microsoft Teams and check if the client recognizes the microphone.
In case the microphone is already enabled for Microsoft Teams, revoke the access. Reboot the computer and enable microphone for Microsoft Teams again.
We recommend to check the following:
- Microphone privacy settings: Check if the microphone allows apps to access the microphone
- Default device: Check if the microphone has been selected as the default sound input device on the computer
- Windows Update: Check if Windows is up-to-date via windowsupdate.com
Try the product on another device, does the microphone function on another device?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
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