GXT 310 Radius Gaming Headset
Key features
- Powerful sound
- Soft and comfortable over-ear pads
- Adjustable microphone and headband
- 1m fixed cable and 50cm extension cable for console
- 1m adapter cable for PC/Laptop
Resounding victories
The Trust GXT 310 Radius Gaming Headset is your gateway into the roaring realm of gaming. It features sharp sound so you will always be one step ahead of your enemies. Whether you connect your headset to your PC, laptop or console, you’re on your way to sounding victories!
Immersive experience
The Radius headset will release your full potential. It is equipped with 40mm active speaker units which transmit every detail directly. Connect your headset via the 1m aux cable to for example your PS4/5, Xbox One/Series X or Switch or lengthen the cable with the 1m extension cable for comfortable connection with your PC or laptop.
Defeat miscommunication
Talk with your teammates as if you’re all in the same room. The clear sound of the adjustable microphone makes sure you won’t be defeated by miscommunication anymore.
Endless comfort
The soft and comfortable over-ear pads combined with the adjustable microphone and headband give you the comfort you need for those prolonged gaming sessions. You are ready to become the next champion!
Specifications
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Extra information
| General |
Item number: 21187 |
EAN code: 8713439211870 |
Warranty: 1 year |
Product weight (net): 313 g |
|---|---|---|---|---|
| Package contents | Gaming Headset | PC adapter cable | 50cm extension cable | Gaming sticker |
| System requirements | 3.5 mm headphone connection | 3.5 mm microphone connection | Combined 3.5 mm headphone/microphone connection | Console gamepad with 3.5mm jack connection |
Support
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Manuals
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Extended leaflet
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Frequently Asked Questions
Installation and configuration
How do I connect my gaming headset with microphone?
This instruction video applies to all our gaming headsets with 3.5mm jack connector type
Usage
How do I change the volume?
You control the volume via the device that the headset is connected to.
Solving problems
I can't activate the microphone on Windows. What do I do?
We recommend to reinstall the headset:
- Make sure the computer is fully updated via windowsupdate.com
- Unplug the headset.
- Restart the PC.
- When Windows has completely restarted, connect the headset to the computer.
- The computer will recognize the headset and install the integrated driver, this may take a few moments.
- After that, be sure to select the headset and its microphone as the default audio device on your computer in the Windows audio/sound settings.
- Also check that the microphone is not disabled in the audio/sound settings.
- And futhermore, check in the microphone privacy settings that the microphone is authorized to be used by applications / software.
The headset doesn't function on PS4
First we would recommend to test the headset with another device, e.g. your computer, and see if it works correctly on the other device.
If it works correctly on another device, check the PS4 settings
- Go to the PS4 Settings > Devices > Audio Devices.
- Click Input Device and select Headset Connected to Controller.
- Click Output Device and select Headset Connected to Controller.
- Click Volume Control (Headphones), and set the level to maximum.
- Click Output to Headphones, and select All Audio.
- Click Adjust Microphone Level, then follow the wizard to calibrate your microphone.
If the microphone can be detected on the Adjust Microphone Level screen, then the headset and microphone are working with the PS4 properly.
The microphone of my headset is not working
First make sure the headset is connected correctly to the computer.
- Without the adapter; when your computer has a combined audio port.
- With the adapter; if your computer has 2 separate audio ports.
Then make sure that both the headset and the microphone are selected as the default audio device (input and output) on the computer.
The microphone doesn't function on Nintendo Switch?
Make sure that:
- the headset is plugged into the Switch’s headset jack
- all voice chat options both in-game and in the system settings are "on".
- the game supports in-game chat capability
The microphone doesn't work in MS Teams?
If the microphone functions in other applications, we advise to check the Microphone Privacy settings for Teams.
- Click on Start and select Setting.
- Select the Privacy option.
- From the left pane, scroll down to App Permission and click on Microphone.
- Scroll down to “Allow desktop apps to access your microphone” section.
- From the list, enable microphone access for Microsoft Teams.
- Launch Microsoft Teams and check if the client recognizes the microphone.
In case the microphone is already enabled for Microsoft Teams, revoke the access. Reboot the computer and enable microphone for Microsoft Teams again.
My microphone isn't working on Windows 10
We recommend to check the following:
- Microphone privacy settings: Check if the microphone allows apps to access the microphone
- Default device: Check if the microphone has been selected as the default sound input device on the computer
- Windows Update: Check if Windows is up-to-date via windowsupdate.com
Try the product on another device, does the microphone function on another device?
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview