#21259

Flex Design Tablet - black

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Ultrathin and space saving design tablet including ergonomic wireless stylus

Key features

  • Ultrathin and space saving design (working space 140x100)
  • Advanced tablet functions; such as pressure sensitivity
  • Ergonomic wireless stylus with 2 buttons
  • Anti-slip bottom
  • Ideal for a flexible workspace

Specifications

General
Touch supported no
Pen stand no
Number of pen tips 2
Replaceable pen tips yes
Total size (mm) 198 x 188 x 9
Total weight 199 g
Driver needed no
Active area
Width (inch) 5.5 "
Length (inch) 4 "
Pressure sensitivity levels 1024 levels
Tablet resolution 2500 LPI
Connectivity
Connection type wired
Cable length main cable 120 cm
USB version 2.0
Features
Programmable hot cells no
Software included yes
Power
Battery-powered pen yes
Batteries included yes
Rechargeable battery no
Battery type (AA, AAA, etc.) AAA
Sensor
Polling rate 133Hz
Compatibility
Compatible Software Platforms Windows
Compatible Applications Paint, Illustrator, inDesign
Control
Controls no
Number of buttons 0
Programmable buttons yes
Left-right handed use right-handed, left-handed

Extra information

General Item number:
21259
EAN code:
8713439212594
Warranty:
1   year
Product size (HxWxD):
198 x 188 x 9
Product weight (net):
199 g
Package contents Tablet Stylus 2 Spare pen tips USB cable 1x AAA battery User guide
Minimum requirements Windows 10, 8, 7 or Vista USB port 35 MB of free hard disk space Latest software downloadable from www.trust.com/21259
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Support

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Manuals


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Software


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Spare Parts

Use the form below to request a spare part. Standard processing time (including shipping time) is 1-2 weeks.

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Frequently Asked Questions

Installation and configuration


I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.


Where can I get software/drivers for my Trust product?

Software/drivers are available in the downloads section.

Where is the Mac-driver / software?

This particular product has been developed for use with the Windows operating systems only.

Therefore drivers or installation instructions for other operating systems such as Mac are not available.

Nor is in fact the use of this product in any way supported with other operating systems, which don't meet our product's specifications and requirements.


How do I install this tablet?

To properly install the tablet, please follow these steps:

 

  • Remove all drivers for this device and all similar devices previously installed on your computer.
  • Be sure that your system is up to date (www.windowsupdate.com).
  • Unplug the tablet and restart your system.
  • Download and install the latest drivers from the website
  • Connect the tablet directly to a properly working USB port without using a hub or an extension cable.
  • Windows should automatically recognize the device.
  • When the driver is properly installed the tablet icon will appear in the taskbar.
  • Check in Device Manager* if the tablet is correctly installed without any remarks.

*To find Device Manager refer to the Microsoft Windows Help Function.


Usage


When I use the software, it doesn't run (properly)

Make sure that when you download, install and use the program you are doing so with administrator rights (right-click > run as administrator).


How do I use my tablet in drawing programs?

Follow the steps as described in our Tablet application Guide.


How can I use my tablet on a dual monitor setup?

First setup proper dual screen mode in your operating system.
If this doesn't function, install the latest driver from the Trust website, if available.

How to enable pen pressure/tilt in my drawing program?

  • In most drawing programs pen pressure/tilt is enabled after installing the driver.
  • If pen pressure is still not working, consult the documentation of the application.

Solving problems


The downloadable file (e.g. the driver) will not completely download to my computer. What can I do?

When the file doesn't completely download/install to your computer, we recommend:

  • Delete the downloaded file or files
  • To uninstall the installed file
  • After all is removed and uninstalled, re-download the file from the website. 

Please note:

  • Install the file only after it has been fully downloaded, otherwise you will receive an error.
  • Alternatively use a different browser and/or a download manager to download the file.
  • Make sure to install the file with administrator rights.
  • Check that your virus software program is configured correctly for downloads.
  • When more than 1 file is available, make sure to download the correct file for your article version and operating system version.

My pen does not work properly.

  • First replace the battery.
  • Make sure devices like speakers or monitors are at least 0,5 meter away.
  • Make sure your mouse is not moving/active.
  • Update to the latest driver.
  • Replace the tip as described in the manual.
  • If still not working, request a replacement pen on our spare parts request page.

Is pen tilt detection/sensitivity supported?

No, this is not supported.
 
 
 

I need a new or extra pen/pen tip. How can I request this?

Go to the spare parts request page and fill in your details.

The file on the website won't download (completely)

Possibe causes blocking the download:
  • Firewall is blocking the download.
    Adjust your firewall software to allow downloads.
  • An antivirus/internet security software suite is blocking the download.
    If you have internet security software make sure it is configured to allow downloads.
  • Your browser is blocking the download.
    It can help to clear the cache to be able to download again.
    It can also help to reset browser settings when clearing the cache doesn't work.
    Alternatively use a different browser to download the file.
  • Network/ISP issues.
    It can be related to a problem with the connection to your Internet service.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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Please check our FAQs first, chances are you'll find the answer there.

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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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