Ziva Wireless Compact Mouse
Wireless compact mouse with 3 buttons
Key features
- 8m wireless range
- Storable USB micro receiver
- On/off power switch
- For left and right hand use
- Rubber top layer for comfortable grip
Specifications
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Extra information
| General |
Item number: 21509 |
EAN code: 8713439215090 |
Warranty: 1 year |
Product weight (net): 90 g |
|---|---|---|---|---|
| Package contents | Wireless mouse | USB micro receiver | 2x AAA batteries | |
| System requirements | Windows 8, 7 or Vista | Intel-based Mac with Mac OS X 10.5 (Leopard) or higher | Chrome OS | USB port |
Support
Download
Manuals
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Leaflet
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Extended leaflet
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Frequently Asked Questions
Usage
How do I configure my mouse buttons for left/right handed usage?
Follow the steps in the mouse settings page
Is it required to turn off the product to save power?
To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), we recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.
Solving problems
I have lost/broken the USB-receiver. How do I receive a new USB-receiver?
It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.
The mouse is not working. What do I do?
Please reinstall the mouse as follows:
- Make sure that your computer is up-to-date via windowsupdate.com
- Remove all errors from the Device Manager.
- Remove the USB-receiver from the computer
- Switch the mouse off with the button on the bottom of the mouse
- Restart the computer
- Doublecheck that both batteries are full and making good contact in the battery compartment. When in doubt, use new batteries.
- After the computer has fully restarted, switch the mouse on with the button on the bottom of the mouse and connect the USB-receiver to the computer without using a hub or extension cable.
- The computer will recognize the mouse and install the built-in driver. This might take a few moments.
- If the error persists, test the mouse (receiver) on another USB-port and on another computer by following the same procedure as above.
The mouse arrow shakes, moves strangely or does not move at all.
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Try using the mouse on a different surface or use a mousepad.
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Clean the sensor on the bottom of the mouse with a dry cloth.
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Improve wireless performance.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview