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22501 - Velo Neckband-style Bluetooth Wireless Sports Earphones

#22501

Velo Neckband-style Bluetooth Wireless Sports Earphones

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Wireless Bluetooth sports earphones with comfortable neckband, designed for a secure fit during workouts

Key features

  • Flexible neckband design for a secure and comfortable fit during workouts
  • Excellent sound quality
  • Built-in rechargeable battery
  • Up to 7 hours of music or 5 hours of phone calls on one charge
  • Sweatproof design for listening during workouts
  • In-ear design for clear sound and deep bass
  • Built-in microphone and integrated buttons for switching songs, adjusting volume and answering phone calls
  • Quick access to the voice assistant of your smartphone (Siri, Google Assistant, etc)
  • Soft rubber earbuds in three sizes for a perfect fit

Specifications

General
Total size (mm) 115 x 90 x 35 (folded)
Total weight 33 g
Connectivity
Bluetooth version 4.2
Wireless range 10 m
Bluetooth profiles A2DP, HSP, HFP, AVRCP
Audio
Built-in microphone yes
Driver size 10 mm
Impedance 32 Ohm
Features
Foldable yes
Headphone
Earcup type in-ear
Output channels 2
Magnet type Neodymium
Microphone
Sensor type microphone condenser
Pick-up pattern Omnidirectional
Power
Rechargeable battery yes
Compatibility
General compatibility any BT device with A2DP
Control
Controls call pick-up, play, pause, prev, next, volume
Remote control inline

Extra information

General Item number:
22501 		EAN code:
8713439225013 		Warranty:
1   year 		Product size (HxWxD):
115 x 90 x 35 (folded) 		Product weight (net):
33 g
Package contents Bluetooth sports earphones Micro-USB charge cable 2 extra pairs of earbuds User guide
System requirements Smartphone with Bluetooth USB charger or powerbank to charge the battery
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Support

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Frequently Asked Questions

Installation and configuration

How do I install this headset?

  1. First fully charge the headset, this will take approx. 2.5 hours.
    When charging the light will be red.
    When the headset is fully charged the light will switch off.
  2. Press the grey connect-button 10 seconds to start the pairing process.
    The light will flash blue-red.
  3. Go to the Bluetooth settings on your device and select Trust BT to pair.
    Note: in some devices it may be necessary to switch Bluetooth off and back on, before beginning to pair.
  4. The light will turn blue. The headset is ready to use.

Usage

How do I switch the headset on/off?

Press the grey connect-button for 4 seconds to switch the headset on/off.

Solving problems

What has changed in iOS 11.2 in how the iPhone handles incoming phone calls when using a Bluetooth headphone or speaker?

When you are using a Bluetooth headphone and receive a phone call, the button that you use to pick-up the phone call, determines which device is used for the audio.
 
If you pick-up the phone call with the green button on the iPhone display, then all the audio will be handled by the iPhone microphone and speaker (and not with any connected Bluetooth device).
 
If you pick-up the phone call with the call pick-up button on the bluetooth device (headphone or speaker), then all the audio will be handled by the Bluetooth device.
 
If the person that is calling you cannot hear you – or the other way around – it may be possible that you picked up the phone with one device and are talking via another.
 
Use the audio icon on the iPhone display during the phone call to change the audio device.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 

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We will continue to ensure that any questions are answered as quickly as possible, though please expect a delayed response from 24 December to 4 January.

Adjusted opening hours on the following days:
Thursday 13 December: 9.00 - 16.00
Monday 24 t/m Wednesday 26 December: Closed
Monday 31 December t/m Tuesday 1 January: Closed

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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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