#22861

Primo10 Fast Wireless Charger for smartphones - black

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Stylish and compact wireless charger to fast-charge your Qi-compatible smartphone

Key features

  • Touch-and-charge: simply put your smartphone on the pad and it will charge automatically
  • Works with all smartphones with Qi wireless charging support
  • Fast-charges any Qi fast-charge compatible device*, such as Samsung Galaxy S7, S8 & S9
  • Charges other Qi wireless charging compatible devices at normal speed, such as iPhone 8 and iPhone X
  • Certified by Wireless Power Consortium (WPC), for optimal reliability
  • Charging indicator LED
  • Works with any USB charger of 2A or more (micro-USB cable included)**
  • Smart Safety Design with FOD (Foreign Object Detection) to prevent damage to metal objects
  • * Check compatibility in the specifications below
  • **For fast-charging, a USB charger with Quick Charge 2.0 or above, or Adaptive Fast Charging is required for power input
  • Is my device compatible with this wireless charger?

Cable-free power

Simplify the way you charge your phone with the Primo10 Fast Wireless Charger for Smartphones. It is ideal for use at home or at the office for example. Simply place your Qi-certified smartphone on the pad and it will start charging automatically! Choose from stylish black, blue or red and place the Primo10 on an easy to reach spot such as your desk or nightstand, put your phone on the device and the LED light will indicate whether your phone is charging, it’s that easy.

Next level charging

The Primo 10 fast-charges Qi fast-charging compatible devices such as the Samsung Galaxy S9, S8, S7 & Note 8, Sony Xperia XZ2, Nokia 8 Sirocco and LG V30 & V30s ThinQ. This can be up to 40% faster than charging at normal speed!* But the Primo 10 is not only compatible with fast-charging devices, it can also be used with other Qi wireless charging compatible devices such as the iPhone 8 and X, the Samsung Galaxy S6 or the LG G4, to charge at normal speed. The pad will automatically detect the highest possible charging speed so you’re on your way again in no time!

Safe to charge

The Primo10 is certified by the Wireless Power Consortium (WPC) to ensure optimal reliability. The charger also comes with smart safety design with foreign object detection to prevent over-heating of metal objects.

Specifications

General
Total size (mm) 68x68x12
Total weight 42 g
Protection
Protections over-load, short-circuit, over-heat
Wireless charging
Qi-certified yes
Wireless charging technology version Qi 1.2.3
Wireless charging technology Qi
Active cooling no
Foreign object detection yes
Input
Power source USB
Input port micro-USB
Input power 10W/2A or QC2.0/3.0
Power output
Power output modes 5W, 10W
Compatibility
Compatible Device Types smartphone
Compatible Brands LG, Samsung, Apple
Compatible Consoles no
General compatibility Qi-compatible smartphone
Phone models - fast wl charging Samsung Galaxy S9+, Samsung Galaxy S9, Samsung Galaxy S8+, Samsung Galaxy S8, Samsung Galaxy Note 8, Samsung Galaxy S7 edge, Samsung Galaxy S7, Samsung Galaxy Note 9, Samsung Galaxy S6 Edge+
Phone models - normal wl charging Apple iPhone 8 Plus, Apple iPhone 8, Apple iPhone X, Apple iPhone Xs, Apple iPhone Xs Max, Apple iPhone Xr, Samsung Galaxy S6, Samsung Galaxy S6 Edge, Samsung Galaxy Note 5, Nokia 8 Sirocco, Sony Xperia XZ2, LG G4, LG G3, LG G7 ThinQ, LG V30, LG V30s ThinQ, LG V30s+ ThinQ, Google Nexus 4, Google Nexus 5, Google Nexus 6, Microsoft Lumia 850, Microsoft Lumia 950, Microsoft Lumia 950XL

Extra information

General Item number:
22861
EAN code:
8713439228618
Warranty:
1   year
Product size (HxWxD):
68x68x12
Product weight (net):
42 g
Package contents Wireless charger Micro-USB cable User guide
Minimum requirements For fast charging: USB charger with Quick Charge 2.0(+) or Adaptive Fast Charging. Examples: Wall charger: trust.com/21818 Car charger: trust.com/21819 Powerbank: trust.com/21858 For normal charging: USB charger with 10W/2A output power Smartphone compatible with Qi wireless charging
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Frequently Asked Questions

Usage


Are iPhone 8 and iPhone X supported?

Yes, you can charge iPhone 8 and X wirelessly with this charger. You are able to charge wirelessly with a charging speed of 5W.

I use a case/cover on my phone, can i still use wireless charging?

Yes, provided that the case is not too thick (2-3mm) and does not contain metal parts. If the case is too thick, charging will go slow or not work at all. Most phone cases will work okay. Some bookcase-type phone covers might be too thick.


Do I need to remove the phone from the wireless charger when it is fully charged?

No, that is not needed. Your phone communicates by itself with the wireless charger to start and stop charging.


Can I use a USB charger that has more power than is actually required?

Yes, that is no problem. The wireless charger will use not more power than it needs.


What USB-charger do I need to power the wireless charger?

Use a USB-charger with at least 2A or 10W power output. This will make sure the wireless charging works reliable.

Using a 1A/5W charger may work, but not always reliable.

It is not recommend to power the wireless charger from the USB-port on a computer. The power output of a computer may be too low for wireless charging to work at all.


Is the USB charger from my Samsung Galaxy phone suitable for fast wireless charging?

Samsung Galaxy phones up to the Galaxy S8 series come with a QuickCharge 2.0-compatible usb charger. So these can be used for fast wireless charging. However, starting with the Galaxy S9, the included usb charger no longer has support for QuickCharge technology so it is not suitable for fast wireless charging.


Will my phone charge faster if I use a more powerful USB charger?

First check if your phone actually support fast wireless charging. Check the user manual of your phone or visit the wireless charging page on the trust.com website. If your phone indeed supports fast wireless charging, make sure you use a USB charger as indicated in the requirements.


How to enable fast wireless charging on iPhone 8 and iPhone X?

With the Apple USB charger from your iPhone, you are able to charge wirelessly with a charging speed of 5W.

Solving problems


Wireless charging is slow when using the USB charger of my Samsung Galaxy S9/Note 9.

Older Samsung devices came with a USB-charger that supported QuickCharge technology.

However, starting with the Galaxy S9, Samsung has removed support for this technology.

So please use a different USB-charger that supports QuickCharge 2.0 or 3.0, to enable fast wireless charging.


Wireless charging works, but it stops after a short time. How can I fix this?

The wireless charger does not get enough power for reliable wireless charging. Make sure you use a USB charger that meets the requirements. Do not power the wireless charger from a computer USB port.


Wireless charging is stopping/starting all the time. How can I fix this?

Check the following things: Make sure the case/cover on your phone is not too tick (max 2-3mm) and does not contain metal parts. Make sure you use a suitable USB charger with sufficient power and a reliable USB cable. And finally, make sure the phone is aligned properly on the wireless charger.


I use a compatible USB charger, but wireless charging still goes slowly. How can I fix this?

Try another USB cable. Many USB cables designed for charging, do not contain all 4 wires inside. For fast wireless charging it is important that the USB cable is fully wired. The easiest way to check this is to use the cable to connect your phone to a computer and try to copy some data. If your computer cannot detect the phone at all, then the cable is not fully wired and not suitable for fast wireless charging.


Why does my phone not charge at all on a wireless charger?

Make sure your smartphone actually has support for wireless charging. Note that phone features may vary per region. Consult the user manual of your phone or check the specifications of your phone on this website:https://www.gsmarena.com. Also check that no metal objects are on, under or very near the wireless charger. The built-in protection mechanism of the wireless charger will prevent charging if metal objects other than your phone are detected.


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibility


Does wireless charging work with my phone case?

In general, wireless charging works fine with all phone cases, unless they are too tick (more than 3mm) or contain metal.


Is fast wireless charging of my iPhone supported?

Check in the specifications of the wireless charger if the 7.5W mode for iPhone is supported.


Is iPhone supported?

All wireless chargers work with iPhones that have wireless charging, such as iPhone 8 or X, at normal speed.
For fast wireless charging, make sure that the wireless charger supports the 7.5W mode for iPhone. 
Note that all iPhones older than iPhone 8 and X do not support wireless charging. However, there are accessories available in the market to add wireless charging capability to older iPhones.


My phone does not have wireless charging built-in. What can I do?

Consider adding a wireless charging receiver or wireless charging case. Note that these solutions are usually only available for very popular phones such as iPhone.


My phone has wireless charging, but how do I know if my phone will work on your wireless charger?

Although there are multiple technologies for wireless charging, Qi wireless charging is by far the most popular technology in the market and the most implemented. Unless your phone is bought in the USA, chances that it uses a different technology are actually very small.
To verify that your phone is compatible with Qi wireless charging, consult the user manual or check the specifications on this website: https://www.gsmarena.com


Is this wireless charger compatible with my smartphone?

All smartphones with Qi wireless charging, will work on Trust wireless chargers. For more detailed information, check the wireless charging compatibility page.


Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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