This product is no longer available in the current Trust assortment.
Mezza
Wireless keyboard & mouse
Comfortable wireless mouse and multimedia keyboard
product-specifications
Specifications
General
Total weight
723 g
Compatibility
Compatible Consoles
no
Compatible Device Types
pc, laptop
Compatible Software Platforms
Chrome OS, Windows, Mac OS
Extra information
Item number
23185
EAN code
8713439231854
Warranty
1 year
Package contents
Wireless mouse
Wireless keyboard
USB micro-receiver
2x AA (Keyboard) & 1x AA (Mouse) batteries
User’s guide
System requirements
Windows 10, 8, or 7
Intel-based Mac with Mac OS X 10.5 (Leopard) or higher*
Chrome OS*
USB port
-* limited support for media functions
Other versions
Mezza Wireless Keyboard with mouse IT
Item number 23396
EAN code 8713439233964
EAN code 8713439233964
Mezza Wireless Keyboard with mouse FR
Item number 23397
EAN code 8713439233971
EAN code 8713439233971
Mezza Wireless Keyboard with mouse BE
Item number 23478
EAN code 8713439234787
EAN code 8713439234787
Mezza Wireless Keyboard with mouse HU
Item number 23479
EAN code 8713439234794
EAN code 8713439234794
Mezza Wireless Keyboard with mouse DE
Item number 23614
EAN code 8713439236149
EAN code 8713439236149
Mezza Wireless Keyboard with mouse RU
Item number 23721
EAN code 8713439237214
EAN code 8713439237214
faq
FAQ
Frequently Asked Questions (FAQ)
To reinstall the product:
- Make sure the computer is up-to-date via windowsupdate.com
- Remove any errors from the Device Manager
- Disconnect the receiver from the computer
- Switch the mouse off with the button on the bottom
- Restart the computer
- Check that the batteries are full. When in doubt, use new batteries.
- After the computer has fully restarted, connect the USB-receiver to the computer without using a hub or extension cable.
- The computer will recognize the keyboard and mouse and install the built-in driver. This might take a few moments.
- The keyboard and mouse are ready to use.
Follow the steps in the mouse settings page
This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power.
To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), we recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.
Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.
It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.
If your keyboard isn't typing the correct characters, you may have the incorrect input language selected.
Please check the language preference settings of your system. If the correct language is not present, add this language to the system.
If you use more than one language on your system, make sure to select the correct one.
Set the correct language as explained in the keyboard settings page
-
Clean your keyboard from dust and crumbles.
-
If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
- Improve wireless performance.
-
Try using the mouse on a different surface or use a mousepad.
-
Clean the sensor on the bottom of the mouse with a dry cloth.
-
Improve wireless performance.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
After submitting the form a confirmation message will be displayed with your reference number. The confirmation will be sent to your email address at the same time as well. If you have not received the confirmation message, please check your spam or junk mail folder. Otherwise, fill out the form again with your correct e-mail address.