GXT 393 Magna 7.1 Surround Gaming Headset + Mouse pad + The Division 2


The Division 2 gaming bundle including 7.1 surround wireless gaming headset, The Division 2 game voucher (standard edition) and limited edition mouse pad

This product is no longer available in the current Trust assortment.

Key features

  • Virtual 7.1 surround sound for a realistic sound experience
  • Powerful 50mm speaker units
  • Up to 15m wireless range
  • Rechargeable battery, up to 18 hours of playtime
  • Soft and comfortable over-ear pads
  • Built-in microphone and self-adjustable headband
  • On-ear cup volume control, audio mode select and volume- and microphone mute switch
  • LED illuminated sides
  • M surface design (250x200x3mm)
  • Optimized surface texture for optimal accuracy and smooth control
  • Works with all mouse sensitivities and sensors
  • Anti-slip rubber bottom


Height of main product (in mm) 220 mm
Width of main product (in mm) 190 mm
Depth of main product (in mm) 117 mm
Total weight 319 g
Connection type wireless
Wireless range 15 m
Wireless protocols RF 2.4GHz
USB version 2.0
Cables included 1 x 100 cm - 3.5mm Jack 4-pole (male) to 3.5 mm Jack 4-pole (male) 1 x 100 cm - Y-splitter cable 1 x 80 cm - USB Charging cable
Driver size 50 mm
Impedance 32 Ohm
Driver units 2
Sensitivity 101 dB
Microphone yes
Detachable microphone no
Frequency response 20 Hz - 20000 Hz
Earcup type over-ear
Output channels virtual 7.1
Pick-up pattern Omnidirectional
Designed for gaming yes
Light type red LED illuminated sides
Waterproof no
IP Code (International Protection Rating) no
Rechargeable battery yes
Max battery life - music 12 hours
Power source USB
Compatible Device Types pc, laptop
Compatible Consoles no
Compatible Software Platforms Windows
Controls on earcap yes
Controls volume, sound mute, microphone mute
Remote control on earcap

Extra information

General Item number:
EAN code:
1   year
Product weight (net):
319 g
Package contents Headset Mousepad User guide USB transmitter 1m audio cable 1m extension cable Micro USB charge cable Gaming sticker Voucher standard edition The Division 2 (promotion ends: 19.03.2020 – EMEA only)
System requirements Windows 10, 8, 7 USB port PS4




Select type

Select your language
Extended leaflet

Select your language

Frequently Asked Questions

Installation and configuration

How to install this headset?

  1. First fully charge the headset. This will take approx. 5 hours.
  2. Plug the receiver into the device (computer or PS4).
  3. Set the headset (USB Headset (GXT 393 Gaming Headset)) as the default device, for both input and output in the sound/audio settings.
  4. The headset is ready to use.


Where is the 7.1 software?

The 7.1 sound functions via the Windows default driver.
You don't need software or a special driver.
Just connect the headset and switch the button to 7.1.

What does the led on the headset mean?

The led will flash quickly when the headset is trying to make a connection.
The led will flash slowly when the battery of the headset is low.
The led will be constantly lit when the headset has a connection.

Solving problems

Everything is setup correctly, but no sound.

Make sure that the headset is turned on with the lower button on the headset.
And that the volume is not muted (top button on headset), or that the microphone is not muted (middle button on headset).

The microphone is not working.

Check that the microphone is not muted, via the middle button on the headset.

On PS4:
Make sure that you have selected the headset as both the Input and Output device in Settings > Devices > Audio Devices.

On Windows:

  • Make sure that you have selected the microphone of the headset as the default input device in the Sound Settings.
  • If your computer has 2 separate audio connections, use the included adapter.

I don't hear 7.1 sound, only stereo sound.

Please check that you have connected the headset wirelessly, via the receiver.
If you have connected the headset via the 3.5mm connection, the sound will not be 7.1.

When you have connected the headset wirelessly, make sure that the middle button on the headset is set to 7.1 (up), and not to stereo (down).

The controls on the headset don't work.

Make sure that you are using the headset wirelessly.
When you use the headset via the 3.5mm connection, the controls on the headset will not function.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.


Contact us: Ask a question to the helpdesk


Please check our FAQs first, chances are you'll find the answer there.

Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.

After submitting the form a confirmation message will be displayed with your reference number. The confirmation will be sent to your email address at the same time as well. If you have not received the confirmation message, please check your spam or junk mail folder. Otherwise, fill out the form again with your correct e-mail address.

Reason for contact




Your profile


Product details


Where to buy

Where to buy

We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.

Go to our online retailer shops overview