GXT 393 Magna 7.1 Surround Gaming Headset + Mouse pad + The Division 2
The Division 2 gaming bundle including 7.1 surround wireless gaming headset, The Division 2 game voucher (standard edition) and limited edition mouse pad
Key features
- Virtual 7.1 surround sound for a realistic sound experience
- Powerful 50mm speaker units
- Up to 15m wireless range
- Rechargeable battery, up to 18 hours of playtime
- Soft and comfortable over-ear pads
- Built-in microphone and self-adjustable headband
- On-ear cup volume control, audio mode select and volume- and microphone mute switch
- LED illuminated sides
- MOUSEPAD
- M surface design (250x200x3mm)
- Optimized surface texture for optimal accuracy and smooth control
- Works with all mouse sensitivities and sensors
- Anti-slip rubber bottom
Specifications
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Extra information
| General |
Item number: 23366 |
EAN code: 8713439233667 |
Warranty: 1 year |
Product weight (net): 319 g |
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| Package contents | Headset | Mousepad | User guide | USB transmitter | 1m audio cable | 1m extension cable | Micro USB charge cable | Gaming sticker | Voucher standard edition The Division 2 (promotion ends: 19.03.2020 – EMEA only) |
| System requirements | Windows 10, 8, 7 | USB port | PS4 |
Support
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Manuals
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Leaflet
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Extended leaflet
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Frequently Asked Questions
Installation and configuration
How to install this headset?
- First fully charge the headset. This will take approx. 5 hours.
- Plug the receiver into the device (computer or PS4).
- Set the headset (USB Headset (GXT 393 Gaming Headset)) as the default device, for both input and output in the sound/audio settings.
- The headset is ready to use.
Usage
Where is the 7.1 software?
The 7.1 sound functions via the Windows default driver.
You don't need software or a special driver.
Just connect the headset and switch the button to 7.1.
What does the led on the headset mean?
The led will flash quickly when the headset is trying to make a connection.
The led will flash slowly when the battery of the headset is low.
The led will be constantly lit when the headset has a connection.
Solving problems
Everything is setup correctly, but no sound.
Make sure that the headset is turned on with the lower button on the headset.
And that the volume is not muted (top button on headset), or that the microphone is not muted (middle button on headset).
The microphone is not working.
Check that the microphone is not muted, via the middle button on the headset.
On PS4:
Make sure that you have selected the headset as both the Input and Output device in Settings > Devices > Audio Devices.
On Windows:
- Make sure that you have selected the microphone of the headset as the default input device in the Sound Settings.
- If your computer has 2 separate audio connections, use the included adapter.
I don't hear 7.1 sound, only stereo sound.
Please check that you have connected the headset wirelessly, via the receiver.
If you have connected the headset via the 3.5mm connection, the sound will not be 7.1.
When you have connected the headset wirelessly, make sure that the middle button on the headset is set to 7.1 (up), and not to stereo (down).
The controls on the headset don't work.
Make sure that you are using the headset wirelessly.
When you use the headset via the 3.5mm connection, the controls on the headset will not function.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview