Primo Ultra-Fast Powerbank 20.000 mAh
Ultra-fast and high-capacity powerbank (20.000 mAh)
Key features
- Charge your phone or tablet in no time
- Ultra-fast charging via Power Delivery and QuickCharge 3.0*
- Delivers the maximum power for your devices*
- High capacity to recharge your phone up to 8x**
- Up to 92 extra hours of phone battery or 23 extra hours on your tablet**
- Compatible with all phones and tablets, including Apple and Samsung
- Charge 3 devices at once thanks to 2 USB-A ports and 1 USB-C port
- Fast-recharge the powerbank via included micro-USB cable or USB-C port
- Smart LED level indicator lets you know when it’s time to recharge
- *Fast-charge with up to 18W power via Power Delivery and QuickCharge 3.0. Charging speed varies between devices
- **Depends on brand/model and battery condition. For indication only
A High Speed Power Boost
Thanks to the QuickCharge 3.0 technology, the Trust Primo Ultra-Fast Powerbank 20.000 mAh is a lightning-fast fix for an empty battery. With an extra high capacity for up to 8 phone recharges and the ability to charge three devices at once, it will be there for you again and again.
Maximum Power
The powerbank’s smart technologies will always charge your devices at the highest supported speed*. For example, an empty phone battery can be back at 50% battery in just half an hour. You can rest easy: with the Primo powerbank, you’ll always have the perfect back-up power to quick-charge your phone to last for hours.
*Fast-charge with up to 18W power via Power Delivery and QuickCharge 3.0. Charging speed varies between devices
Capacity to Amaze
With a 20.000 mAh capacity, this device really puts the ‘power’ in ‘powerbank’. You’ll be able to charge your phone up to 8 times: this means up to 92 extra phone hours, or up to 23 extra hours on your tablet.
The Compatible One
It doesn’t matter if you have an Apple, Samsung, Huawei or any brand: the powerbank is compatible with all smartphones, tablets and other USB-powered devices such as Bluetooth speakers, wireless headphones and cameras. And thanks to the two USB-A ports and one USB-C port, it’s possible to charge three devices at the same time.
Know When to Charge
Don’t worry about the powerbank’s battery being empty unexpectedly, it has a smart LED indicator that tells you when it’s time to recharge. The included micro-USB cable or the USB-C port allow for a fast recharge, quickly making sure the powerbank is ready for action again.
Specifications
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Extra information
| General |
Item number: 23563 |
EAN code: 8713439235630 |
Warranty: 1 year |
Product weight (net): 438 g |
|---|---|---|---|---|
| Package contents | Powerbank | Micro-USB charge cable | User guide | |
| System requirements | USB charger to charge the powerbank |
Support
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Manuals
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Frequently Asked Questions
Usage
My powerbank is still charging. How long does it take to charge the powerbank?
It can take 6-12 hours for a full charge, depending on the charger used.
How long do I need to charge the powerbank for the first time?
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.
Are powerbanks allowed to be taken on board of a flight?
In general all our powerbanks are suitable for air travel, since they confirm to the general requirements of a capacity of less than 100 Wh (Watt hours) and 2 grams lithium, as long as you keep the powerbank in the carry-on/hand luggage (and not in checked luggage) and declare the powerbank at customs.
However, requirements depend on the airport you are travelling from and the airline you are travelling with. We advise to always check in person with the airline, by either calling or chatting, before travelling for more information.
To determine Wh: (mAh x 3.7V)/1000
For example, a 20.000 mAh powerbank would be (20000 x 3.7)/1000 = 74 Watt-hours.
Can I charge the powerbank, while it is charging another device?
This powerbank doesn't support this pass-through charging function.
Can the portable battery charge my tablet?
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).
Can the portable battery fully charge my phone?
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.
How can I tell when power bank is fully charged?
Why does it sometimes take more time to charge the powerbank?
What is the lifespan of the powerbank?
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).
Solving problems
My powerbank is not charging. What can I do?
Please try the following:
- Use other charging cables
- Use another USB-charger
- Use another power outlet
Charge the powerbank in a cool place, during the night, connecting to a good quality USB-charger that goes in the power outlet. Then just let it charge for at least 8 hours.
When I charge the powerbank, only a LED is blinking
When the powerbank is charging the light of the status bar will be flashing blue, this is normal behavior.
Every blue led is a status:
- 1 led > 25% charged
- 2 leds > 50% charged
- 3 leds > 75% charged
- 4 leds > 100% charged
The upper led could keep blinking as long as the powerbank is connected to the power source.
Please disconnect the powerbank from the power source, when the powerbank is charged.
Now you can start charging your phone/tablet.
Try both cables to charge the device: the supplied cable and an original charging cable of your phone/tablet.
My powerbank doesn't turn on.
- It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
- It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.
Why is the powerbank unable to charge my smartphone?
- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design. We recommend using the cable and connector meant for the powerbank.
Why is the powerbank unable to charge my tablet?
While some tablets can accept lower input (1A or 1.5A), the charging is slower and sometimes can only be charged when the tablet is in sleep mode.
- Some tablet's cables might not be compatible with a powerbank due to different cable chipset design.
For Samsung Galaxy Tab in particular, we recommend using the cable and connector meant for the powerbank.
What can I do when the powerbank doesn't seem to work?
If the powerbank can't charge the device, make sure the powerbank is fully recharged.
If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.
If it still doesn't work, the issue might be with the powerbank itself.
You should contact the support team via the 'ask a question' section.
Why does my powerbank battery seem to drain very fast?
- Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
- The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
- It is best not to attach cables to the powerbank when not in use.
The powerbank feels warm when (dis)charging. Is this normal?
They may get even warmer if you use your device while charging.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Other
Can I use any USB cable for charging my device with a powerbank?
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview