#23613

Duco Dual Connect Wireless Mouse

Wireless mouse with micro-receiver that plugs into a USB-C or standard USB port

Available from March

Key features

  • Storable, dual connect micro-receiver with both USB-C and standard USB connector
  • Ideal for Apple MacBooks and other laptops with USB-C ports only
  • Textured sides and rubber coating for comfortable grip
  • Adjustable cursor speed button (800-1200-1600 DPI)
  • 2 thumb buttons: Browser back & next (Windows only)
  • Wireless range of up to 8m
  • On-off switch

Specifications

General
Height of main product (in mm) 38 mm
Width of main product (in mm) 62 mm
Depth of main product (in mm) 106 mm
Total weight 72 g
Weight of main unit 69 g
Formfactor standard
Ergonomic design no
Connectivity
Connection type wireless
Bluetooth no
Wireless protocols RF 2.4GHz
Wireless range 10 m
Receiver included yes
USB version 2.0
Connector type USB-A, USB-C
Features
Silent click yes
Gliding pads teflon
Software no
USB receiver storable yes
DPI adjustable yes
Special features - USB-A & C receiver - Silent left & right mouse buttons
Gaming
Designed for gaming no
Lighting
Lights no
Power
Rechargeable battery no
Input
Power source battery
Sensor
DPI 800, 1200, 1600
DPI range 800 dpi - 1600 dpi
Max. DPI 1600 dpi
Sensor technology optical
Compatibility
Compatible Device Types pc, laptop
Compatible Software Platforms Windows, Chrome OS
Control
Grip type palm, finger
Horizontal scrolling no
Controls left, right, mid, dpi loop, forward, backward, on/off
Number of buttons 6
DPI button yes
On/off button yes
Programmable buttons no
Adjustable weight no
Suitable surface non-reflective flat surface
Left-right handed use right-handed
Scroll wheel yes
Trackball no

Extra information

General Item number:
23613
EAN code:
8713439236132
Warranty:
1   year
Product weight (net):
72 g
Package contents Wireless mouse Dual connect micro-receiver (USB and USB-C) 1x AA battery User guide
System requirements Windows 10, 8 or 7 Intel-based Mac with Mac OS X 10.5 (Leopard) or higher* Chrome OS* USB port *Limited support for side buttons
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Support

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Manuals


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Frequently Asked Questions

Installation and configuration


How to install?

- Open the battery cover on the bottom of the mouse
- Take the USB-receiver out of the mouse
- Place a full battery in the battery compartment
- Close the battery cover
- Connect the USB-receiver with the USB or USB-C connection to your computer.
- Turn the mouse on with the on/off button on the bottom of the mouse.
- The computer will recognize the mouse and installl the built-in driver, this might take a few moments
- The mouse is ready for use.


Where can I get software/drivers for my Trust product?

This product doesn't need any software/drivers to function.
Just connect and the product should work.

Solving problems


The left button clicks 2x instead of 1x. What can I do?

Firstly, we would advise to check if it’s a software problem or if there’s an issue with the hardware. To test this, you can either plug the mouse (with fresh new batteries) into another computer, or plug a different mouse into the computer.

If it is a software issue we would advise to:
- Check if single-clicking is enabled
- Check if double-click speed is set too low
- Reinstall the mouse driver by removing the current mouse driver and let Windows reinstall it. To do this, right-click the Start Button and choose Device Manager. Expand the Mice and other pointing devices category and right-click your mouse. Choose Uninstall device, then restart your PC.


I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.


I just bought it and can't find the USB-receiver. Where is it?

The USB-receiver is stored inside the battery compartment of the mouse.


My mouse is not working?

We advise to first double-check the batteries, then disconnect the receiver, restart the computer and reconnect the receiver.

If the issue persists, test the mouse by connecting the receiver to another USB-port and another computer. 


My mouse is not working on my Mac. What do I do?

We would advise to check the following:

  • Are the batteries full and making good contact in the battery compartment?
  • If the mouse has an on/off switch: Turn the mouse off, wait ten seconds, and turn the mouse back on with the button on the bottom.
  • Plug it into a different USB port.
  • Make sure the mouse’s receiver isn’t plugged into a USB hub.
  • Make sure the receiver is physically close to the mouse.
  • Try turning off other nearby wireless devices.
  • Reboot the connection by restarting your Mac.

If the issue persists, test the mouse on another computer.


The mouse arrow shakes, moves strangely or does not move at all.

  • Try using the mouse on a different surface or use a mousepad.
  • Clean the sensor on the bottom of the mouse with a dry cloth.
  • Improve wireless performance. See wireless troubleshooting page

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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