#24260

Primo 4-in-1 Home Office Set

The product image is for demonstration purposes only. Various versions are available which may differ from this representation.

Complete home-office set with a comfortable keyboard, wireless mouse, lightweight headset and a mousepad

Available from May
View all versions

Key features

  • Comfortable, spill-resistant keyboard with full-size layout
  • Silent typing, fold-out feet, 1.8m long USB cable
  • Ambidextrous, wireless mouse with speed-select button (1000 – 1600 DPI)
  • Storable USB micro-receiver with 6m of wireless range
  • Lightweight stereo chat headset for a pleasant chat experience
  • Adjustable, sensitive microphone, adjustable headband, volume control
  • Includes a mousepad with an optimised surface texture for smooth control

Complete Office Convenience

With the right tools, you can get the job done. This versatile 4-in-1 set gives your home office the accessory upgrade that puts everything in place. The set includes a mouse, keyboard, headset and mousepad that are specially designed for the home office; whether you’re working on business or leisure projects.

Comfortable Typing

With the right keyboard, typing should be comfortable for hours on end. The keyboard in this set supports you throughout your day with silent typing, fold-out feet to get the right height, and a full-size key layout, offering control at your fingertips. Furthermore, the spill-resistant design makes it well suited for home office use. 

Mouse Control

The wireless mouse gives ample working freedom with a 6m wireless range, plus you can easily store the USB micro-receiver when the day is done. The ambidextrous mouse can be operated by both left and right-handed users, and you can set your preferred speed with a speed-select button (1000 – 1600 DPI). The included mousepad has an optimised surface texture so you can operate your mouse smoothly.

Clear Calls

Take calls and manage meetings with clear sound. The adjustable, sensitive microphone picks up your voice clearly and you can manage the volume with the inline control. An adjustable headband and lightweight design make it a pleasant wear, no matter how long the call.

Specifications

General
Height of main product (in mm) 30 mm
Width of main product (in mm) 449 mm
Depth of main product (in mm) 148 mm
Total weight 713 g
Weight of main unit 488 g
Compatibility
Compatible Device Types pc, laptop
Compatible Consoles no
Compatible Software Platforms Windows, Mac OS, Chrome OS

Extra information

General Item number:
24260
EAN code:
8713439242607
Warranty:
1   year
Product weight (net):
713 g
Package contents Wired keyboard Wireless mouse with USB micro receiver Batteries (2xAAA) Headset Mousepad User guides
System requirements Windows 10, 8 or 7 Mac OS X (10.15 or newer) Chrome OS 2 x USB port Combined 3.5mm headphone/microphone connection OR 3.5mm headphone connection and 3.5mm microphone connection

Other versions

Name Item number EAN code
Primo 4-in-1 Home Office Set DE 24263 8713439242638
Primo 4-in-1 Home Office Set ES 24262 8713439242621
Primo 4-in-1 Home Office Set IT 24261 8713439242614
Primo 4-in-1 Home Office Set CZ/SK 24432 8713439244328
Primo 4-in-1 Home Office Set PT 24433 8713439244335
Primo 4-in-1 Home Office Set BE 24431 8713439244311
Primo 4-in-1 Home Office Set ND 24430 8713439244304
Primo 4-in-1 Home Office Set UK 24429 8713439244298
Primo 4-in-1 Home Office Set FR 24387
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Frequently Asked Questions

Installation and configuration


How do I install this mouse?

  • Place the batteries in the mouse
  • Switch the mouse on with the button on the bottom
  • Connect the USB-receiver to the computer without using a hub or extension cable.
  • The computer will recognize the mouse and install the built-in driver. This might take a few moments.
  • The mouse is ready to use.

Usage


How do I switch the mouse off / on?

You can switch the mouse off / on with the button on the bottom.

However, this mouse uses standby (sleep) mode to save battery power.
There is no need to switch it off.
When the mouse is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power.
When you use the mouse again, e.g. (depending on the type of mouse) by pressing a button, or by moving the mouse, it will switch on again.

For storage or travelling we would suggest to switch the mouse off.


How do I change the dpi (cursor speed) of the mouse?

By pressing the DPI-button you will change the DPI.

There is no visual indication for the DPI selection, other than that the pointer speed on the screen will be faster or slower, depending on the DPI that is selected.


Solving problems


I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.


I just bought it and can't find the USB-receiver. Where is it?

The receiver is stored either inside the product, or inside the battery compartment of the mouse.


My mouse is not working?

We advise to first double-check the batteries, then disconnect the receiver, restart the computer and reconnect the receiver.

If the issue persists, test the mouse by connecting the receiver to another USB-port and another computer. 


The receiver is connected, the mouse is on, but it is not working on my computer.

This mouse doesn't need a driver, it functions with the built-in Windows driver.

Please check the following:

  • the batteries are full
  • your computer is up-to-date via windowsupdate.com
  • the USB-ports are up-to-date by downloading and installing the latest USB-drivers from the website of the computer's manufacturer.
  • no errors are visible in the Device Manager. If any errors are visible, especially in the mouse and USB section, remove these before proceeding.

Now, reinstall the mouse to the computer by:

  • removing the receiver
  • restarting the computer
  • and then (after the computer has fully restarted) reconnecting the receiver to the computer

so the computer can recognize the mouse and properly install the built-in driver.

If the error persists, test the mouse (receiver) on another USB-port and on another computer.
 


The mouse arrow shakes, moves strangely or does not move at all.

  • Try using the mouse on a different surface or use a mousepad.
  • Clean the sensor on the bottom of the mouse with a dry cloth.
  • Improve wireless performance.

The microphone is not working

Can you check the following items:

  1. The headset is connected to the correct audio connection(s) on your computer? Consult the manual for more information.
  2. There is no error message (visible by the yellow exclamation mark) reported in the Device Manager?
  3. The device is the default device for recording and playbacking / input and output?
    Windows 7/8:
    • Right click on the speaker icon in the taskbar and select Playback devices > Select the correct device > Set Default > OK
    • To activate the microphone: right-click on the speaker icon in the taskbar and select Recording devices > select the correct device > Set Default > OK

    Windows 10:
    • Right click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your ouput device option
    • To activate the microphone: right-click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your input device option

    Mac:
    • Go to "System Preferences" > "Sound"
    • Click the "Input" tab to access microphone settings.
    • Click the microphone in the devices list to adjust the microphone settings.


If the above steps don't help, connect the headset to another computer, to check if the problem persists.


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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Where to buy

We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.

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