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31029 - webcam - 300k

#31029

webcam - 300k

Webcam with built-in microphone and integrated LED lights for low-light environments. Ideal for MSN/Live Messenger and Skype.

This product is no longer available in the current Trust assortment.

Key features

  • 640 x 480 hardware resolution
  • Integrated LED lights
  • Self-adjusting clamp

Extra information

General Item number:
31029 		EAN code:
8713439310290 		Warranty:
1   year
Package contents Webcam User's guide
System requirements Windows 7, Vista or XP 3.5 mm microphone connection USB port (USB 2.0 recommended)
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Frequently Asked Questions

Installation and configuration

How do I install this webcam?

The webcam functions with the built-in functionality of the computer.

To install:

- Connect the webcam to the computer
- Set both the webcam (and its microphone) as the default sound input and sound output device on the computer.
- On Windows 10: Make sure the webcam (and its microphone) are allowed in the Privacy settings to be used by applications
- The webcam is ready to use.

When you use the webcam with an application such as Skype / Teams / Zoom, you have to set the webcam and its microphone as the default sound device in the settings of that application too.

Where can I get drivers for my Trust product?

This product doesn't need any drivers to function.
Just connect and the product should work.

Usage

How do I use my webcam in chat programs like Skype?

For Skype follow the steps described here

I would like to adjust the webcam image colours / brightness.

Follow the steps in the following pages to adjust the colours and brightness:
 

How can I record a video on YouTube?

  • Go to the Youtube webcam recording page.
  • Login with your Youtube acount details.
  • Record a video clip and save it to your Youtube space.
Note: you need to have a Youtube account for this function.
An account can be created here

Solving problems

The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)

- Make sure that webcam has been correctly installed
- When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application
- In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with.
- For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.

During a video chat, I can't hear my chat partner or my chat partner can't hear me.

  • Close any other programs related to audio/music/voice recording. (including games)
  • Make sure you both configured and tested your microphone as explained here:

I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 

Contact us: Ask a question to the helpdesk

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