Wireless multimedia keyboard and wireless optical mouse

No, these are fixed functions. They operate with the default program that is set on the computer for that function.

Follow the steps in the mouse settings page

• Mouse arrow/cursor speed can be adjusted by clicking the DPI switch on the topside of the mouse.
• Alternatively, follow the steps in the mouse settings page

If your keyboard isn't typing the correct characters, you may have the incorrect input language selected.
Please check the language preference settings of your system. If the correct language is not present, add this language to the system.
If you use more than one language on your system, make sure to select the correct one.

Set the correct language as explained in the keyboard settings page

• Clean your keyboard from dust and crumbles.
• If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
• Improve wireless performance.

• For best compatibility, use Windows Mediaplayer and Internet Explorer.
• Ensure that the Multimedia program you wish to control is selected as Default in the system properties.
• If still not working, uninstall any other programs/drivers related to keyboards.

• Try using the mouse on a different surface or use a mousepad.
• Clean the sensor on the bottom of the mouse with a dry cloth.
• Improve wireless performance.

We always try to keep our products functional for as long as possible. As a result of the quick succession of developments in this sector and the advanced age of the product, we are no longer able to keep it compatible with the frequent releases of new Windows 10 updates. One of which has resulted in this error message, that indicates that the system is preventing you from running an installation (.exe) file, such as a hardware driver.

This product isn't supported on Windows 10 due to its advanced age. Therefore there are no new driver updates available. Nor can we provide information on removing this error message. There are various solutions for this message posted on the internet, including in the Microsoft forum. Please note that these solutions are not official, as there is no driver update available and therefore are not supported, nor is proper functioning guaranteed.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty